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Archers Sleepcentre Reviews

2.1 Rating 106 Reviews
25 %
of reviewers recommend Archers Sleepcentre
Company Reviews Questions Metrics Info
2.1
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Archers Sleepcentre Reviews

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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Archers Sleepcentre 1 star review on 19th October 2020
Chris
Anonymous
Anonymous  // 01/01/2019
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David
Unverified Reviewer
“I have purchased a mattress which was in stock. Few days later I was told that I have to wait 4-5 weeks for it. 5 weeks later it still did not arrive. After calling the company and trying to get the answer to "When will it arrive?" the customer service decided to drop my calls - on purpose. After calling again and requesting the supervisor I was told that they cannot tell me when I will receive my item as their supplier does not have any materials... If I did not reach out I would be kept in the dark. Eventually I have requested my deposit back and cancellation of my order. Awful communication, poor customer service, did not receive my item - stay clear, look for the alternative companies.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst service ever just wont contact u back if you have a complaint”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“We have a problem with a mattress we bought from Clydebank store customer service is shocking sent recorded letter to head office 2 weeks ago please call me or email me ASAP”
Helpful Report
Posted 3 years ago
Martin Penny
Unverified Reviewer
“Absolutely dreadful service. Can't believe they're still in business, avoid at all cost regardless whether they're cheaper or not. Shocking”
Helpful Report
Posted 3 years ago
Libby Webb
Unverified Reviewer
“Awful communication, 18+ week for a desk I ordered a desk back in July from Archers Sleepcentre. At the time of purchase, there was a 7-9 week wait for delivery - I was willing to wait this long as it was a desk I really liked and it wasn't available any sooner via another website. However, after 10 weeks I'd still heard nothing from the company so I got in touch only to be told it was now going to be additional 4 weeks. Having already waited 10 weeks it seemed silly to not wait the extra month so I swallowed it and hoped for no more delays. Unfortunately, those four weeks went by and I'd still heard nothing so after contacting the company AGAIN I was told the desk had been delayed further until October 31st. Miraculously, the desk actually came into stock on Halloween and I arranged delivery for Thursday 5th November. The day prior I received a text to confirm my delivery slot but on the morning of delivery I received another text to say the shipment hadn't arrived to the depot of the delivery company... Absolutely abysmal service, the lack of contact from Archers is frustrating to say the least and I honestly wouldn't not recommended them to even someone I disliked. Do yourselves a favour and pay a bit extra to get your furniture from someone more reliable. Will not be making the same mistake twice!”
Helpful Report
Posted 3 years ago
Chris
Unverified Reviewer
“Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their £70 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. Today Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. This company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. DO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!!”
Archers Sleepcentre 1 star review on 19th October 2020
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered a double bed from Archers Sleepcentre for my rental property in July. After ringing the store in Edinburgh, making sure the bed was in stock and that it could be installed in my property, the bed was ordered with an estimated delivery date in August. I was notified by my management agency in September that the bed had only been delivered and installed a few days earlier, 30 DAYS AFTER the expected delivery date. The bed had not been installed initially as the old bed was not dismantled (something I checked with the store could be done when I rang up), so my tenants had to spend money on tools to dismantle the frame and wait a month for their new bed. The communication from Archers and my management agency was apparently poor through this process. Understanding that misunderstandings can occur, I contacted Archers (once I was made aware of the situation) and spent AN HOUR on the online chat and explained the situation. I also requested compensation to reimburse the compensation I paid to my tenants for their troubles. The response from Archers (after having to wait a day after the conversation with the sales rep) was that they don't provide the service I was promised, and that there would be no compensation awarded. I will certainly not be using Archers again, and I would advise against using them if you need something delivered. The whole process was an utter shambles.”
Helpful Report
Posted 3 years ago
Michele Jenkins
Unverified Reviewer
“Terrible customer service. Order never arrived - when i phoned they said it was out of stock for another 2 weeks ! They hadnt bothered to let me know, we had sat in waiting for it as it was for my Sons birthday. No apologies, no goodwill gesture so cancelled order.”
Helpful Report
Posted 3 years ago
Michael Crellin
Unverified Reviewer
“Poor poor service. I have been waiting for my order since the 9th June...its now 27th August. I have been in contact with the customer service team three times and three times they have apologised and assured me it has been sorted and someone will be intouch to ariange delivery within the week and no one ever calls. I would not order from here again and would strongly advise everyone else to avoid them!”
Helpful Report
Posted 3 years ago
Louise
Unverified Reviewer
“Rubbish bed poor quality 60 days does not apply when order over phone during lockdown because even although told was just the same as in store sale no need to wait for stores reopening refuse refund or replace even though I have had 3 bases sent out and my complaint was about sinking mattress 70 year old dad left out of pocket for bed”
Helpful Report
Posted 3 years ago
Stuart Monroe
Unverified Reviewer
“As a former employee of the company, we were all encouraged to write false reviews. Haphazard company and didn't care tuppence worth for customers. Sad”
Helpful Report
Posted 4 years ago
Sarah Agbokuma
Unverified Reviewer
“Archers staff in store are very helpful. However when it comes the delivery and telephone service that is another business. Ordered a bed and was sent an email asking to call in order to schedule delivery. I chose Monday and I even asked for a time slot and the person told me that they will call on the day. So I took Monday off, however, no one called and no one showed up. Called them in the afternoon, to be told that it wasn't scheduled and they will call on Tuesday morning to deliver. Tuesday, no call,so I called them again to be told (by Stuart) that I was sent a text in the morning which was not true. Then he later said, we got your number down incorrectly. It's very frustrating. Cancelled the order as to me it seemed like they just don't care.”
Helpful Report
Posted 4 years ago
Sookta Phatwan
Unverified Reviewer
“Slight issue with delivery firm but boys in the office were very nice. Can't fault Archers but courier service needs improving.”
Helpful Report
Posted 4 years ago
Tan
Unverified Reviewer
“Probably one of the worst customer experiences I have ever had. I understand companies make mistakes but Archers were something else. Sent a faulty TV bed ok so no biggie there just replace it right NO.. Archers wanted me to dismantle the bed and then lug the bed down 3 stories to have just the part replaced ok so it was hassle as I live on the 3rd floor and paid to have it assembled. I then had to get someone to disassemble the bed take it down and wait for Archers to send me the right part which wasn't faulty. Archers managed to send the part wrong on 6 occasions whats worse was all those 6 times i had to take time off work to wait for the part which was bulky and could not be sent to my workplace. What made it worse was the arrogance of David Reid who works at Archers sleep centre he at no point was helpful and in the end got fed up helping and fobbed me off to their suppliers who incidentally are lpdfurniture yep that's where Archers buy their furniture from. If I was the owner of Archers I would be quite miffed that one of the employees has revealed the companies suppliers to a customer but Hey David were all not cut out for this customer service business are we? At no point did you offer an apology or even a gesture if goodwill you were rude and abrupt and thats the reason for this review!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Waited all day on Friday for a delivery and then told that it would then be Monday when it did not appear on the Friday night. Another day that I'm expected to take off work due to their error. Shocking service”
Helpful Report
Posted 4 years ago
Anne Otto
Unverified Reviewer
“If there was a zero I would've picked it. Don't deliver when promised over and over. Customer service doesn't exist they just tell you what you want to hear which results in wasted time sitting in waiting on delivery. Honesty is something they need to learn. Emailing head office is just a waste of time as it's the same guys mentioned in every bad review... must be a pleasure working at Archers. Would I use them again - never. Would I recommend- never.”
Helpful Report
Posted 4 years ago
Sophie
Unverified Reviewer
“Above the quality I expected for the price.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Avoid this company. Hugely stressful shopping experience. You’ll pick your delivery day of choice and it’ll seem easy - but be warned, this is unlikely to happen, and then you’ll go down a wormhole of missed delivery dates, long days spent waiting and long hours spent complaining/trying to sort it on the phone and by email to head office with the worst customer service. After they delivered the wrong item on the first delivery day, you’d think head office would prioritise my delivery, but they had me waiting in/taking the day off work on a further 2 days 9-6pm will th still no delivery showing up and getting massively messed about. Only after a lot of complaints in writing and verbally did they finally arrange delivery on a 4th day of waiting, completely messing up our work and childcare schedules and lives. Head office treat you like they’re doing you a favour, are full of excuses and woes about their courier and try to shift blame, the three staff (David, Stuart and manager Dean) constantly contradict each other by saying the opposite thing, and Dean, bless him, went as far as to say Archers did not offer a bed frame assembly service, when I asked for this upgrade as part of compensation for messing me about so much. I was staring at the page on the archers website that offered this service. A manager that doesn’t know what services his company offers? I think not. Just a sales snake in disguise as a manager who’s main job is to undermine the very value of good customer service. We did eventually get the bed on day 4 and it got assembled, and we got a discount off the mattress, but to get this compensation did not come without huge stress and long time consuming stressful phone calls - essentially a test of your tenacity. If you’re up for that, Archers is your company! Id rather have just had the first mishap rectified immediately and delivered on the 2nd day of waiting. A very sad company, with terrible policies, and a lack of honest, decent customer service. Overall a very sad, frustrating and stressful experience. We are about to buy two new double mattresses and two new children’s beds, suffice to say we will not be using Archers. I have already actively told several friends about this experience. I hope the news travels of their terrible service. Archers don’t deserve to be trading in their current state.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I v not received my mattress yet it was supposed to be delivered on 23/8/19 stayed in all day, didn't get delivered, I phoned Archers on Saturday morning, they came up with an excuse and said I will get it delivered on Monday now. There is no communication from Archers or the delivery company UPS, I had to phone them 3 times to find out why I have not received the mattress , its Monday now and it better come today. I will never be using Archers again.”
Helpful Report
Posted 4 years ago
Norman Knowles
Unverified Reviewer
“I bought with confidence after the sales staff went above and beyond to help me”
Helpful Report
Posted 4 years ago
Archers Sleepcentre is rated 2.1 based on 106 reviews
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