Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 5,999 Reviews

97 %

of reviewers recommend Aquapet

4.8

Based on 5,999 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

Aquapet 5 star review on 29th February 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery stated my goods will arrive by 18th April but today I have not received them.very poor service.I wonder if your business a sham business.I want my goods.”

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Posted 3 years ago

“Haven'e as yet received my order!!!!!!!”

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Posted 3 years ago

“Not what I wanted 1 tank instead of 2 and no lid.”

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Posted 3 years ago

“Still waiting for delivery🤔”

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Posted 4 years ago

“Love how the email say 'Your opinion matters to Aquapet' Such a shame that's untrue. Order received damaged, absolutely no fragile or glass warning stickers on the parcel then wouldn't reship due to most likely costing them too much. First time purchasing and won't be coming back.”

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Posted 4 years ago

“Still to receive my item. Was posted 5 working days ago and still no sign of it. Contacted aqua pets and was told that it was on its way. Again that was 2 days ago.”

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Posted 4 years ago

“Tiny bunch of Cuba. Forget it!”

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Posted 4 years ago

“The money is debited from my bank account but I have not received my order.”

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Posted 4 years ago

Hi Gary, I've checked the tracking number for your order - it was left in a requested Safeplace on the 4th December. Royal Mail should have left a card at your address specifying the location of this safeplace. If you have any other problems, please don't hesitate to get in touch with us via email (sales@aquapet.co.uk) or by calling (01455 843400) Thanks, Aquapet

Posted 4 years ago

“I purchased a tank but it was much much smaller than it looked in the photos it also is made out of very cheap materials that are flimsy and its very hard to open. I am disappointed with the quality of customer service aswell with the purchase of this product”

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Posted 4 years ago

Hi, thank you for your review. We're sorry to hear you are disappointed in the tank you bought from us. If you are dissatisfied you can always send the item back to us via the eBay returns system. We would like to hear more about the quality of customer service you were provided with, so please contact us at sales@aquapet.co.uk at your convenience. Thanks, Aquapet

Posted 4 years ago

“click on photo to which part I wanted sent wrong part had to adapt the fan paid £30 but to send back would of cost me £7 and wait another week not very happy”

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Posted 4 years ago

“Immediately after place the order I realized that the address was wrong and I sent a message to this seller in order to help me to correct the address. This seller do not only made himself available to help but also sent the item to the wrong address knowing it. Very bad seller I recommend to search for another one. Regards”

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Posted 4 years ago

“not effuiocgjvghnm”

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Posted 4 years ago

“Item came broke very disappointed!”

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Posted 4 years ago

“The item has not been delivered”

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Posted 5 years ago

“Still waiting for it to arrive!!”

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Posted 5 years ago

“The filters I ordered do not fit my flower water fountain, they are too big”

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Posted 5 years ago

Hi - Unfortunately you have a counterfeit version of the Flower Cat water bowl which is why the filters do not fit. Aquapet

Posted 5 years ago

“Was told the delivery would be made on the Wednesday/Thursday this week , it’s now Friday evening and I still haven’t received my order.”

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Posted 5 years ago

“I am still waiting for my purchase to be delivered bearing in mind it said 48 hours I'm still waiting after 7 days. I won't be ordering again.”

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Posted 5 years ago

“The item blew up”

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Posted 5 years ago

Hi - This item coverts Flat 2 pin plugs to UK 3 pin plugs - as it says it doesn't change the voltage. connecting USA 120V items to 240V UK supply is not good! Aquapet

Posted 5 years ago

“Won't use it agin”

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Posted 5 years ago

Aquapet is rated 4.8 based on 5,999 reviews