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Approved Food Ltd Reviews

4.6 Rating 9,461 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, great prices. But WAY too much unnecessary packaging ☹️”

Posted 2 years ago

“Nice food but there was 1 item missing 1 jar of sweets .”

Posted 2 years ago

Hi, Thank you for taking the time to leave this feedback. If you could please send an email to cs@approvedfood.co.uk with the order number and confirm the missing item, we will get this looked into for you. Kind regards AF

Posted 2 years ago

“Communications were not ideal. Some of the links to my account did not work. Two items within my order arrived damaged. When I did make contact, to try to find out when my order might arrive, my enquiry was dealt with quickly & professionally.”

Posted 2 years ago

Hi, Thank you for taking the time to leave us this review. Our apologies for any disappointment or inconvenience caused as a result of this order, and thank you for providing this feedback. Kind regards AF

Posted 2 years ago

“Courier company DX are terrible. Rearranged delivery and they still attempted to deliver on the day I didn't want. They then left my parcel on my doorstep for well over 12 hours which I don't think is acceptable considering I sued the correct methods. Items have been missing from my orders. Food beyond perishable that should never have been sold. Alot of items are not actually much cheaper if you do your research.”

Posted 2 years ago

“You blow hot and cold. Sometimes brilliant sometimes NOT. Please please please learn to pack properly. 5 layers of cardboard held together with packing tape necessitates the use of a Stanley knife to get into a box holding crisps. WHY? I have to unpack and then dispose of what feels like half a ton of cardboard. GET REAL”

Posted 2 years ago

“Approved Food can be a fun way of buying reduced foodstuff that's close to its use-by date. But watch out for items that have expired longer than a month or so ago. You will notice an impairment to the flavour. This year, they have not been doing so well on fulfilling a whole order. It can be irritating when the order arrives and several things are missing.”

Posted 2 years ago

“Good delivery this time, but the previous two deliveries have either been damaged so badly that the delivery driver advised I shouldn't accept it, or lost. Hopefully this latest delivery is a sign of improvement.”

Posted 2 years ago

Hi, Sorry to hear of the disappointment with the previous deliveries, glad to hear that your most recent order has arrived safely. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. Kind regards AF

Posted 2 years ago

“I paid for chicken soup and you send a minestrone soup.What is that ??I paid for a certain item and you treated me like I was in queue to a foodbank.At least you should send a message saying we were run out ot that stock would you prefer something else..”

Posted 2 years ago

Hi, We're really sorry about this error, could you please send an email to cs@approvedfood.co.uk with the order number and issue if you haven't already contacted our customer service team, and they will look into this for you? Kind regards AF

Posted 2 years ago

“Approved foods may be ok but there delivery company of choice DX needs to be looked into, First delivery day Tue nothing then told Wednesday again nothing then told Thursday nope O coming Friday now, again nothing, contacted DX direct told coming today Saturday you guessed it nothing, 6 days none deliverys even finally got my delivery 13 days after putting order in, the food is out of date but a lot more so, by time delivery comes, check reviews for DX”

Posted 2 years ago

“Check your order carefully, twice I have had parts of my order missing. When I requested the missing items were sent, I was advised they were out of stock. You can imagine my surprise when later that day I get an email telling me one of the items is one of their current deals! Check the price as some things are cheaper elsewhere, and have a much longer 'use by date'. I wont be using them again.”

Posted 2 years ago

“Approve Food were very good pre-pandemic until everyone and their dog went crazy buying everything. So there’s very rarely any bargains any more because supply and demand keeps the prices high. Watch out for their infamous ‘Lucky Dip’ in which they pretend to offer all the varieties of a product range. They originally offer all the flavours separately then when they are left with the unpopular flavour that very few like, they group all the flavours together as a supposed ‘lucky dip’ but it’s their dishonest way of getting rid of the flavour nobody wants. Try it…..if you don’t believe me. Anyhoo, I used to recommend this company but rarely do now due to the poor choice and prices nowadays. If you want a real bargain, camp at the local supermarkets cheap shelf :p”

Posted 2 years ago

“Item ordered saying the number left....but none. So instead of refunding you get a credit. Surely non-supply should be refunded ?”

Posted 2 years ago

“Hit and miss - unfortunately the customer service is rubbish when it’s a miss. Company doesn’t call back, keep promises, follow up or make amends. When everything goes to plan it’s great. I’ve had 2 straightforward orders and one that was a total fiasco. So - order at your own risk and keep your fingers crossed!”

Posted 2 years ago

“The food and drinks etc are as good as you would buy from any supermarket. Perfectly good quality and taste the same. I'm not sure I will buy from them agai though as the delivery company DX is shocking. Everytime I have damaged items. This time they delivered a box 3 days late with no communication at all it arrived slashed open badly shrink wrapped with all the petfood spilling over the floor. The first box had 2 big bags of onion rings which were flattened and burst open, everything else was covered in these. The driver was very apologetic he was embarrassed to deliver it. I needed the food if ran out so I reluctantly accepted it. Would be a 5 star review if not for constant delivery problems”

Posted 2 years ago

“Usually very happy but this time items missing. In all they are a good company. Up until this order always been very satisfied.”

Posted 2 years ago

Good Morning Angela. Thanks for your review. We are sorry to hear about the missing items in your order. Please contact our customer service team who will be more than happy to re fund you the cost of these missing items. Kind Regards, AF.

Posted 2 years ago

“2nd time using Approved Food, first time in 2017 was perfect but this time I didn't hear anything after approx 5 days so I contacted Approved Food who said they had no record of my order and asked if I had a transaction ID. Luckily I had this in my emails and after they looked in to it, my order was sat in temporary instead of being processed. They had to manually push the order through and processed my order. No offer of anything for their error.”

Posted 3 years ago

Hi, Thank you for your review. We're sorry that this happened and our IT team are aware that this has happened in order to investigate this further. I can see that our customer services department got this pulled straight through for you, and to ensure that this was shipped within the 3-5 working days as advertised the order was prioritised to be picked the same day. Our apologies again and thank you for taking the time to leave your comments. Kind regards AF

Posted 3 years ago

“Very please with most of the good but a bit disapointed on my last order on the way it was packed as there was cat food pouches in the same box as oxo cubes and slimfast bars and M&M.s ans other bits,one cat food pouch was leaking on them.”

Posted 3 years ago

Good Morning Linda, Thank you for your review. We are sorry to hear about the damaged items in your order. If you message customer service with a photo of the damaged items, they would be more than happy to resolve this for you. cs@approvedfood.co.uk Kind Regards, AF.

Posted 3 years ago

“Good selection of items but feel let down by service and delivery times. Took over a week from order to delivery and was advised it was due to “current circumstances”, although if referring to Covid this has been going on for a long time. Items were well packaged and was next day delivery from date of “picking” so pretty good. All in all an average experience but will not put me off trying another order.”

Posted 3 years ago

“First time ordering was an easy process also used discount from MSE. Some products were very good- short date. Couldn’t eat the out of date products as too stale tasting.”

Posted 3 years ago

Hi Gina, So sorry that you found some items in your order not suitable for consumption - this isn't what we expect for our customers! If you haven't already could you please send an email to cs@approvedfood.co.uk with more information on this, so that our team can look into this for you? Kind regards AF

Posted 3 years ago

“The website is not comfortable for shopping as other websites, like if I add something to the basket I only have 30 minutes to checkout (that is limiting my time) to chose more things to buy, as a result I had to add the items for more than 3 times to my basket, firstly chose them then go back to the basket and keep scrolling on pages to find the things again I liked to add them at once in my basket and then rushed to checkout, that wasted half of my day. However, prices are fine not low but a bit less than usual. The website should have an option for liked/watched items.”

Posted 3 years ago

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Approved Food Ltd is rated 4.6 based on 9,461 reviews