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Approved Food Ltd Reviews

4.6 Rating 9,457 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,457 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In terms of shopping, it was great; lots of choice, unusual items, good bargains and fun choosing what to buy. On the other hand, when delivered box appeared to have been squashed en route. The first box inside gave way when I tried to pick it up so everything fell out, a few items were ripped/open, heavy things were packed on top of lighter things, and 50% of the stuff in my 'mystery box' had been turned to crumbs. I was so excited about ordering as it was my first time but I've been left bitterly disappointed about what I received.”

Posted 6 years ago

“I Paid £8.50 delivery charge for my order which was said to have been despatched by you in 2 boxes. One very small box was received on Wednesday 6th September. After reporting this matter to you I was advised that the larger of two boxes had been damaged. I listed the missing products yesterday (by far the biggest part of my order) but nothing more has been heard. Help! I was hoping for completion of this order by the weekend, it this now seems very unlikely.”

Posted 6 years ago

“I have to admit I was disappointed. But you get what you pay for. I didn't know I would be buying foods that expired 2 years ago, but I suppose that makes sense at these prices. I don't know what I expected really, but I won't be repeating the experience. I feel I wasted my money on inferior products and misleading advertising - but I appreciate that other people may not mind, in order to score a "bargain."”

Posted 6 years ago

“£8.50 for postage was terrible a jar of salsa the seal was broke and the other jar salsa was like pickle. also the site lost my shopping list twice, so took ages to do will never use again”

Posted 6 years ago

Hi Kay, Apologies that you had some issues placing your order and again for the damaged goods you received. I am personally looking in to this matter and would like to assure you that this won't happen again and hope you will give us another chance. In which case, a member of the customer services team will be in touch shortly to rectify this issue for you. Many thanks

Posted 6 years ago

“i have used approved food for a few years and never had a problem,, unfortunately this recent order was delivered to another road from where i live and it was only because of the lady who lives there honesty that i got the parcel ..i only that i hope this is a one off error as i love the site and have saved a fortune offer the last 2 years”

Posted 6 years ago

Hi Lynne, We sincerely apologies for the inconvenience caused and a member of the customer services team will be in contact shortly to rectify this issue. Many thanks

Posted 6 years ago

“Hi, I am always pleased with approved foods orders, the only thing that let my last order down was that I was unable to activate my offer at the end which I always look forward to. I had looked at what I had and made sure I qualified for the offer but no a message came up that I had to contact customer services, still didn't get a special offer that really did make me feel crap”

Posted 6 years ago

Hi Ian, We sincerely apologies for the inconvenience caused and a member of the customer services team will be in contact shortly to rectify this issue. Many thanks

Posted 6 years ago

“The item was dented and find the website overly enscripted and not user friendly.”

Posted 6 years ago

“They didn't awful delivery and products had leaked all over my delivery also only received half of what I had ordered”

Posted 6 years ago

“Only received half of my delivery and the half of my delivery I did receive had been packed so that any liquids where upside down and had leaked all over my products”

Posted 6 years ago

Hi, Thank you for shipping with Approved Food. I'm sorry to hear that your order arrived damaged. Our Customer Services team has advised me that your order has been re-picked and should be with you very shortly. Apologies again for the inconvenience. Kind regards, Jennie

Posted 6 years ago

“My first order arrived today. Unfortunately as I wasn't home, the parcel had been left outside in very heavy rain with no attempt made to cover it, so the cardboard box was absolutely soaked through by the time I got in. The bottom nearly fell out when I tried to lift it. When I opened the box up, two items were damaged, and one item was missing entirely. I have complained.”

Posted 6 years ago

“Took long time for delivery and I was about to call customer service. When I received this review email, I was still waiting for the parcel.?Placed order on Monday lunchtime, received items on following Monday lunchtime. As company stated items will be picked within 3 working days, Then delivery would take 2-3 working days. So my order was just made for within the time given yet without tracking, just as inconvenient to wait for the parcels every day for 4days. I felt rather misleading about delivery time.”

Posted 6 years ago

“It would be helpful if together with the purchase invoice, you provide a tear-off return slip, in case the goods purchased need returning. Please look into your returns policy and improve on that.”

Posted 6 years ago

“My latest order contained a badly damaged product, a tin of infant milk which was crushed on one side with formula spilling out of the tin. I have requested a refund on this one product and so far received no reply whatsoever.”

Posted 6 years ago

Hi, please accept my apologies that you received a damaged item. I have asked our Customer Services team to contact you as soon as possible to resolve this. Kind regards, Jennie

Posted 6 years ago

“I placed my order on tuesday morning and still waiting for it to be delivered!”

Posted 6 years ago

“1 The beer bottles were left loose on top of the crisp bags leaving some bags to burst open and all other crisp bags were crushed 2 I have tried some of the crisps and so far they all taste stale”

Approved Food Ltd 2 star review on 13th July 2017

Posted 6 years ago

Hi Mr Ireland, Thank you for shopping with Approved Food. I'm sorry to hear that you received some damaged items. Please accept my apologies. I have asked our Customer Services team to contact you ASAP to resolve this. Kind regards, Jennie

Posted 6 years ago

“When receiving the box I could feel underneath that it was damp in the corner. On opening the main box there were three separate boxes all damp...the first one had some dried goods but were wet (photographs taken) so no good. Second box had the coke (which had leaked and also washing up liquid) which had obviously caused all the boxes to be damp/wet. The third had more dried goods with open/damaged packets of stuffing and smarties. :(”

Posted 6 years ago

Hi Miss Clark, I am very sorry to hear that your order arrived damaged. Please accept my apologies. I have asked our Customer Services team to contact you as soon as possible to resolve this. Kind regards, Jennie

Posted 6 years ago

“The products that I choose wasn't. The deals that I came across wasn't value for money. Sorry 18 cans of coke times two are in the shops £7.00. Deal. And with long date.”

Posted 6 years ago

“I would like to leave you a good review but I still haven't received my goods. I placed my order on the 17th of June. I will change my review once my items arrive”

Posted 6 years ago

Hi Kirsty, Again i apologise for this. Customer services will call you shortly to get this resolved. Many thanks, Leon

Posted 6 years ago

“I thought I put the code in AP_FREE50 on my last shopping bill as I spent over £90.00 but I've been told TOM PEMBERTON said I didn't put in down. Also he said that in the t & c it doesn't give you FREE DELIVERY SO YOU SHOULDN'T SHOW IT US AS " FREE DELIVERY FOR BUYING GOODS OVER £50.00. I expect this will be deleted any way.”

Posted 6 years ago

Hi Dave, I sincerely apologise for this and the inconvenience caused. I appreciate your frustrations but can confirm the offer does state that this is for the first box only. We never remove feedback whether good, bad or indifferent as we are always trying to improve, so appreciate your comments. I have passed this on to the customer services team, who will be in contact to resolve the matter for you. Many thanks, Leon

Posted 6 years ago

“Carriage remains a problem, delivery takes too long. The web site is not helpful the stages of the process are meaningless....takes days to 'pick' When other suppliers offer one day or two day delivery as norm five or six days is not good enough. As far as products are concerned customers are not stupid ; too few useful products too many esoteric lines of very limited interest . Comments are made as if the store chain'Home Bargains' does not exist many of their prices are lower than Approved Foods .... There remains scope for improvement especially with regard to carriage . I would be a much more regular user of Approved Food if the delivery times were improved . On the positive side the packing is of a good standard . I would be reluctant to recommend AF to friends because of the poor delivery record just mot dependable .... scope for significant improvement”

Posted 6 years ago

Hi Alan, many thanks for your comments and I can only apologise for the issues you have experienced. I have passed this on to the customer services department who will be in touch shortly but we are currently in the process of changing our courier service along with some internal systems, so please do give us another chance. Many thanks, Leon

Posted 6 years ago

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Approved Food Ltd is rated 4.6 based on 9,457 reviews