3.36 Rating 1,022 Reviews
58% of reviewers recommend
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Location: c/o AO World PLC 5a The Parklands Lostock

Appliance Retailers
Home Appliances

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver, Courier
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Greater than 94%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.02 out of 5
Returns & Refunds
refunds process
"Brill came when they said 2 nice guys Allan and Lenny crew number HCYV167"
Posted 15 hours ago
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"Today we received our tumble dryer- delivered by crew No HEY127C from ordering to receipt, we were told of expected delivery slot, and then the van men rang us to tell us they would be here in 10-15mins, and they were. Friendly, and polite. Thank -you."
Posted 3 days ago
"Crew no LDSpol82 colin and dave very friendly helpful and polite"
Posted 2 weeks ago
"website easy to navigate, we like the fact you will also take away small appliances at the same time as delivery. We were impressed with the pre-delivery call and the delivery notifications. It would have been 5 stars but the crew had had a tough day and didn't get to us until 21:00 for a 16:00-19:00 original slot. Our freezer contents needed to be replaced. The crew were very jolly despite their long day and very efficient (crew number LUV23)."
Posted 3 weeks ago
"Our new Fridge Freezer did not work and had to be replaced. It took ao nearly a week to do this which I was not happy about. However Mike and Keith (LAPM7) who delivered and fitted the new fridge/freezer were excellent and very helpful. The four stars are for these guys rather than ao."
Posted 4 weeks ago
"Very fast delivery, tracking nice and easy, followed by a call to say they would be with us in 10 mins which they were. fitted our washing machine quickly and took away the old one plus all the packaging, really good crew no. TLV200k, friendly and helpful, thank you both."
Posted 1 month ago
"The item was delivered on time and installed quickly. Crew Heyv167 very helpful"
Posted 1 month ago
"Rubbish. Placed an order for a washing machine. Arranged for it to be delivered on the following Sunday. Called by AO on the Friday to check all was still ok. Email received later on the Friday to say it’s now out of stock and would t be in stock for another three weeks. So you didn’t know this when you rang me!! No wonder the share price is now a third of what it was when it floated."
Posted 1 month ago
"very good service delivered on time after a phone call from delivery team Danny and Pete LDSV271H thanks from Chris Farsley"
Posted 1 month ago
"Easy to buy a washing machine and arrange delivery with disposal of the old machine. Competitive prices."
Posted 2 months ago
"Washing machine was still cheaper even when adding delivery & taking away the old one! Delivery was exactly when we were told it wound. The delivery guys were polite and took all the packaging away with them."
Posted 2 months ago
"We were not ravingly happy about a 6.35 delivery time , but the two men Danny & Pete were great , helpful , speedy, and knew their stuff. Well pleased ."
Posted 3 months ago
"Very happy with the ordering process, kept us updated at all times regarding delivery. Delivvery by HEYV126 excellent, friendly, helpful and punctual. Will definitely use again."
Posted 3 months ago
"Fast efficient service, Colin and Dave LDSP0182 who delivered did a great job. Thanks again"
Posted 4 months ago
"Excellent service from purchase to delivery. Crew number BDV3C Friendly and polite. The delivery was made at an agreed date."
Posted 4 months ago
"The delivery men were a dream!! so helpful, Wayne and James, crew number YA181, cooker not connected yet so can’t comment on that yet."
Posted 5 months ago
"i ordered washing machine ' when i used it although it had a 1400 spin the clothes were coming out quite wet phoned the manufacterure up and got fobbed off.either to much or to little in machine,so i phoned ao up and they were fantastic,they agreed to exchange the machine hassle free ,i changed the make and i only had to pay difference in price of cost machines and delivered the next day the delivery crew were excellent steve/dave cwv87p nothing was to much trouble for them"
Posted 6 months ago
"My washer arrived first thing this morning, delivered by two polite guys LDSPO15Y, They called to say they were 5mins away, and delivered my washer into my kitchen which was great.. glad they told me to remove the transit bolts I dint know anything about them until that point!!! 1 load of washing done and a couple more to go !!"
Posted 9 months ago
"Really good quality and value for money!"
Posted 1 year ago
"Good delivery options, products and excellent customer service."
Posted 1 year ago is rated 3.36 based on 1,022 reviews