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Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th April 2024

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Appleyard London 5 star review on 29th March 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery company was unable to locate the addressee - but did not inform me, nor it seems did they inform Appleyard. Consequently they were delivered half dead several days later when the address had been verified. I was mortified that the flowers, for an 80th birthday present, were delivered in such a state. Appleyard needs to sort its processes in such a situation - dead flowers should never be delivered! Full stop.”

Posted 6 years ago

“The postal flowers I sent my sister in law were delightful”

Appleyard London 5 star review on 19th September 2017

Posted 6 years ago

“50 red roses were well presented, though two had lost their heads, otherwise great. Only lasted 4 days which was disappointing.”

Posted 6 years ago

“didnt show up on time as I paid for next day delivery and half of the flowers was dead.”

Posted 6 years ago

Sorry to hear this. I understand our team are already discussing this issue with you.

Posted 6 years ago

“The flowers delivered had absolutely no bearing on what I ordered. VERY disappointing.”

Posted 6 years ago

“The flowers were high quality, of course, also the delivery and customer service was very convenient. Even though some special adjustments had to be made one day prior to delivery, the customer service did its best in order to align the delivery.”

Posted 6 years ago

“Several flowers in the bouquet arrived dead...presentation not what I expected. I will not be ordering again.”

Posted 6 years ago

What a pity. We're sorry to hear that. If you do decide to order again please bear in mind that if your flowers arrive in a poor state you can contact us so we can organise a reorder.

Posted 6 years ago

“Mum loved the flower, made a great mother's day better !”

Posted 7 years ago

“The bouquet I ordered was awful. Over half the flowers were dead & the chocolates were not sent”

Posted 7 years ago

“Tried to order some Mother's Day flowers 10 days early, and even now their website can't cope! Absolutely useless...yet another company who hasn't understood anything about IT infrastructure or consumer demand and who clearly don't have a contingency. If you are a business that relies on people buying something from your website, and yet your website doesn't work, you don't have a business. Have spent my £50 elsewhere.....won't stay in business very long unless they sort this mess out.”

Posted 7 years ago

“The initial order filing was fine. However, when I selected 'proceed' to checkout, the first time it hung with an unhelpful error message. Submitting again dumped me right back to the order form. I called your helpline, and having explained what happened she went quiet for a few sends and then said 'Yes...?' She didn't take my number correctly the first time, and despite promising to phone back I've not had any contact since. I eventually placed the order again and it seems to have gone through. To be honest, if I didn't have the discount voucher I would have gone elsewhere. Hopefully the flowers will be delivered on 14/2”

Posted 7 years ago

“Ordering didn't make me happy Twice I have tried on separation occasions with great difficulty putting the order through. I sent a e mail explaining I couldn't see if payment meant had gone through with no reply so I had to order from another florists. Surley communication and reply should be a priority”

Posted 7 years ago

“Lovely flowers which my mum liked a lot... came a day too late for her birthday however even though I paid more for the delivery date...”

Posted 7 years ago

“Flowers did not arrive on the day expected. I called the customer service, who didn't know where the order was. In the meantime, 4 days in transit for FLOWERS!!!!!! I asked a refund and the customer service told me that they would have to call the person who was supposed to receive the flowers to confirm whether they had got it or not (!!!!). It's a formal professional relationship I have with the person who was supposed to receive the flowers, so I found that totally inadequate. Appleyard should know where the orders are and what happened to them. Extremely disappointed. I order online all the time and the companies ALWAYS know what happened to the orders. Really bad service”

Posted 7 years ago

“My flowers were not delivered on the day expected. When I phoned the next day I was told they hadn't been released (although I'd received an email to say they had been) So we couldn't give them to the lady they were intended for on the correct day. Original day for delivery was Friday, so with weekend in between, we received them on the Monday. They were, as expected, beautiful blooms and lasted a long time. Maybe I should have been offered a refund of p & p on this bouquet as a goodwill gesture instead of £5 off next order ???”

Posted 7 years ago

“I got an email notification on a Thursday saying that the flowers had already been dispatched. 48h later and the flowers were not yet delivered (!). I called the customer service and they couldn't tell me whether the flowers had been delivered or not or when would that happen. The customer service also told me that the flowers have a 7 day guarantee once they are packaged...if more than 2 days are "lost" while the flowers are "in transit"...it's a pity it takes this long”

Posted 7 years ago

I think there's been a misunderstanding - the 7 day guarantee states that once the recipient has the flowers, they're guaranteed for 7 days from then. Your order was delivered on time, so I'm surprised our team couldn't advise you of that.

Posted 7 years ago

“Recipient very happy. Saw bouquet via photograph and they looked beautiful. Excellent quality and good value for money.”

Posted 7 years ago

“Ordered bouquet for very special birthday which was in a sunday. Received email from Appleyard on friday pm saying they could not fulfill my order and would i like them to send a different bouquet, i emailed back saying please send something as it was too late to order elsewhere. Received a text saying my order would be delivered saturday am. No flowers arrived. Why dont you phone people instead of email!”

Posted 7 years ago

“Flowers delivered on wrong day, quality poor and not a skilled bouquet for $90 luxe flowers as advertised on your webpage.”

Posted 7 years ago

“You deliver on time, with fantastic quality. Appleyard have supplied flowers to 3 people on 2 occasions, one order was to my mother, and my mother in law before Christmas - they were both delighted with the flowers - the flowers themselves were gorgeous and had a really long life - beyond expectations. Both commented on how beautifully they were presented too. The second order was for 'letterbox flowers' to my friend for her birthday. Again, she was delighted with the quality of the presentation as well as the flowers themselves.”

Posted 7 years ago

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Appleyard London is rated 4.6 based on 10,865 reviews