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Appleyard London Reviews

4.6 Rating 10,851 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,851 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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customerservices@appleyardlondon.com

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Appleyard London 5 star review on 15th April 2024

Appleyard London 5 star review on 11th April 2024

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Appleyard London 5 star review on 23rd March 2024

327

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor flowers, poor customer service...plenty of online flower delivery companies so keep away from this one.”

Posted 5 years ago

Hi aLAN, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Very disappointed in the flowers given the cost. The photo also gave the impression they came in the metal jug. Will not be using again unfortunately.”

Posted 5 years ago

hI Jackie, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Consistently good”

Posted 5 years ago

“ordered flowers for my mum for mother’s day and they didn’t get delivered! they did get redelivered 3 days later FOC but still not acceptable.”

Posted 5 years ago

“Please read Facebook reviews. My flowers (and many other people’s) arrived looking nothing like the pictures. Paid extra for a LUX bouquet and received small, limp, half dead arrangement of flowers with a bad smell. Some stems were snapped and could not be used to went straight in the bin before I remembered to take a picture. Complaint service is a joke! Phone number not working and online chat says 30min wait and never refreshes or goes down. The time only ever increases. Terrible service on the back of C grade products. Avoid disappointment and order elsewhere!”

Posted 5 years ago

“Horrible service. My order was delivered to a wrong address and I never received my flowers.”

Posted 5 years ago

“Wouldn’t even give 1 star DO NOT ORDER Mother’s Day ruined Flowers arrived dead, dropping, and not even what I would call a bunch If I had of got them delivered straight to me I would have bined them and went to Tesco for better value Item charged for and missing from order (vase) No help what so ever from the online chat service I actually cried when I saw my £44.99 flowers that looked like I took them off someone’s grave Save yourself money and face and go anywhere for better quality even a garage”

Posted 5 years ago

“Ordered a dozen red roses in January for an anniversary. The letterbox option because there was no guarantee that we would be home. Yodel delivered to our "Back Porch". We don't have a back porch and spent more than 5 minutes in the cold and dark, looking for the package, which was eventually found in a folded garden chair at the side of the house. The roses were in a sorry state, well past their best and were thrown out 2 days later. Order was placed via British Airways eStore to earn Avios. These haven't arrived either”

Posted 5 years ago

“I ordered 100 roses for. Akentines day. They turned up st 4:30pm THE FOLLOWING DAY. I tired to contact the company thought the day and was just out in a frustrating que that I NEVER got to the front of. They did not reply to my email on the days asking for help! I ended up having to ordering another bunch of flowers for the day. Very unhappy!”

Posted 5 years ago

“I ordered 2 bouquets this week - The secret garden bouquet did not arrive on Valentines Day which I had ordered it for, and the Honeycomb, which did arrive but contained half the number of stems compared to the description, and was dishevelled. I have heard nothing from customer service and am really disappointed, despite sending emails, ringing and using live chat. Such a shame as used to send such amazing bouquets with this company.”

Posted 5 years ago

“Not my cup of tea, including very rude customer operators. Flowers are nice but you can get them just as nice, even nicer, from places with much better service :)”

Posted 5 years ago

“Thank you so much! I ordered a Christmas arrangement from Canada to the UK. They were gorgeous! And on time. I would recommend you to everyone wishing to do business with you! Fantastic service was received”

Appleyard London 5 star review on 19th January 2019

Posted 5 years ago

“Used these for the first to send flowers to my nan first and very well packed and my nan loved them”

Posted 5 years ago

“they never received their flowers?”

Posted 5 years ago

“The flowers arrived a day late and most of the roses were already dead by this point. I tracked the delivery, it was on track and then changed to ‘this parcel could not be delivered today please check back for updates’. There were no updates given and they eventually arrived over 24 hours later.”

Posted 5 years ago

“Disgusted with the flowers. I threw most away. The carnations were grey where the mauve colour had faded as they were so old. I had to pull petals off the roses as they were so brown. I contacted customer service via live chat, sent pics and no one got back to me. The flowers were for a celebrity with over half a million twitter followers, it’s safe to say her birthday flowers were a massive disappointment and totally embarrassing for me.”

Posted 5 years ago

Hi Tara, Thank you so much for your recent purchase and feedback I am really sorry to hear that you are unhappy with your recent purchase as we do understand that this was for a birthday however I do see that a team leader has contacted you with a solution which you are happy with. Thank you for allowing us to put things right Sincerest apologies Appleyard London Team

Posted 5 years ago

“Quite disappointed with the flowers paid extra to get chic the flowers don’t look nothing like the picture .. only plus I can say got the delivery on Mother’s Day (today) on the day it was suppose to come . Two stars for the delivery service”

Posted 6 years ago

“Once again first class service beautiful outstanding flowers thank you”

Posted 6 years ago

“The flowers were very nice, I think my wife would have been shocked to find out they cost approx £50. The flowers were nice, but the bouquet was small, and that unfortunately makes it look like you haven't spent what you spent on them, which makes me question the value for money. i'm sure the flowers are expensive - but unfortunately perceptions are what count here, at least for me!”

Posted 6 years ago

Thanks for the feedback regarding this particular bouquet - agreed - perceptions are what count. This has been passed on accordingly so we can review the pricing.

Posted 6 years ago

“The service and delivery was very good, my only issue was the cost and value for money. I felt that the flowers I purchased were very much over priced. I would have valued these at half the value I paid.”

Posted 6 years ago

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Appleyard London is rated 4.6 based on 10,851 reviews