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Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered from Australia and based my decision to go with Appleyard on two things - a 750mL bottle of wine and decent flowers as the deal. I was disappointed in the size of the rose plant. Perhaps the time of year?”

Posted 5 years ago

“I did not receive an email confirmation of my order. I therefore had no tracking information and had to contact you to check the order had been received.”

Posted 5 years ago

“on time delivery, quite expensive for size of bouquet”

Posted 5 years ago

“Unfortunately the note wasn’t written on the card so the recipient had no idea who they were from. Would also be nice to receive an email to say they had been delivered.”

Posted 6 years ago

“The flowers were very nice, I think my wife would have been shocked to find out they cost approx £50. The flowers were nice, but the bouquet was small, and that unfortunately makes it look like you haven't spent what you spent on them, which makes me question the value for money. i'm sure the flowers are expensive - but unfortunately perceptions are what count here, at least for me!”

Posted 6 years ago

Thanks for the feedback regarding this particular bouquet - agreed - perceptions are what count. This has been passed on accordingly so we can review the pricing.

Posted 6 years ago

“Flowers looked a little dated and did not have water when they arrived (interesting given they were sent overnight). A bit disappointing for the price.”

Posted 6 years ago

“50 red roses were well presented, though two had lost their heads, otherwise great. Only lasted 4 days which was disappointing.”

Posted 6 years ago

“A lot of money for a tiny bouquet of flowers they were nice to be fair just pricy”

Posted 6 years ago

“Delivery was on time and communication was good however the actual bouquet was slightly disappointing. I had been excited about receiving the flowers but they turned out to be much smaller than expected from the website image and some of the blooms were already a little faded. For the price I had hoped the flowers would be better than they were and so overall I felt them rather expensive compared to bouquets purchased from other websites and would probably not use again.”

Posted 6 years ago

“I wasn't satisfied that I paid extra for a morning delivery, and despite that it turned into a normal day-long interval delivery.”

Posted 6 years ago

“It arrived on time, but wasn't presented rather well at all. My wife had to replant to make it look acceptable.”

Posted 6 years ago

“Easy to order, good price and range. My mum was very pleased with them and the range of colours etc. However they were delivered to the wrong address (5 minutes drive away). Thankfully the kind residents delivered them to the correct address later in the day.”

Posted 7 years ago

“I chose Appleyard Flowers because the two suppliers I usually use, Marks & Spencer and Wild & Bloom, didn't have a blue bouquet to celebrate the news that I'm going to have a grandson. The flowers would've been lovely apart from the fact that they were taken back and had to be collected a day later and consequently were dried out. I had requested them to be left in a safe place (a porch covered by cctv) which is normal for the other two suppliers.”

Posted 7 years ago

That's disappointing. Unfortunately with untracked delivery it's at the postman's discretion. However, we've sent you an email with what we can do for you.

Posted 7 years ago

“Used to be good, with a 30x avios bribe and a stackable 10% Amex discount, with a reasonable product delivered. Save that all orders cancelled on Saturday before Mother's Day, citing supplier problems, with no time to reorder in time for Mother's Day. Presumably various other future pre-orders will be cancelled closer to the time of delivery also. Stick to Bunched via TCB. Much cheaper product (which shows) but fine.”

Posted 7 years ago

Sorry about the Mothers Day issue - however there's plenty of bouquets you can order in time for Mothers Day at https://www.appleyardflowers.com/mothers-day-gifts

Posted 7 years ago

“THEY OFFERED 15% IN THE EMAIL BUT DIDN'T TAKE 15% OF MY ORDER, NOT HAPPY!”

Posted 7 years ago

“I bought flowers”

Posted 7 years ago

“Nice flowers, but appropriate to the price-range. Delivered within window given and flowers were well packaged and fresh. However, let down by horrible card - printd in multiples on a very flimsy sheet; no decoration, dominated by appleyard branding; very scrappily ripped off the sheet with perforations and messy rips at base. Does not look like a premium gift to the recipient when the sentiment is written on a scrap of paper.”

Posted 7 years ago

Thank you for taking the time to give us this feedback. We're always looking to make improvements to our products and feedback like this lets us know what customers want.

Posted 7 years ago

“Lovely flowers which my mum liked a lot... came a day too late for her birthday however even though I paid more for the delivery date...”

Posted 7 years ago

“The flowers were beautiful when they arrived and my wife was very pleased but we were both disappointed with how quickly they turned. They looked well past their best within just a couple of days.”

Posted 7 years ago

That's no good! Did you know we have a 7 day guarantee just in case things like this happen? One of our team will be in touch to help!

Posted 7 years ago

“I have ordered from Appleyard a few times but deliveries haven't always been made and getting a full refund seems to be an issue.”

Posted 7 years ago

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Appleyard London is rated 4.6 based on 10,865 reviews