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Appleyard London Reviews

4.6 Rating 10,851 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,851 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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327

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My order was delivered on time but I was very disappointed to hear from the recipient that a lot of the roses and stems were snapped. She told me that they had clearly been damaged or dropped as the box was split. I was very disappointed with this and do not expect to pay nearly £60 for damaged flowers. I am sorry to say that I will not be recommending Appleyard to anyone”

Posted 7 years ago

We're really sorry to hear that. It sounds like there has been some damage while with our courier. You're right not to expect that. One of our team will be in touch with you to help.

Posted 7 years ago

“I orderd 100 roses to celebrate valentines for my wife who became a new Mum with our first child 6 weeks ago. After your firm was highly rated from well known magazines etc I chose your firm for the order However I have been disappointed by the bloomed buds which were blackend and overall seemed like the roses were dying after 2 days. Embarrassing to say the least. My wife followed the instructions trimmed the stems and placed them in a vase but after 2 days I am disappointed by the quality of roses I have received I don’t mind paying for quality but I feel let down by my order. I hope someone can address my negative experience.”

Posted 7 years ago

They should last longer than 2 days so that's no good. Sorry to hear about this. One of the team will be in contact.

Posted 7 years ago

“Received flowers and the roses were all Turning brown I emailed customer services and still haven't been contacted this was 2 weeks ago”

Posted 7 years ago

Sorry about that! We don't seem to have received anything. One of our customer service team will be in touch.

Posted 7 years ago

“Despite delivering and not then not leaving with elderly neighbours as instructed - then finding the two of the key flowers ( antique carnations and hypercium ) and forgetting also the printed China jug I paid extra for - everything else was OK They did try hard by repaying my delivery charge , resending the bouquet with the correct flowers and including the vase and included a small box of chocolates However , with important gifts for important events ( this was a 65th birthday ) good recovery can never replace getting it right first time”

Posted 7 years ago

Sorry again and thanks for leaving such measure feedback. We entirely agree with your final point.

Posted 7 years ago

“You didn't include my message so she didn't know who they were from. Quite vital”

Posted 7 years ago

“The selection of the site is beautiful and i wanted a luxurious bouquet for my mothers birthday. I selected the bouquet and requested a larger size to have more stems. I thought the bouquet would arrive full and beautiful but when i went to my mums house to visit the bouquet was nice but looked very ordinary. It did not look lavish or like we had selected the larger size. I was disappointed as wanted the bouquet to truly be as it was in the photo. I did not even notice the flowers. The yellow flowers were very small and they are meant to be the focal point of the bouquet the foliage was not noticeable and all the flowers shown in the photo were definitely not all included as the bouquet appeared extremely simple and basic considering the price and reputation it was a let down . The parcel did arrive on time though which was appreciated.”

Posted 7 years ago

Sorry to read this. One of our team will contact you to see how we make it up to you.

Posted 7 years ago

“Hi, I would like to share my disappointment with the tracking service. I paid for this extra service to be sure that both my orders will be delivered on the specific day of Friday May the 13th. One of them was delivered on the requested day but I was unable to track anything because I never received the link to track the order. For the second order, I could not track the order either and the order was delivered on Monday instead of Friday. Vinita”

Posted 7 years ago

I'm sorry to hear the tracking links were not working. One of our team will be in touch today regarding the late delivery. Thanks.

Posted 7 years ago

“I ordered flowers for my mum's birthday and I ordered the large version which was supposed to have 24 roses. Not only were there not enough roses but they didn't even deliver them to the right address. The lovely person on a completely different road drove over after work to deliver them. Will definitely not be ordering from here again!”

Posted 7 years ago

I'm sorry to hear that Royal Mail go the wrong address and grateful to your neighbour. One of our team will be in touch regarding the amount of flowers. Many thanks.

Posted 7 years ago

“Flowers were ok but were quick to wilt. Think that will be the last time I use appleyard, sadly.”

Posted 7 years ago

“Delivery botched flowers not received”

Posted 7 years ago

“The roses I bought were in bloom the day they arrived, almost a little late but the lillies took a good 5 days to bloom. Whilst this fits with the 7 day guarantee, you get a bunch of flowers that look awful when they arrive and wait for the others to bloom before they die finally. Not a great impression to set.”

Posted 7 years ago

“Hi, I have used Appleyard flowers a few times in the past. On the last 2 occasions the roses died within 3-4 days. Only 1 rose blossomed. The rest died before they had opened up. I changed water, gave them flower food and cut the stems on 2 occasions. The other flowers stayed alive. I wrote to customer services on Appleyards homepage describing what had happened and that I was unhappy (You get a 7 day guarantee). But Ive still not heard anything back. (This was weeks ago). I will not be ordering flowers from Appleyard flowers in the future.”

Posted 7 years ago

“Bucket was not delivered on the programmed date, even though it was nice. We had to personally go to the Post Office. They have not offered any refund and/or compensation.”

Posted 7 years ago

Dear Gerard, Thank you for taking the time to review us. We are sorry to learn of the difficulties you experienced with your delivery. We can see that you have been in touch with our customer support department, and trust that any issues will be resolved to your satisfaction. Kind regards, Team Appleyard London

Posted 7 years ago

“Unfortunately the flowers delivered did not match the description of the images on the website. Very disappointing!”

Posted 7 years ago

“Flowers were received at the scheduled time (just as well given the massive delivery surcharge) but for such a premium price I was disappointed by both the quality and quantity of the flowers. The roses were already showing their age and past their best, most of the flowers struggled to last more than three days. The size of the bunch was pretty small given the price. Felt like a rip off at the price, will stay with local florists in future as the lack of care was self evident. Never again.”

Posted 7 years ago

“Small, not impressed for the money!”

Posted 7 years ago

“Flowers delivered on time in good condition , unfortunately the flowers only lasted 4 days before they started to wilt and die . we would not order again as not impressed at all .”

Posted 7 years ago

Dear David, Thank you for providing us with your feedback. One of our top goals is for our flowers to remain fresh as long as possible, and we are sorry to learn that on this occasion this did not happen. We hope that the assistance which was provided by our customer support department has been to your satisfaction, and apologise for any disappointment caused. Kind regards, Team Appleyard London

Posted 7 years ago

“I was really disappointed at the quality of the bouquet, most of the flowers were brown and crispy at the edge of the petals, and the colour of the flowers were really drab. Usually we have received lovely displays from you, therefore this was a really disappointing experience.”

Posted 7 years ago

Dear Felicity, Thank you for taking the time to review us. We are sorry to learn that on this occasion your experience was not up to the high standard you have come to expect from us. Your feedback has been forwarded to our quality control department, and we would like to thank you for helping us avoid similar issues in the future. Kind regards, Team Appleyard London

Posted 7 years ago

“The flowers were well assorted and presented however as with a previous experience here, the stems were cut far too short, hence, losing some of that graciousness which should be expected with long stem roses et al.”

Posted 7 years ago

“It was excellent that the flowers came next day when ordered after 10pm . However when there was no answer at the door for less than 5 minutes the flowers were thrown at least 10 metres across the garden , over the gate . After which I received a text stating that they were 'PLACED' behind the gate . However the roses still looked very nice but sadly the lilies never opened . Overall I was quite disappoint and felt I didn't get the service I paid for .”

Posted 8 years ago

Dear Lewis, Thank you for providing us with your feedback. We seek to provide the best possible experience for our customers in every way relating to their order, and dependable and timely delivery of our bouquets is very important to us. We are sorry to learn of your disappointment with this aspect of your order, and would like to offer our apologies for not meeting our high standards on this occasion. Kind Regards, Team Appleyard London

Posted 8 years ago

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Appleyard London is rated 4.6 based on 10,851 reviews