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Appleyard London Reviews

4.6 Rating 10,856 Reviews
91 %
of reviewers recommend Appleyard London
Company Reviews Product Reviews
11,846
 Metrics Info
4.6
Based on 10,856 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr Daniel C
Verified Buyer
“My mum was very happy. Thanks”
Helpful Report
Posted 1 year ago
Miss Rebecca L
Verified Buyer
“Beautiful Bouquets and stunning service.”
Helpful Report
Posted 1 year ago
Ms A
Verified Buyer
“Customer service and communication is excellent. When the delivery person had to leave the bouquet with a neighbor they texted the recipient and she received them early the next morning. All was well.”
Appleyard London 5 star review on 25th July 2022
Helpful Report
Posted 1 year ago
Miss Jonqs T
Verified Buyer
“Fabulous flowers.”
Helpful Report
Posted 1 year ago
Mr Daniel W
Verified Buyer
“Efficient delivery, decent quality flowers”
Helpful Report
Posted 1 year ago
Matt
Verified Reviewer
“Their service has blown me away. I was chatting with my friend this morning about whether or not they’d received their flowers, and fully expected to have to be a bit moany and complain about not getting an update - and now they’ve gone and done this all without my asking: refunded my postage as a credit for my next order, and given my friend a brand new replacement free of charge - delivered tomorrow. This is astonishing and I will 100% be using them again. Top stuff, consider me amazed!”
Helpful Report
Posted 1 year ago
Mr E. W
Verified Buyer
“The flower selection is very good and the service (with tracking) is fine.”
Helpful Report
Posted 1 year ago
Mrs Sally A
Verified Buyer
“Fabulous product, service & value”
Helpful Report
Posted 1 year ago
Mrs Tracey W
Verified Buyer
“Amazing flowers and service, have not had any issues. The members of family that have received them have all said how lovely the flowers are.”
Helpful Report
Posted 1 year ago
Sasha
Unverified Reviewer
“Terrible flowers , they arrived floppy & looking nothing like the pics then after 2 days died Non user friendly customer service poor despite all their ‘ happiness guarantee ‘ hype I was offered a replacement after sending in pics to proof how bad the flowers were , but they wanted me to do it via online & every time 3 times I tried it would not allow me to get my flowers . In end had to get refund . Customer service very poor , uncaring attitude & very impersonal . Just send standard emails , really really bad I will use Waitrose or M & S in future .”
Helpful Report
Posted 1 year ago
Mr Daryl B
Verified Buyer
“its great stuff”
Helpful Report
Posted 3 years ago
Mr Robert M
Verified Buyer
“The first bunch of flowers came crushed, dying, and such poor quality for spending £130, the second set they sent as an apology again had dying flowers on them. The standards of the company has been going down recently and I certainly won’t be ordering again. The flowers were a present to my mum as she was going through a tough time and to get a phone call saying thank you for the flowers but they are all dying, to say the least I was shocked.”
Helpful Report
Posted 3 years ago
Mr Greg H
Verified Buyer
“Everything worked as it should have. Recipients were delighted. Thanks”
Helpful Report
Posted 3 years ago
Mrs JANICE S
Verified Buyer
“I have had 7 bouquets. The initial one was because I left a company who I hD worked for 21 years. When they arrived they were just about dead as were the next 4 bouquets. Yes you have given me a free gift of chocolates and have given me credits so I can get some more. I woul say that the last bouquet that came yesterday were about the best but highly unlikely to last 7 days.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The flowers were a birthday gift that have been tended to by a keen gardener. However they are already dying without blooming, which is disappointing.”
Helpful Report
Posted 3 years ago
Miss Katherine F
Verified Buyer
“Sent flowers and champagne to celebrate end of cancer treatment. Champagne didn’t turn up & when complained was offer a refund! Eventually arrived 5 days later & had to insist it was sent. Things go wrong but it’s how you manage them that counts. Double fail.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Flowers arrived on the day as expected BUT they were left outside the front door and the delivery driver didn't even ring the bell. My friend found them on the doorstep after I had messaged her to check outside as I'd received an email to confirm they'd been delivered. A bit disappointing as anyone could have just picked them up and walked off with them! Aside from that, the flowers were very pretty and well appreciated by the recipient.”
Helpful Report
Posted 3 years ago
Kay H
Verified Buyer
“Late, very small bouquet for £50, substitute flowers”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Unfortunately, the flowers that I ordered (Bluebelle Bouquet - Grande size) was nothing like the image displayed on the website. Very disappointing considering it was for my wife on our Wedding anniversary. Appleyard have credited the value plus £10 as a voucher, however I’m concerned a similar incident will happen.”
Helpful Report
Posted 3 years ago
Miss Cristina C
Verified Buyer
“Not very fresh flowers. Not perfumed”
Helpful Report
Posted 3 years ago
Appleyard London is rated 4.6 based on 10,856 reviews
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