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Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Funny how when you say you’re not happy you don’t get directed to leave a review! Ordered Hyacinth and Tulip bouquet for Mother’s Day - it arrived on Monday and not a Hyacinth in sight. Tulips were also multi coloured not at all like the photo. All were opened not at all fresh. Would I recommend- err NO!”

Posted 4 years ago

“My mother loved her arrangement. Thank you”

Posted 4 years ago

“Phone number associated to the wrong customer and email address. GDPR breach and extremely poor controls in place.”

Posted 4 years ago

As an ecommerce business, security is of paramount importance to us. We have emailed you so we can better understand what you're referring to but have heard nothing back yet. Please contact 020 3696 1136 at your earliest convenience and ask for Simon Sharp.

Posted 4 years ago

“Flowers are not fresh. A shame that what I ordered contained 7 pale roses and 4 lilies. The roses were all opened with some dried out petals and one broken at the stem and the lilies are not opened. Other flower suppliers provide unopened buds for the whole arrangement. Roses lasted ~2 days and the lilies are still going strong. Appleyard was recommended to me but I think I will keep to my usual local florist. I also felt that the feedback emails are engineered to direct positive reviews to Trustpilot depriving customers of a real view of the flower supplier experience.”

Posted 4 years ago

“Very disappointed. Flowers didn't look good after 4 days. Roses had drooped, carnations had lost colour and there was no smell from the lilies. Would not recommend Appley arduous.”

Posted 4 years ago

Hi Pat, thank you so much for your recent purchase and feedback. I’m very sorry to hear about the issues you have encountered with your product! This certainly doesn’t sound like it meets the high product quality standards that we pride ourselves on. I do see that you have been contacted by a team leader to put things right and you are happy with the resolution Appleyard London Team

Posted 4 years ago

“Meant to arrive between 14:00 and 16:00. It was an anniversary present. I received a message at 16:00 they would arrive between 19:00 and 21:00. Two hours after my wife would have left work.”

Posted 4 years ago

Hi Robert, thank you so much for your recent purchase and feedback. I am really sorry to hear of your disappointment with regards to delivery but I do see that a team leader is looking into this for you to put things right Appleyard London Team

Posted 4 years ago

“I am revising this as I ordered flowers for tomorrow and they have arrived again early. Got the standard apology from Appleyard. Flowers and whilst the flowers are of exceptional quality and the customer service is good this is a constant issue when delivering in Scotland and I really wonder why we bother so the thank you flowers have arrived before the actual event we’re thanking them for. Appalling”

Posted 4 years ago

“The flowers didn't arrive. I tried to contact you through the website, it didn't work. Hard to get through on the phone. Very disappointed.”

Posted 4 years ago

Hi Linda, I’m sorry to hear about the issues you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. If possible, please could you send an email over to

Posted 4 years ago

“Despite having used them three time and paid for the delivery option of same day or next day delivery, Appleyard has never delivered on time, They ruined Easter, Valentines Day and a Birthday. Wives and friends do not understand why flowers never arrive except to think you forgot or don't care either way not a happy ending”

Posted 4 years ago

Hi Jon, thank you so much for your feedback. I'm very sorry to hear about your flowers and feeling there is no way of contacting us. A team leader would really like to assist you further and make sure that your query is resolved. Please could you email us on customerservices@appleyardlondon.com so we can assist you further Kind Regards Appleyard London Team

Posted 4 years ago

“I found the amount of flowers delivered for the price very poor value. They were, however, delivered next day as promised and were undamaged. I would not use again due to the poor value and there are better online options available.”

Posted 4 years ago

Hi Nicholas, Thank you so much for getting in touch with us and allowing a team leader to put things right for you We look forward to you purchasing from us in the future Appleyard London Team

Posted 4 years ago

“Bad delivery”

Posted 4 years ago

Hi Hjala, We pride our self on our product quality & take it very seriously, so this is definitely not t, he level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“Hopeless first they sent a half dead bouquet . I eventually got through on chat to complain .it was agreed a new bouquet would be sent ,they Then sent the wrong bouquet that I ordered for a replacement and still have not replied to my complaint !”

Posted 4 years ago

Hi Jackie, We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“Have used this company a few times but the most recent flowers were disappointing - looked nothing like the photo and poor value for the price paid.”

Posted 4 years ago

Hi, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“The mothers day bouquet wilted within 2 days ~ very disappointed.”

Posted 4 years ago

Hi Mrs Kemp, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“I ordered a £100 bunch of flowers for mother ( mother's Day ) and they arrived broken , wilted and in tatters. I then complained to the company requesting a refund and have heard nothing since . .”

Posted 4 years ago

Hi Alun, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“I ordered two of the same bouquets and in both of them the roses arrived half dead and the lilies never opened. I did not expect that from spending over £70 on flowers.”

Posted 4 years ago

Hi Nauman, thank you so much for your feedback. I do see that you have been assisted by a team leader and you are happy with the solution. We look forward to you shopping with us in the future Appleyard London Team

Posted 4 years ago

“I am still awaiting a response to a complaint I raised, more than two months ago, about a damaged Valentine's bouquet.”

Posted 4 years ago

Hi Terry, thank you so much for getting in touch with us. I do see that you are being assisted by a team leader to resolve your query Appleyard London Team

Posted 4 years ago

Hi Terry, thank you so much for getting in touch with us and your feedback I do see that a team leader is assisting you with your query further to make sure it gets resolved soon Appleyard London Team

Posted 4 years ago

“Really disappointed with the amount of flowers included in my order and very expensive for what you got. Will definitely not be ordering again.”

Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Sadly the flowers weren't delivered by the courier and were just left in the front garden, despite people being home. Luckily they were spotted. Upon opening the flowers began to die and wilt within hours of being placed in water. In 2 days half were drooping. Mother very disappointed and even complained to you but weren't interested. Won't be using you again.”

Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Unfortunately flowers arrived dead on mothers day. Extremely poor”

Posted 5 years ago

thank you so much for getting in touch with us and allowing us to put things right for you as a valued repeat customer and we look forward to you shopping with us in the future Appleyard London Team

Posted 4 years ago

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Appleyard London is rated 4.6 based on 10,865 reviews