“I've use apple products for a very long time, my opinion is a great product and I have never encounter a problem until end of lost month when I lost my iPhone 14 pro while on vacation. I called apple support as soon as I was able to, the first rep was nice however she was suppose to assist me to put my phone on lost but did not. I had no access to my Apple ID for about a week. When I get back to the US and go to apple to get guidance on how to submit a claim through apple care as I was having trouble doing it my self. I was told they couldn't help and call apple support. I did and spoke to another rep who was not able to assist, listen and horrible customer service, she then transferred me to a lead rep by name of Michelle (if this is even her name)this rep took call already with the attitude of ''What I can't do for you'', did not even look into my account, listened or event tried to pretend she understood my frustration of why I was not able to submit claim for lost phone. Rep stated there was nothing I could do as my lost phone was not able to be seen on my Find my phone there for I couldn't submit claim. I tried to tell her the phone was still visible on my apple ID but the just plain refused and ended call without my consent, her words were there is nothing I can do for you there for I will end all with or without your consent. This is the first time I have used the apple care coverage on any of my products, the first time I loose a phone and the experience was horrifying. I submitted a complaint through The BBB but so far no reply from Apple Inc.”
“When Apple introduced Apple Watch 7, I was so impressed with its health-related specifications. I bought Apple Nike to help with my sports and outdoor activities. After 6 months or more, this watch died. It showed only a yellow screen. I called apple support and send for repair under Repair No R554549083. I got this watch after its repair. Now, after 6 months or more, this watch has died again. I will go through its repair process which creates a huge inconvenience in my routine life. At the same, I looked at the apple website, and I could not see Apple 7 Series anymore. This seems Appel 7 was a faulty product which is been discontinued. In that case, I wish Apple should recall its product and save me from this issue.”
“I tried to replace my broken 2 year old apple macbook air Thursday at the U-village store. They promised to transfer the data to the new one I bought
by Saturday. By 4pm I had not been notified of the readiness of this job so I tried to call. After 5 transfers and 25 minutes of holding I was told they had tried 3 times to do it and failed. I asked if perhaps a more experienced person could try the last time and the clerk Feliciano said I had insulted her and was turning me over to her supervisor. This reaction helped me to understand why when I asked to whom I was speaking with, she initially declined to share a name. When I asked what the insult was used he said he did not have to repeat that-read -he did not know- but it was still my fault. He also said their facility did not have the equipment required to make the transfer if it failed again”
“I just left Apple Store with two issues . One with IPhone and one with iPad
Agie was wonderful. Helped me with both no problem! Professional and pleasant. Thanks!”
“I wish I could give Nanuet Apple Store zero stars but I have to give at least one. I was too early to my appointment so I was not permitted in the store, I needed to leave for 10 mins. Also they want me to backup my phone for a screen replacement? Why? There is no reason for my phone to be plugged in to anything. Absolute last time I buy an apple product. The company’s customer service has become nonexistent at the stores. Just dumb rude people reading off a script. Shocking how bad the company has gotten.”
“Talking to apple is like talking to a wall I buy these expensive product and when something happen to your product it impossible to get the proper help why is that I got lock out of my Apple ID for days now and I waited for the recovery time and they send me the wrong recovery mode and now they start it all over again I need to get rid of my phone I sold it and I have to delete everything on it and now I’m running out of time to get rid of it apple don’t care they got there money so now I must sit like a 2 year old and wait for there decision when my Apple ID will restore who came up with this dumb idea not creative at all is not important to them what there doing to your phone you purchase if someone has steal my phone I bet you they have more success of getting apple to open my Apple ID for them it unbelievably how they operate and going inside the store is awful 100 workers walking around with there brain stuck in there ass / they are under trained for sure Apple my 2 yr old can answer my question better than your workers wow get a new team stop hiring people to take up space teach them your product so they can help people when they walk in and people over the phone is the same no knowledge at all SHM”
“I bought a apple 12 phone 12 pro max last year, the battery life after Dec 2022 update is running down fast. I called apple support to ask for a technical review of what to do. I got a lady who talked fasted and as I tried to explain to her what was wrong she said three times she had to rush along she is being time, garbage, I explained to her I am a veteran and had come TBI's in the service, to slow down, finally, we asked to to allow her to check the phone from remote, I agreed to it. She came back and said I needed to take my phone into somewhere because it said I had a bad screen, I said no I have a bad screen protector which was slightly cracked . I took off the screen protector and tried to get her to recheck the phone, she was to much in a rush, and told me again she was being timed. Horrible service horrible,”
“I was recently the victim of a Gift Card scam, in total I purchased 3 250 euro Apple gift cards, which were passed unwittingly to scammers. This was obviously 100% my fault. I coped on during the scam as they were trying to get me to purchase more.
At this time i contacted Apple and was eventually put through to a Senior Support Agent. After a short time the agent told me that one of the cards had been redeemed and was gone but the other two he had managed to get the funds back on the card. When I queried as to whether this meant that I was safe on two of the cards (500 euros) I was told that I was.
When I got back onto Apple I could not get back in touch with the initial Senior agent. The new Senior agent said she would look at the case and get back to me. After two weeks and several calls I was told that the two cards I was told were safe had actually been redeemed by the criminals and that Apple would not be able to refund me any money. Obviously I was incredulous and highlighted that Apple had 750 euros of my money obtained through criminal activities, i was told 500 euros was safe and then told that they were redeemed. I was told that the agent could raise a complaint but that i may not get a response from this. Total lack of accountability and smacks of corporate greed. Going to impact Christmas and kids presents but fell on deaf ears. Will never purchase another Apple product so in the end they will lose out of money instead of having a customer for life.”
“It is so hard to talk to apple to get updates about my MacBook repair! Apple should probably rebrand apple care to Apple IDontCare. What a joke! The support can't do anything because the physical store is responsible, then I am not able to talk to them.”
“Terrible customer service! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15). Once I was attended, they told me that they sold out the one I needed. However, after speaking to customers in the store, I found out that people bought the same phone earlier with no appointment! What is the correct way!? Kept me waiting for hours and still terrible customer service. No one would talk to me and when I would approach someone available, they wouldn't talk to me.”
“Fabulous experience.
I wish I had used this company sooner that one of the other sellers of refurbished Apple technology who are not cheaper than Apple in the excellent category.
For the same price my refurbished iPhone from the Apple store online was undistinguishable from a brand new iPhone.
It has a new Apple battery,new Apple glass screen,Apple case without a single scratch or mark on the iPhone with a one year free Apple warranty.
You have the option of Apple care and the phone arrived the next day via a reputable courier which was NOT DHL.
Pleased?
I’m absolutely delighted with my refurbished iPhone from the Apple store.”
“Honestly they don't change a lot new models of phone, but I can't complain about it because it's best phone on the market right now!! Comparing other phones, price is not that expensive”
“Do not answer questions properly. Tell you just delete it? Take along time with your questions about a request. And some one ask’s you to hold until battery is almost dead”
