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APL Packaging Ltd Reviews

4.8 Rating 2,065 Reviews

100 %

of reviewers recommend APL Packaging Ltd

Company Reviews

About APL Packaging Ltd:

Leading national supplier of plain and printed packaging at great prices. Plain packaging delivered next working day, printed packaging from 7 days.

We offer a wide range of gift and jewellery boxes, carrier paper and plastic bags, luxury tissue paper and ribbon, as well as packaging accessories.

Visit Website

Phone:

01903202333

Email:

marketing@aplpackaging.co.uk

APL Packaging Ltd 5 star review on 12th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was measured and cut to my exact requirements. Customer service was friendly, efficient and very helpful. I will definitely be ordering again soon.”

Posted 6 years ago

Good morning Tadinka, Thank you very much for your lovely review! That's really nice of you to say. So pleased you're happy. Have a good week. Best wishes, Kati

Posted 6 years ago

“Very good in every aspect except delivery turned up with outer cartons smashed to pieces and had to be re-packed.”

Posted 6 years ago

Hi Paul, I am so sorry to hear this. Thank you for bringing it to our attention as we will make sure that our boxes will not be damaged in transit again. If theres' anything we can do please let us know. Hope to hear from you soon and again, we are so sorry that they turned up in that state. Best regards, Kati

Posted 6 years ago

“Good service generally - met our delivery date expectations.”

Posted 6 years ago

Hi Lucy, so glad you're happy with us. Hope to hear from you again soon. Best regards, Kati

Posted 6 years ago

“The paper bags we ordered were slightly misshaped from delivery but overall speed of delivery and quality of product for the price was great! Also a helpful, clear description on the website.”

Posted 6 years ago

Hi Olivia, I am so sorry about the misshaped bags, I am concerned they were crushed in transit but thank you for bringing it to our attention. On the other hand, I am so glad you're happy with the quality, timing and website. Hope to hear from you again soon. Best regards, Kati

Posted 6 years ago

“Boxes are fairly good quality, although some dented. Way too much plastic is used to package the boxes (plastic bags, bubble wrap).”

Posted 6 years ago

Hi Deepa, Thank you for your review. We just need to make sure there will be no damage in transit to the boxes as it's very important to us everything arrives as it left us. Hope to hear from you again soon. Best regards, Kati

Posted 6 years ago

“I have only used APL twice, sales team have been helpful and delivery has been quick. So far I am satisfied with the service”

Posted 6 years ago

Thank you for your review. Glad you're happy with everything. Hope to hear from you again soon. Best regards, Kati

Posted 6 years ago

“Easy to use website, good value prices and efficient quick delivery.”

Posted 6 years ago

Hi Sarah, thank you for your review. Hope to hear from you again soon. Best regards, Kati

Posted 6 years ago

“quick and exactly what i needed”

Posted 6 years ago

“Prompt response to my on line order, and easy to use web site”

Posted 7 years ago

Thank you for your review, so glad you're happy with the website. Kind regards, Kati

Posted 6 years ago

“Quick delivery”

Posted 7 years ago

We aim to please!

Posted 7 years ago

“All fine. But you did send me two parcels of boxes rather than the one I ordered. So it meant having to email to get the extra ones collected. But then you did let me keep one extra box so I was happy - because I needed 21 boxes and could only order in 10s.”

Posted 7 years ago

Hi Susan, I'm glad it all worked out in the end. Sorry for the mistake. Have a lovely weekend. Kind regards, Kati

Posted 7 years ago

“Shirley Miles's wonderfully positive attitude to everything we presented her with. An absolute ray of sunshine!”

Posted 7 years ago

Hi, Thank you so much for your delightful review! She's over the moon with your comments. Have a lovely day. Kati

Posted 7 years ago

Hi, Thank you so much for your delightful review! She's over the moon with your comments. Have a lovely day. Kati

Posted 7 years ago

“Products are fine - website easy to use; but you'll never get 5 * from me if you insist on charging (excessively) for overnight delivery with no option to wait 3-5 days and not pay high courier charges. I cant see why you wouldn't give that option - unless you are making small, stealthy profits from overcharging for overnight delivery BTW the delivery service is, of course, fine”

Posted 7 years ago

I'm glad you like the website. We find most of our customers request next working day service for their business, so we use this because it's a suitable option, especially as they have deadlines but we do encourage people to collect items from our warehouse to save on shipping costs if they can. The great thing about our courier service also is that all orders are trackable and they send texts within the hour to advise on timing. Have a lovely day and hope to hear from you again soon. Kati

Posted 7 years ago

“As ever excellent customer service, delivery and price. I didn't give Very Good this time because I was a little frustrated by the order basket on your website which didn't seem to save what was in it if I hadn't been able to complete my order there and then, even though I was logged in at the time under my user ID.”

Posted 7 years ago

Thank you for your nice comment on our customer service. However, I am sorry you had issues with the website basket, I have passed this on to our IT Dept to resolve the problem so shouldn't happen again. Hopefully we will hear from you again soon. Have a lovely rest of the day! Kati

Posted 7 years ago

“Website very easy to navigate and very fast delivery. My only point would be the product looked darker online than in person when received. Thought it would be more of the standard burlap colour.”

Posted 7 years ago

Hi Kelly, Thanks for your very positive comments :) I'm so sorry the colour wasn't exactly what you were expecting, I will definitely check the remaining stock and speak to our supplier to make sure that we are meeting our customers expectations. We've not had any previous feedback about these bags so I will look into this now. I hope you have a lovely weekend. Charlotte

Posted 7 years ago

“Very prompt delivery of stock items - couldn't ask for more. However the service with bespoke printing of boxes leaves a lot to be desired. In particular, dealing with this service is very frustrating - the person I deal with doesn't seem to 'have their eye on the ball'.”

Posted 7 years ago

Good Morning Andrew Thanks for your review. I'm pleased to hear that the stock items you ordered arrived on time. I'm sorry you felt there was some confusion with your order of printed boxes. You placed a pre-order before Christmas and we processed the order for you with the agreement that we would print them upon their arrival and after receipt of payment. We received payment last week and thereafter were able to produce the printing plate for your boxes and we put together a visual proof for you, which was approved. I have checked the corresponding emails and have discussed the matter with our team member who you spoke to. I apologise if you felt there was some confusion, however, we were not aware of this, if we were we would have completely reassured you that everything is under control. Please contact us if you require any further help. Best Wishes Charlotte

Posted 7 years ago

“You sent me a link as soon as the bags despatched as promised and they have arrived thank you.”

Posted 7 years ago

Hi Ian Thank you so much for your very kind review. I hope you have a lovely week. Charlotte

Posted 7 years ago

“Simon is always on hand to offer an excellent service and iron out any problems that may occur”

Posted 7 years ago

Hi Imren Thanks so much for your review, I've shared your comments with the team and of course Simon. :) Have a great week! Charlotte

Posted 7 years ago

“Very helpful! Made my life a lot easier as i didn't really know what to get. And more to the point very happy with the results????”

Posted 7 years ago

Hi Anne Thanks so much for your review, I'll pass your comments onto Simon who helped you on the phone :) Have a fab week! CHarlotte

Posted 7 years ago

“Very helpful! Made my life a lot easier as i didn't really know what to get. And more to the point very happy with the results????”

Posted 7 years ago

Hi Anne Thanks so much for your review, I'll pass your comments onto Simon who helped you on the phone :) Have a fab week! CHarlotte

Posted 7 years ago

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APL Packaging Ltd is rated 4.8 based on 2,065 reviews