Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,802 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,802 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. The backpack came in the wrong color. I ordered this is olive, not stone. I need to have the olive shipped ASAP. Can someone please assist?”

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Posted 4 years ago

“Ordered 2 items 1 of which wasnt available was sent a refund )without the offer of an alternative) which took a week to go back into my account”

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Posted 4 years ago

“I ordered a size u.s. 9 and that's a u.k 8 but you sent me a u.k. 6.5 no good to I need a size 8 u.k.”

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Posted 4 years ago

Hi, Thank you for your review. Please can I ask you to check this as the order placed with ourselves was for clothing and not any shoes? Please feel free to email us on enquiries@aphrodite1994.co.uk if you need any assistance. Kind Regards

Posted 4 years ago

“Great product but a 140 pound top left on a doorstep isn't on at all, anyone could have stole it or top could've been damaged due to weather”

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Posted 4 years ago

“The t-Shirt was not clearly marked as ‘Underwear’ I would not have purchased knowing that the t-shirt (as description) was a base layer top. Delivery and packaging no problem.”

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Posted 4 years ago

“Service was great well packed just the boots were made in Vietnam and not in usa and looked cheap for the money not sure im gonna get alot of miles out of these compared to the ones i had before which were made in the usa”

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Posted 4 years ago

“Aphrodite has never provide the tracking number even I have sent requests two times by email. I have to place an overseas phone call to get the ìnormation.”

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Posted 4 years ago

“Hello!!! Delivery is not a week later. Order number 100144137 Thank you!”

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Posted 5 years ago

Hi Vladislav, thank you for your review. It is stated on our delivery page that delivery to Russia takes approx. 7-10 working days. If you are experiencing any issues with your order, please email us direct and we will be happy to help. Kind Regards - Aphrodite

Posted 5 years ago

“Placed an order 12:30pm for next day delivery to get an email from DPD stating two days. Called Aphrodite to ask why and they said because they have been busy they didn't book the delivery in time.”

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Posted 5 years ago

Thankyou for your feedback. I have looked into your order and can see that the order was slightly delayed due to additional security checks being carried out, this is something we have no control over and is stipulated on our website on our delivery page. https://www.aphrodite1994.com/delivery. Please accept my apologies for any inconvenience caused. Kind Regards, Aphrodite Clothing

Posted 5 years ago

“The product was too small which isn't Aphrodite1994's fault. It arrived promptly and was God quality. But having to pay £11 to return the product made the whole transaction very annoying.”

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Posted 5 years ago

“Didn’t get an e mail to say ready for collection or order processed”

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Posted 5 years ago

“Awesome deals good selection, however let down with their postage fees, Had to pay for delivery and also returns in this day and age is well below par, Massive deterrent for those buying online”

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Posted 5 years ago

“Well I sent something back a week ago and haven’t heard anything”

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Posted 5 years ago

Hi Paul, due to the busy sale period we have a slight backlog of returns that we are currently working through. Please accept our apologies for the delay. Thank you, Aphrodite Clothing.

Posted 5 years ago

“my item did not fit”

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Posted 5 years ago

“I got an email, to say when my parcel would be delivered. Then got another to say that the parcel had not been dispatched and that the item was lost. When the parcel arrived, the t-shirt has yellow line marks on the front and back? I rang the Sunderland store and she said for me to bring the t-shirt in so the manager could have a look... I haven't really got time to go into Sunderland City center...? I have tried to wipe the marks off just to see if it had just been brushed against something light... The marks haven't been able to come off it must be a stain.”

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Posted 5 years ago

“Would actually help if you had measurements for your items for sale”

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Posted 6 years ago

“Jacket is great but the plastic security tag was left attached to within the pocket!!”

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Posted 6 years ago

“Hi......you have sent me the wrong item, which is disappointing. I ordered the intense yellow adidas t-shirt with the white raglan sleeves, you have sent me the standard yellow adidas t-shirt, I will be returning it for an exchange.”

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Posted 6 years ago

Hi David, I'm sorry that you have received an incorrect item from us, if could you please send an email direct to enquiries@aphrodite1994.co.uk and include an image of the incorrect item so we can look into this for you. Thank you, Aphrodite Clothing.

Posted 6 years ago

“I received the coat but unfortunately the security tag had not been removed meaning I had to to return it. This caused me a lot of inconvenience. My son couldn't take the coat on holiday and I had to wait in for the delivery driver to pick up and return. Messed my week up. Not good.”

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Posted 6 years ago

“I ordered 2 pairs of trainers on 10th Aug 2017. One pair were a red and gold leather Adidas Gazelle (sku 12711SP516143) on pre-order, scheduled for delivery some time in September. When i ordered these trainers the photos on the page showed an ALL red pair of trainers, red leather trainer with RED leather Adidas stripes. When you notified me by email of shipment, around September 17th, I had another look at the page of these trainers. To my surprise the photos of the product had changed !! The photos showed a red leather trainer with WHITE stripes. This is not what I ordered on 10th August. When i received my trainers they were indeed red and white .... not what I ordered !! Why would a website change the product images after people have ordered them ? If you made a mistake with the product images then have the courtesy to acknowledge that and inform the customers. Offer a refund and maybe a money off voucher to encourage them to do business with you again. Something I doubt I will do again !! My trainers finally arrived yesterday, 4th October. I know I live in Sydney Australia but this delivery took way too long. All the other UK websites (END, Hanon, Farfetch, Zalando, Consortium) where I buy trainers deliver a lot quicker than this. Thoroughly disappointed with your service.”

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Posted 6 years ago

Hi Daniel, Please accept my apologies for the error with your order. The pre-order styles do occasionally change as the original images we receive are samples, however, if this is the case we contact all customers to advise them of any differences and send images of the new style. I am unsure why this has not happened in your case and I will certainly look further into this and feed it back to our staff. Looking at the shipping method the Royal Mail option was selected at the time of order which takes between 7-25 working days, the order was delivered within the specified time frame for this service. We will contact you directly via email regarding the issue with the trainers and we sincerely apologise again for the oversight. Thank You Aphrodite Clothing

Posted 6 years ago

Aphrodite is rated 4.8 based on 7,802 reviews