Aperture IVA Reviews

4.91 Rating 467 Reviews
99% of reviewers recommend Aperture IVA

About Aperture IVA: At Aperture IVA, it is our main goal to get you on the path to debt recovery and a brighter future!

We believe that everyone has the right to a brighter future and should be able to trust that they are receiving advice that is truly personal to their circumstances and offers the best solution for them and their families.

It is our promise to you that as an Aperture client, you will always receive support throughout your entire IVA journey. We will always do everything in our power to help you recover from your debt.

We take great pride in being able to work to a set of values that our clients have helped shape and build and these values make up the core of our service and our people. At Aperture, we love that our values are built around our relationship with you and we think that you will really be able to feel these values at work when you speak to our teams!

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Email, Telephone
"Very poor communication. Phone calls constantly being cut off. Only seem to care if chasing PPi claims and they keep asking for the same paperwork They ignore my annual review and have been waiting 6 weeks for feedback!! Then informed my review finshes 2018 not 2017 as originally agreed?? Really poor customer service with automated phone calls being cancelled mid way?? Seems to be getting worse by the year Please avoid"
15 Helpful Report
"Our IVA was 'sold' to aperture, we did not deal with them by choice. The left hand doesn't know what the right hand is doing. They can't answer queries, they don't return calls or respond to paperwork. They either don't send what they say they are going to, then wast numerous phone calls 'chasing' said paperwork. And if by chance you do get it and follow up with a query - they often lose paperwork and the cycle starts again. Today receive ppi claim letter saying they are unable to progress the IVA as they don't hold an exact breakdown of the compensation. They've dealt direct with her companies and sent us cheques for the intetest- so clearly DO know what is what. Don't touch them. They are incompetent idiots:-("
16 Helpful Report
"Horrendous company wouldn't recommend them to anyone don't return your calls or answer queries still tied in to an IVA which should have ended July 2016 even though I completed all paperwork and notified them I was being made redundant in August. The stress has had an adverse effect on my life"
11 Helpful Report
"We are in what we thought was our final year which should have ended on the 27th of November 2016 l got in touch with aperture in April 2016 the lady was lovely and explained what then happened with getting what we owed on our mortgage and the value of the house at this time we was told they always take the lower rate of valuation which like l have just stated April 2016. Aperture then in May required this information which we gave we should have known the out come of this in July but nothing so l rand again l spoke to someone told them the information they needed and they said it should finished on the said date, so you can image our relief as we thought thank god we have done it and don't get me wrong this as not been easy we have done without everything to make sure this payment as always been made. In on the 5 of September they decide to tell us we have to remortgage as they now take the average estimate but from April to September no one contacted us to inform us of this change disappointed doesn't even cover it big let down if they would hav said 8 after the date we would have accepted it and not feel like we do but it took them till September to get back to us so really they are in breach Disappointed l would Like to know when you changed the ruling"
10 Helpful Report
Aperture IVA is rated 4.91 based on 467 reviews