Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.39

1.4 Rating 1,544 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Delivery received on time, good communication.”

Helpful Report

Hello, Thank you so much for taking the time to leave us a review! Jamie Customer.relations@apc-overnight.com

“6 days after the supposed delivery my parcel has still not been delivered. My post code is LL35 0LF.”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“6 out of 10 deliveries not arrived. Pay extra for Saturday delivery and rarely arrives ,spend your time chasing down your parcel. Nightmare. Not ordering from the companies that use them anymore.”

Helpful Report

Good afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“de zaaster compeni dot yius dis at all for yo got di is not raybel only late delveiy jo opsen if jo wont not get jo pasel til 5 week later mebi de jo yuzing apc overnight”

Helpful Report

“Ordered some decent quality wine. Paid £7.99 for express delivery, and still waiting 5 days later for the delivery. Initially after I chased the supplier APC said they had broken some of the bottles, and then changed their story to say they had delivered a portion of the order. Following an email exchange with the supplier, APC have now said the bottles were broken at the depot, and are still sat there.”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear that your item was damaged, Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“Jesus kristus alialiuja, what a waste of time,4 times 'out for delivery ’ never arrived, this was materials for work, could not do the work £ 600 out of my pocket, noice!”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“Completely incompetent. Arranged redelivery twice but both days the parcel wasn't even loaded onto the van yet this was not communicated either time. Asked if we could pick the parcel up from the depot and was told yes from 8-12 on a Saturday but phone ahead first. Nobody answered the phone in any depot and there was nobody at the depot. Suspicious that the parcel has been stolen at this point.”

Helpful Report

“Have now received the FOURTH email notification that my parcel is out for delivery today. That's the fourth day the parcel is due to be delivered on an overnight delivery slot. Worse than Hermes/Evri...”

Helpful Report

“I want to rate this company 0/5 stars. Worst delivery company ever, do not order from here. My order was supposed to ARRIVE on the 17th of December. Every-time I check the order status the shipping gets delayed and it now says that it will SHIP on the 29th of December. They respond to emails as if they cannot comprehend the point of a clearly written message. I am unsure how this company is still in business.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Terrible experience and terrible customer service. My parcels were meant to be delivered on the 20th, I have been chasing every day to only hear ‘apologies, we will deliver tomorrow’ - yet no actual delivery took place. The parcels were meant for Christmas, I think it is safe to say at this point that it is not happening. The phone is not being picked up, emails are either not responded or give some generic brush off. Worst ever experience with a delivery company I must say. Avoid!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY!! Having waited in all morning I rang APC and they said delivery is running late but will be delivered between 4.30 and 6pm. After 6pm I rang again to be told that my parcel is in Bradford, I live in North London! My parcel contained food, which would mean 2 days unfrigurated so would be unedible.”

Helpful Report

“Terrible customer service and late for delivery as well. Called the customer service and try to seek for assistance. The person refused to listen to us about the situation. And continued with his own version. Terrible experience. And you’ve got no way to complaint about his attitude.”

Helpful Report

“That is the problem they have no idea where my parcel is and no way of tracking it Customer sevice no joy just told to contact the supplier. Even they rang customer service and still no one knows where the parcel is..”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Definitely not an overnight delivery company. Said it was going to be delivered on days earlier this week but nothing on those days. Now saying it hasn’t even been dispatched. Was supposed it arrive 4 days ago.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“late again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I have received parcel from this APC. I missed first time because did not know i parcel coming next day. So i called APC in glasgow. Re-dilever to my home. I waitted all day for dilevery no parcel comes. I phoned apc dlivery in glasgow. A guy on the phone sound like angry when i was asking where was my parcel and why it did not dileverto me. I had to go get my parcel over there depo. Pick it up. Im not going to use this company any time in the future. I recomend any one who read this dont use this APC DILIEVERY COMPANY”

Helpful Report

“ZERO review. Despite taking a day off to take the parcel, not only did they turn up, they barely approached the drive way, took a pic and then text to say we came, you were not home. I had it ALL saved on Ring. I rearranged delivery, waited at door, only to then realise it was left at .y door without anyone knocking or ringing. Appalling service. I will take this further.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was left on the doorstep. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Do not use if you want your parcels delivered on time, or you want happy customers.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My local APC DON’t deserve even one star, they must be short of drivers. But, I’ve had bad delivery twice now from this company since November. Cwmbran depot. South Wales. They Don’t answer phone but neither does your National line 0800…… Tried to track a parcel of meat which is perishable after 48 hours. If I hadn’t tried to find the parcel physically by going out and looking for the drop down pin they had put on firstly at the location which was an industrial estate about 1 mile from me and then eventually retrieving it from the depot which the driver had taken it back to. I was there at 3.15 pm the driver had gone home. The boy there said he couldn’t find me??? WELL I found them. I live in Pontypool this was Cwmbran only a flew miles away. They didn’t even let me know this had happened. Because this has happened before only a few weeks ago with a delivery from another farm I was on the alert. So I found them myself. I contacted the farm and they are going to lodge a formal complaint. I’m also going to report this on TRUST PILOT. ONCE bitten and all that…… Perhaps they need more drivers but a bad job is a bad job. Was told it wasn’t their normal driver, but twice in a month is unacceptable. DPD are much better. My communication with the depot was nil. THEY DO NOT ANSWER THIER PHONE. IT STARTS TO RING THEN GOES INTO AN ENGAGED TONE. SI DOES THE NATIONAL NUMBER. HAD TO PHYSICALLY DRIVE TOGET MY PARCEL.”

Helpful Report

“Tracking system not working. Delivered 1 parcel out of 3 then said delivery is coming tomorrow. Not an overnight delivery company. Not sure I will use the wine company who use this delivery service, wasted nearly a whole day waiting.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,544 reviews