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Apc Overnight Reviews

1.4 Rating 1,544 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give no stars if I could. Delivery didn't arrive on the due date and tracking not working. Still not delivered the following day. Called and told "yeah, the driver didn't put it into today's either because no room." If it's already been missed should have been one of the first loaded, no? More importantly, it was a fresh food product hence the need for OVERNIGHT DELIVERY. Product now ruined and customer service far too blase.”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The most terrible carrier in UK. This is not the first time we have not received a package from them. The customer is not satisfied because he does not receive the shipment, the seller earns because he must refund. How does such a delivery still exist?”

Hello Alex, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Adam from TS6 postcode on the customer service phone amazing man, he has been dealing with my delivery for past 5 days he always dealt with matter professional friendly helpful and gets to the point, thankyou Adam you will go very far”

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Unreliable service despite a text and tracking showing different delivery times and nothing arrived and nobody came to the door. Do not use APC!”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling delivery Company. They failed to deliver my "next day delivery parcel" on two consecutive days. Their excuse on both days was that from 3pm their drivers stop delivering & start collections.”

Hello John, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Paid for next day delivery. Driver said we weren’t in when there was 3 of us here!! Complained. Customer Service did ring back and said they would see what they could do. That was Friday and nothing since even though I sent them a complaint again yesterday. Glad to hear the company I used are now going to send the parcel with DPD. Would never use APC”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a future delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got a delivery today, parcel had fragile tape all over it, and what did the delivery driver do he dropped it over my 6 feet gate in the rain also, Goods damaged inside 😡😡”

Good Afternoon Charaine, We are truly sorry to hear how this delivery was made by our driver. It is disheartening to learn that your goods were damaged as a result of this delivery. We understand your frustration and want to assure you that this is not the level of service we aim to deliver. Regards, Natasha. Customer.relations@apc-overnight.com

“I wont purchase from any company that uses APC for deliveries. Absolute worst service I've ever experienced after wasting two seperate days waiting for a delivery that never happens (even after confirmation emails).”

Good Afternoon, We sincerely apologize for the delays you have faced with this order, we understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. Regards, Natasha. Customer.relations@apc-overnight.com

“I ordered a small freezer from cookology on 14th Februrary for next day delivery.. I took a day off work but it didnt arrive, I was told by your head office it couldnt fit on the van.. I waited in again all the next day.. 16th It did not arrive.. I had a call from your head office to tell me it would definately arrive today 17th before mid day.. the depot had given there word because I had already been let down twice. Once again I have been let down. I have just rung the depot..to be told it couldnt fit on the van.. third day running.. and the could try for monday. I an completely disgusted by your company.. excellence.. I dont think so.. this is a rubbish company.. that cannot be trusted.”

Good Afternoon Kathy, We sincerely apologize for the inconvenience and frustration caused by the delays in delivering your small freezer. We understand how frustrating it can be to take time off work and wait for a delivery that doesn't arrive as promised. Please accept our deepest apologies for failing to meet your expectations. We are truly sorry for the multiple let downs you have experienced with our service. This is certainly not the level of service we strive to provide, and we understand your disappointment. We really do appreciate your patience, & hope to have the opportunity to serve you better in the future. Regards, Natasha. Customer.relations@apc-overnight.com

“Worst delivery company ive ever had the misfortune of dealing with. A package should have been delivered 2 days ago…..and it was but not only to the wrong street but a totally different town! Even though the delivery photo clearly showed my address on the parcel. Chase up phone calls have proved essentially fruitless and i am still waiting for the delivery which apparently has been retrieved from the wrong address! Watch this space!”

Good Afternoon Thank you for taking the time to provide us with your feedback regarding your recent experience with us. We completely understand your frustration with the situation caused by the mis delivery of your package. We apologize for the inconvenience and the lack of progress made through our phone calls thus far. If you could please contact us directly using the email below, should you still require further assistance at this time. Kindest Regards, Natasha. Customer.relations@apc-overnight.com

“Terrible service....I have medical supplies delivered by APC and for the last 12 months I've had nothing but delays and problems with them delivering stock to me. I reckon the people giving the good reviews are by the APC workers themselves”

Good Afternoon We sincerely appreciate your honest review and apologize for the delays and problems you have encountered with our delivery service for your medical supplies over the past 12 months. At Apc Overnight, we strive to provide reliable and efficient delivery services to all our customers, and it is disappointing to hear that we have not met your expectations. We assure you that we take your feedback seriously and will thoroughly investigate the issues you have faced. Again, we sincerely apologize for any inconvenience caused, and we thank you for bringing these issues to our attention. Regards, Natasha. Customer.relations@apc-overnight.com

“PLEASE businesses or public do not use this useless courier. they delivered my wine gift for a present to the wrong address wrong town. will be week past birthday by time I get it back. HOPELESS PLEASE VINTAGE ROOTS CHANGE YOUR COURIER!!!!”

Good Afternoon Thank you for taking the time to share your feedback about your experience with Apc Overnight. We sincerely apologize for the inconvenience caused by the mis delivery of your wine gift. We understand how frustrating it must be to have it delivered to the wrong address and town, resulting in a delayed arrival. This is certainly not the level of service we strive to provide, and we understand your disappointment. Regards, Natasha. Customer.relations@apc-overnight.com

“Was suppose to receive a package today ready for Valentine’s Day tomorrow. It hasn’t arrived but has been at the local depot since 5:40 this morning which is roughly a mile or so down the road”

Good Afternoon Thank you very much for taking the time to share your feedback regarding your recent experience with Apc Overnight. We sincerely appreciate your valuable input, and we apologize for any inconvenience caused by the delay in receiving your package. We understand how important it is to have your package delivered on time, especially with Valentine's Day right around the corner. We regret that your package has been at the local depot since early this morning, We apologize for not meeting your expectations in this instance. Regards, Natasha. Customer.relations@apc-overnight.com

“If you are a company owner do not use apc They will ruin your reputation. Every time we send something to the Gloucestershire area for 24 hour delivery It took weeks to arrive.”

Good Afternoon We are so sorry to hear of your disappointment, Please accept our apologies for any upset caused regarding your experience in this area. If we can assist in any way to prevent this happening moving forward please contact us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“Awful website wouldn’t recommend this courier.”

Good Afternoon We are so sorry to hear of your disappointment, Please accept our apologies. Regards, Natasha. Customer.relations@apc-overnight.com

“terrible delivery company. Twice I have had parcels sent to me on 24 hour delivery. The first parcel took 2 weeks the second parcel I'm still waiting for 4 days late Always the same old excuse " We use agency drivers and they haven't turned up" or The driver had to go home for a family emergency. The latter one has been used twice for 2 different parcels. the poor guy must have a lot of family emergencies.”

Good Morning, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“NEVER USING AGAIN Parcel did not arrive, re-arranged delivery. same thing again, and again. will not be using anyone that uses APC again”

Good Afternoon We are so sorry to hear of your disappointment, if you ever need any assistance, please contact us straight away and we will help as best we can to resolve the issue at hand. Regards, Natasha. Customer.relations@apc-overnight.com

“Customers service promptly got back to me good communication fast delivery.”

Hello, Thank you so much for taking the time to leave us a review! Jamie Customer.relations@apc-overnight.com

“Excellent customer service, driver was very polite and understanding of the situation and couldn't of asked for a better service. Would recommend them to anyone as was great company.”

Hello, Thank you so much for taking the time to leave us a review! Jamie Customer.relations@apc-overnight.com

“APC website is very unfriendly to use and you tend to go round in circles trying to negotiate it. As I wasn't going to be in, I eventually managed to find the correct bit of the website to leave instructions on my safe place, which was behind a door beside my garage. I found the package dumped behind a shrub by my front door, which is about 10 feet from the pavement, which is quite clearly NOT safe. No card through the door, so if it had been stolen, I wouldn't even know that it had been delivered.”

Good Afternoon, I am really sorry to hear that the driver left your parcel in an unsafe place and that you experienced issues with our website. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

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Apc Overnight is rated 1.4 based on 1,544 reviews