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ANYVAN Reviews

3.3 Rating 2,192 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

3.3

Based on 2,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't seem to vet their drivers. Mine showed up hours late, at the end of the day, in a hired van and were obviously dodgy. From now on I'll always use Shiply because you can see individual ratings and have direct contact with the delivery firm. Anyvan were completely uninterested when I contacted them to complain.”

Posted 1 year ago

“Just avoid them. No refund even when no services offered. I wish I had read the reviews earlier.”

Posted 1 year ago

“Horrible experience. Do not rely on this company. Cancelled our move the afternoon of our moving day. Showed no remorse and offered no alternate solutions. Our move was booked months in advance but when the driver was late, I contacted him with photos of our things, to which he replied he would actually be hours later than the scheduled time. He asked would we prefer to have an alternate driver come in his place so that they could arrive on time, to which we replied that we would. Navaratnam told us that he would arrange this with Anyvan and we would hear from them shortly. We heard nothing. After waiting on hold for an extended period of time, we were told our driver had taken himself off the job and there would be no drivers coming in his place, but that this was ok because they could send a driver the following week. We were moving from Wales to England with international flights arranged the following day. It was not ok. Abdul, the customer service representative, proposed no solutions, until I insisted that he call the original mover and reassign him the job. Twice, Abdul said that he had been in contact with the driver who clarified that his pick-up time would now be later than the previous estimate. I told Abdul that we would manage the lateness of the pick-up, we just needed the items moved the day we had agreed upon. Despite Navaratnam having confirmed that he was available to do the move, Abdul did not arrange this to take place, breaching their contract, causing us significant stress and forcing us to bear excessive additional costs in finding an emergency moving company to come immediately. The only apology that we received was at the end of our last phone call, where we were told 'We are sorry that we have not been able to provide what you had expected from us'. Having contacted the complaints department, asking only for compensation in the difference of payment we had to make to the emergency company, we were quoted their contract saying that if their drivers are unable to perform their service they would contact us. (Which they did not do). It was also abundantly clear that the driver was able to do the delivery, he simply chose not to. Other experiences included: - Being cut-off mid sentence by being put on hold when Abdul disagreed with what I was saying - Not having our pick-up time confirmed until late in the evening the night before. Despite several phone calls promising this confirmation at an earlier time. - Needing to call and wait on the customer service line repeatedly when people promised to call back within a defined amount of time and did not.”

Posted 1 year ago

“Do not use this company, DO NOT My booking 26th Jan , The van running late to pick up, for saving the workers time I moved all the things from 3rd floors to ground( which was I paid for ) and waiting for picking up. which is furious to find that , The online website made mistakes of my booking leave the driver no space for my items to fit at all, I book 2weeks in advance, they have to cancel it in front of me. The customer service make it feels like doing me a favour to rebook the time for me, since they mess up the case, I requested direct van in a different day, and the customer service basically can’t give me a guarantee time and also it is not possible to have a direct van, they already mess up the booking, now even messed up the solutions. Basically take it or leave it. Completely ignored my request I have to carry all the items back to 3rd floor (no lifts), my drop off location has to be rescheduled and I have to apologise for the reschedule, which is not even my fault. The rebooking date (30th) in the morning I requested (on 26th) my items to be delivered by 2pm, but the day I only find out they playing a trick that only “pick up by 2pm” which is not what I we agreed on the phone. my drop off location closed every early , and I contacted Anyvan customer service Now that’s the disaster case getting worse, the client advisor called me like she own the company with an extremely rude attitude not caring my questions but only shout at me that take it or leave it . I am purchasing the service not just a van and I didn’t expect that treat client like this horrible attitude and I had to ask for refund which anyvan refused I didn’t receive any service and even experienced a disaster service , now they are not even give back my money I have to report this serious case for their multiple crazy ways horrible treat the client , and dealing with the first mistakes like they are the only company in the world and stealing money from both way, I used Anyvan few times before didn’t expect this company is getting worse and worse. talked with the driver last time I also find out they are being treated badly, the customer service represented and reflecting the whole company, Do not use this company, do not recommend, imagine if they damage your items. They will become your nightmare Just look their reply , they are not sorry and there is no solution for their mistakes, and they will still take your money without even service”

Posted 1 year ago

“I worker for any van and i can say they pay you s....t and rush you and if you come late they reduct your money . They treat you like a...t i suffert working for Tham no no mohre . I hope they crash Ian day please do not book whit Tham any.”

Posted 1 year ago

“This company totally ripped me off! getting stuff wrong on the inventory, not knowing the difference between a playhouse and a shed. telling me that the move will run smoothly as there is a 10% leeway on its then charging me £140 more for not many extra boxes. I provided proof about it being a shed as I forwarded them an email about it. despite paying £140 extra they still left the shed and plant pots because they had plants in them. PLANT POTS NORMALLY DO...funny that! also charged an added £144 because I rang up 5 days before for advice on what time slot I should have because the house im moving into will leave around 2 pm. I asked her which slot she recommends and she said 10-12. this as well as me making booking for 2 men and 3 turning up meant I was done by 11.15 and was then charged the wait time. The agent got this time wrong and I paid the price... I was told Anyvan cover the costs if its an agents error now they are backtracking. also I have had to gather phone call evidence and show them emails of me saying it is a shed not a playhouse, this whole experience has been really stressful and cost me £770 for a 26sqm tiny flats belongings to go 4 miles down the road! not to mention there is still a shed and plant pots at the old property. also the agent called me a liar so I asked for phone evidence. I now have that phone evidence and I can see that was said and confirm what I already knew, that its them who have given me false information and not done the inventory correctly in the first place....avoid any van, even the drivers told me they do this to so many customers!”

Posted 1 year ago

“DREADFUL! I had to use AnyVan as my removal co. cancelled 36 hours before house completion... AnyVan were available-that's the positive. Long story short: arrived with someone else's enormous sofa, so my stuff didn't fit in! I'd paid £1400+ (Double what my original company wanted) and then at 2.15pmish (hours after the sale had gone through and I was technically in breach of contract) I had to book another van from another company, costing me a further £750! The sofa was then delivered before my stuff and the lorry eventually arrived at my new home at 9.16pm!!! The additional drivers that I had paid extra for then helped AnyVan operators unload and all lorries left at 1am! Yes, throughout the day I kept AnyVan aware and they did NOTHING. Theo told me that the lorry was not allowed to carry other people's stuff and spoke to the driver-fat lot of good that did. He then said he'd see if he could get another vehicle to help and he'd get back to me in a couple of hours. Maybe. It's a removal company and everyone knows that moving house is stressful so why add to that stress AnyVan, by being incompetent in the moment? What choice did you leave me with when I was already in breach of contract and could have been sued by the new owner of my ex property! As I moved just before Christmas I wrote a complaint to AnyVan at the start of the new year-I just couldn't face it ruining my christmas. Outlined some damage that had occurred (I've found more since) but AnyVan took great delight in stating that they weren't responsible as it was outside the one week reporting period. After that, AnyVan did nothing for three weeks despite my reminding them. Then I was offered a paltry sum. Honestly, I was being patient but the figure was so insulting for what they put me through that now I'll review then anywhere I can! If you want to move one item, fine. For removals, forget it. They are SO expensive compared to other companies and their slogan could not be less true.”

Posted 1 year ago

“erview Reviews About AnyVan Reviews 120,818 • Excellent TrustScore 4.5 out of 5 4.6 VERIFIED COMPANY In the Delivery Company category an yvan.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.6 120,818 total 5-star 89% 4-star 5% 3-star”

Posted 1 year ago

“🚫SCAM AVOID🚫. website keeps disposal fee secret until van guy arrives that attempts to charge you £70 on the phone. it's a scam avoid”

Posted 1 year ago

“It's a scam, Stay clear of AnyVan. We paid them in full to collect some items from our restaurant and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back based on a 3 minute wait which they refused to do.”

Posted 1 year ago

“I encountered many problems with my move, an easy one bedroom move turned into a couple of days, lots of phone calls and stress. The initial move should had cost me £196 and I ended up paying £389. The biggest issue I had was been charged an additional £100 as the move was on the 2nd floor. I booked my move over the phone and the salesperson did not ask me what floor the move was on. After writing a formal complaint, the complaint team told me that I should know what information to give when booking and its not their problem. On the day, when I was charged the initial £100, the customer service lady said that the sales call would be looked into and if the salesperson did not ask what floor the move is on, I would be entitled to a refund. Mixed communication from various team members in the head office and far from a 'the customer is always right' kind of company. Anyvan promotes themselves as a cost-effective moving company although they will do anything to squeeze more money out of the customer and refunds are not permitted leaving the customer with no choice to pay the extra fees. I am at least pleased to say that the removal men did their job very well.”

Posted 1 year ago

“Absolutely Do not use this company!! They took my money and then did the most awful job and offered no refund whatsoever I paid over £800 to have a kitchen transported on a specific date They took the money and then didn't turn up on the time they had agreed to- then they didn't deliver it in the day they said they would...... 😳 This cost me a lot of money becise it was time crucial On top of that the drivers caused such a scene at the pickup point that the shop phoned me saying they were about to call the police to have the drivers removed because they were being aggressive and shouting..!!! Then when they finally arrived on the next day from which I had paid them for they said they would arrive at 3pm and ended up arriving at 6pm- I feel it wasn't really the drivers fault but anyvans organisational skills that caused all the drama- A horrible experience and I wish I had not bothered”

Posted 1 year ago

“If I could leave zero stars, I would! Stay well clear of this company. We paid them in full to collect some furniture from our shop and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back! The customer service is atrocious and very unhelpful. I HIGHLY recommend you stay away from this company! Any van have already escalated my case and I have spoken to manager before writing this review. They concluded to I wasn’t eligible for a refund because the driver already paid for petrol to come to the collection point!”

Posted 1 year ago

“After being bombarded with sales call, we decided to go with AnyVan to move the contents of a large 4 bedroom house. On the day 1 transit and 2 Luton vans turned up. No protective equipment but 3 dust sheets. We could see from the start that they couldn’t fit everything in. The only way to contact AnyVan was through on-line chat, which had a 35 minute wait. They were absolutely no help at all. A lot of items had to be left in the neighbours garage, including washing machine. TV’s had to go in the car as there was no protective equipment. I now have to hire a van and drive from Hampshire to Suffolk to collect our belongings.”

Posted 1 year ago

“DO NOT USE THIS COMPANY. THEY DAMAGE YOUR FURNITURE AND RUSH THE WORK. It looks good on website but it's all a ruse to capture you and then they deliver a low quality service. In our case, they scratched five pieces of real wood furniture that clearly needed to be handled with care. Although they offer insurance (extra) it has a £250 excess and is almost useless. When you complain they run through a series of vague get outs.”

Posted 1 year ago

“Our AnyVan experience was less than satisfactory owing to the vehicle breaking down on our driveway, drivers having no means of repairing or any breakdown cover to support. We were asked to jumpstart the van from our car. The drivers also asked to borrow two bricks to secure the truck on our sloped driveway, when they realised they were stuck they used a hammer to smash the bricks to pieces and left us to clean up the mess, with no broom due to them having all of our possessions. Prices look cheap to begin with but quickly hike up with add-ons and fees, we will always use a local professional outfit moving forwards as you get what you pay for.”

Posted 1 year ago

“Customer services operate like a call centre with call takers on commission The original quote is not inclusive even with the premium package . Count on paying at least £200 more on the day . The firm acts as a broker between client and man with van drivers . Ours was excellent but none are vetted . Avoid this firm and use a reputable firm for removals”

Posted 1 year ago

“Still no refund despite the company not collecting our goods. Been waiting for over 10 days and no contact since the initial reply saying, the driver could not park. Before you reply, please look at the pictures that the driver sent you and you can see that they are not of the loading bay as per the instructions. Also nobody contacted us in the allotted time to inform us that they could not park. We had to call you and you said you were unable to schedule for that day. We therefore called CitySprint who arrived within minutes and were able to load the items in the specified loading bay.”

Posted 1 year ago

“Worst company ever. Treating their driving partners horribly. Customer service is very bad. Deducting the money unfairly. Impossible to make profit working with AnyVan.”

Posted 1 year ago

“We were emailed to say that the delivery would be between 8-12. They had actually booked it in for 4-6pm so we waited all morning in vain. Even then they were 2 and half hours late, the piano didn't arrive at mine till after 9pm and it's 15 minutes drive from where they collected it. When I contacted Anyvan they refunded me £4 of the £254 cost”

Posted 1 year ago

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ANYVAN is rated 3.3 based on 2,192 reviews