Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,897 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,897 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous dress unfortunately elasticated waist feature didn't suit me so had to return which was an easy process. Would order from this company again hough”

Helpful Report

Posted 7 months ago

“Beautiful fabric and designs not seen elsewhere”

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Posted 7 months ago

“Bought as a gift due to losing the original. Very happy with new picnic blanket”

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Posted 7 months ago

“Your stuff is good but you need to stop putting adverts on to my phone, laptop and pc. They are extremely annoying. I won't purchase anything else from you until your adverts stop pestering me.”

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Posted 7 months ago

Hi Les, If you email us we are very happy to remove you from our mailing list, I have removed you now. Thanks.

Posted 7 months ago

“Love all my Anorak items. Great quality and speedy delivery.”

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Posted 7 months ago

“Lovely, well made dress. Delivered quickly. Thank you Anorak.”

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Posted 7 months ago

“My new anorak set of king size bedding arrived today, it’s the ladybird design. The cotton doesn’t feel as nice as other sets I have so I might return it incase it dies be soften up after the first wash. Fabric feels thinner compared to the other sets I have, the tiger, bee, sunflowers, hedgehogs and swallows which are much better quality especially for the price.”

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Posted 7 months ago

“I bought a jumper for my daughter, two sizes because we weren't sure. She was slow in returning the extra one because she has Long Covid. We were given a credit note, our fault so its ok. Unfortunately I haven't been able to find anything to spend it on but did order a top. I spent a total of £59.15. The top wasn't right but the returns portal says that my refund will be just £12.50. It appears they are cancelling my credit note and taking the money. I emailed five days ago asking for clarification and also asking if they would consider a full refund as I really haven't been able to spend it. I've heard nothing. They have no phone number. They are indeed scam artists, avoid!”

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Posted 7 months ago

Hi Anonymous, I believe Anorak resolved this for you and you got the outcome you desired. We always try to go above and beyond to resolve any issues brought to our attention. Thanks.

Posted 7 months ago

“Items received were great, larger than expected so returned both and exchanged one item for a smaller size. Sadly we are a fair few weeks down the line and the replacement has not arrived. I’ve raised it a few times but slow progress and holiday it was for us now long gone. Previous experience of bedding items received has been great quality and dresses the same. So sadly on this occasion the returns and exchange process has let them down.”

Helpful Report

Posted 7 months ago

“I bought a dress from Anorak and when it arrived it looked nothing like the picture. I’m sending it back for a refund, for which they charge £3. They also don’t refund the postage, which is illegal (‘If you paid for standard delivery when you bought something, the seller has to refund this if you return it’: from https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought). So I’ve now lost £7 from these scam artists. Avoid.”

Helpful Report

Posted 7 months ago

Hi, I can see you emailed Anorak over the weekend and this morning at 7am you have been issued a full refund for your postage. As stated in our returns policy we do charge a small returns fee of £3 to process any return. Many Thanks Anorak

Posted 7 months ago

“Items turned up quickly and are good quality”

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Posted 8 months ago

“Beautiful dress, fits well, love the colours.”

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Posted 8 months ago

“Great quality bed sheets, I've purchased the bee print set a few months ago and the colour hasn't been affected by washing at all, no fraying in the fabric appearing over time either unlike other sets I bought in the past from major retailers. I'm a happy customer.”

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Posted 8 months ago

“Anorak customer service were really helpful assisting me to create a return recently when I had trouble logging in.”

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Posted 8 months ago

“Simply gorgeous towels - speedy delivery and love to support this ethical company”

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Posted 8 months ago

“Order placed over a month ago. Was told it would be despatched nearly two weeks ago. I’ve sent several emails which are all ignored. Very poor service.”

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Posted 8 months ago

“I was introduced to your company by my daughter who heard of you through her instagram account. I’m impressed by your ethical values . I also love the blouse I bought from you . Great fit and beautiful material.”

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Posted 8 months ago

“love it😀😀”

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Posted 8 months ago

“I really like the products and it is my second order. Unfortunately, it’s been delivered not in 3-5 days but after a month. I was not expecting that delay as the first time, it was delivered very quickly.”

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Posted 8 months ago

“Lovely quality”

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Posted 8 months ago

Anorak is rated 4.7 based on 3,897 reviews