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Anorak Reviews

4.7 Rating 3,898 Reviews

94 %

of reviewers recommend Anorak

Company Reviews

Product Reviews

4.7

Based on 3,898 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered from anorak before but via joules and have always been pleased with my items, however this time I ordered directly from them and my dress didn’t fit so I sent it back, it’s been weeks and I’ve emailed several times and had NO response. This companies customer service is the poorest I’ve ever come across. No phone number either, only an email! I’m going to try Twitter but after reading others reviews over on trust pilot I’m not hopeful! I’m now £55 out of pocket. It’s such a shame this company can’t handle the customer service side of things as I will NEVER order from them again. Not a happy customer at all.”

Posted 2 years ago

“I would like to give less that 1 star. I am trying to make a return but their system doesn’t work and they don’t reply to messages on email, Facebook or Instagram”

Posted 2 years ago

“I love Anorak...they provide a very efficient delivery service. But are very poor on refunds. I returned an item over a month ago and am still awaiting a refund, which I have chased on many occassions but they do not reply to your messages.”

Posted 2 years ago

“I’d love to review my items but it is almost 3 weeks since I ordered and they have not arrived. It is also over 4 days since I emailed Anorak and I have not had a response. They’ve sent plenty of marketing emails and requests for reviews though”

Posted 2 years ago

“Very nice product but nothing more irritating than seeing the price drop massively just after purchasing. I won’t be purchasing again because it has left a bitter taste. Companies underestimate how irritating this discount behaviour feels to a customer. One (tech) company that does happens to be valued higher than any other. A real shame. Why can’t we just pay a fair price for a product without all the market trickery. At the end of the day I feel conned. First into getting three duvet covers for the price of two (only wanted two anyway) and secondly for paying £65 when they are only worth £45 pounds a few days later. A real shame because I would be perfectly happy otherwise. The rating reflects my feelings, not the product.”

Posted 2 years ago

“I ordered a bobble hat on 30th Dec, tracking still showing as waiting for parcel. I have emailed but not received a reply, I did however receive an email asking me to review my purchase! Bit difficult when I don't have it. I hate leaving bad reviews which is why I emailed first but having had no reply I didn't feel I had much choice!”

Posted 2 years ago

“Ordered the travel wallet on December 17th. Got the confirmation, but have yet to receive the product or even a notice of shipment. However, it was charged to my credit card on December 18th. I have notified their CS that they have two days to respond to my email of inquiry. After that, I will have my credit card company reverse the charge. Not pleased with this at all.”

Posted 2 years ago

Hello, Gosh - I think you may have the wrong brand?? Travels Wallets aren't a product that we stock but after a quick online search, I found a similar sounding brand Anorakco who do sell this product. Not us sadly!

Posted 2 years ago

“Bad quality dress. Buttons are already coming off and waist strap already got damaged, after 3 h of using the dress for the first time. So very disappointed, doubt I will be back again as your items aren't as good quality as you claim.”

Posted 2 years ago

“I would love to review the shirt, but I cannot as my order was canceled without notice. I received a tracking number for the original order, but when I linked to tracking information it was not available. I reached out to customer service to inquire about the issue and was told that they would look into it. A few days later I received an auto-generated email notifying me of a refund for the order. While I appreciate the refund, there was no follow-up communication from customer service to advise what happened. This order was meant to be a gift and has set me back. Really poor customer service experience.”

Posted 2 years ago

“Customer service is non existent. I am trying to return an item but nothing I try will recognize me or my order . Email is unanswered, there is no telephone number I have answered the questions below, but as far as communication is concerned there is none. Full Stop.”

Posted 2 years ago

We're sorry to hear about your disappointing shopping experience with Anorak. Please drop an email to info@anorakonline.co.uk with your order number where we can assist you further and extend our apologies. We do have a glitch in the systems when buying from outside platforms and will need to add further info to your account before a return can be made. Thank you for your patience, Team Anorak

Posted 2 years ago

“Returned item a week ago tracked all the way to there door and supposed to get a refund but have had no contact at all. just wanted to buy granddaughter a gift but cant seem to get any replies to emails or telephone calls”

Posted 3 years ago

Hi Christine, sorry to hear this. If you could drop us an email with your order number included to info@anorakonline.co.uk we can make sure this is looked into for you. Team Anorak

Posted 3 years ago

“Terrible customer service 3 emails and 1 pm has been sent regarding return of goods and no response.”

Posted 3 years ago

Hi, sorry to hear you were disappointed with our service. Hoping this has now been sorted for you. Please email info@anorakonline.co.uk if you still need help on this. Team Anorak

Posted 3 years ago

“I ordered three items online. They are all of good quality. We love anorak in general. I have however needed to return one of the items as it is the incorrect size. The website will not take returns unless you have had this officially agreed with them. Despite three emails I still have not had a response. I now have an item I cannot send back with no guarantee that I will be refunded which is against trading standards.”

Posted 3 years ago

Sorry to hear about your experience with us, I hope this was resolved for you, if not please drop us an email at info@anorakonline.co.uk and we can sort this out for you. Team Anorak

Posted 3 years ago

“Very disappointed not to receive my full order. No communication from Anorak despite 2 emails asking for some information. This is my first time buying from Anorak- will not be buying again and won’t be recommending to my friends.”

Posted 3 years ago

So sorry to hear about your experience with us, I hope this was resolved for you. Team Anorak

Posted 3 years ago

“Ordered an extra large pair of pjs size 14/16. They are tiny. Had to give them to my 10/12 daughter and they are not even a generous fit on her. Get your sizing right.”

Posted 3 years ago

Hi Philippa, thanks for your feedback, we have passed this on to our QC team. Just so you know, we have worked extensively over the past couple of months to get our sizing right.

Posted 3 years ago

“Was sent an email for delivery of something I never ordered. Emailed the company twice with no reply”

Posted 3 years ago

Hi Sarah. Sorry to hear about your experience with us, I hope this was resolved for you. Team Anorak

Posted 3 years ago

“I’d love to write a review, however i have not received my order ??”

Posted 3 years ago

We hope it came!

Posted 3 years ago

“Returning as colour incorrect on website. Appears bright yellow but actually dull mustard. Disingenuous as Anorak have obviously chosen to do this, colours can be be depicted very accurately nowadays. I’ll not be shopping here again.”

Posted 3 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality so thank you for your honest feedback. Team Anorak

Posted 3 years ago

“Poor quality for the price , have emailed with photos of the Issue over a week ago anc no response , I have also left a comment on Facebook with no acknowledgement. Very disappointed and won't purchase anything again . Terrible customer service .”

Posted 3 years ago

Sorry to hear about your experience shopping with us. Our QC team have worked hard over the past couple of months to improve the quality so thank you for your honest feedback. Team Anorak

Posted 3 years ago

“Item I purchased went into the summer sale only 24-36hours after I bought the product. I emailed to ask if anorak would refund the difference and had no reply so disappointed in after sales service rather then product.”

Posted 3 years ago

Hi Jess, sorry to hear about your disappointing shopping experience with us.

Posted 3 years ago

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Anorak is rated 4.7 based on 3,898 reviews