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Anorak Reviews

4.7 Rating 3,897 Reviews

94 %

of reviewers recommend Anorak

Company Reviews

Product Reviews

4.7

Based on 3,897 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 Bear Towels. The new Bear pattern is horrible and looks more like a cow than a Bear. I bought and still use your original Bear Towels on which the pattern is great and correct. Why on earth did you change the design. I am aBear aficionado with a house full of Bears of all kinds and 6 ft Bears in the garden. Huge disappointment. Towel quality OK”

Posted 3 years ago

Sorry to hear about your disappointment with our bear design - this has been passed on to our Design Team.

Posted 3 years ago

“Had to chase the order up as it was lost. Wouldn’t have arrived otherwise. However once chased they were extremely helpful”

Posted 3 years ago

Sorry to hear about your frustrations with our delivery, we have recently changed warehouses and courier companies so next time this shouldn't happen.

Posted 3 years ago

“Item ordered 3rd December. Royal Mail tracking code sent by text but isn't recognised and it is now 14th December. Cannot comment on quality as not received yet”

Posted 3 years ago

Sorry to hear this, hope it arrived!

Posted 3 years ago

“I've already sent you an email and heard nothing back from you - poor customer service? Your delivery company left us our Anorak package in an odd place - in the pouring rain. We didn't find it for 2 days and the packaging was ruined. Luckily it was a door mat and the rain didn't ruin it.”

Posted 3 years ago

Sorry to hear about your disappointing shopping experience with us. We appreciate your honest feedback and have spent a lot of time over the past couple of months to improve our customer service. Team Anorak

Posted 3 years ago

“Beautiful fabric and quality but unfortunately a different size to that stated on the website.”

Posted 3 years ago

Oh no, sorry to hear this! Hope we managed to resolve this for you.

Posted 3 years ago

“Hello, I shop off this site every year and absolutely love the products. However i have been left very disappointed that I am missing a towel set from my order and have been charged for it. I have wrote to your support desk twice and haven’t received a reply. I would appreciate if someone could get in contact with me ASAP to try and have this redelivered by Christmas. Thanks, Jennie”

Posted 3 years ago

Sorry to hear about your disappointing shopping experience with us. We appreciate your honest feedback and have spent a lot of time over the past couple of months to improve our customer service. Hope you received your towel? Team Anorak

Posted 3 years ago

“Paid extra for next day delivery but came late. Emails chasing order and asking for postage refund went unanswered. I like the product but maybe it is a bit overpriced for the quality. Overall I'm a bit non pluse.”

Posted 3 years ago

Sorry to hear about your disappointing shopping experience with us. We appreciate your honest feedback and have spent a lot of time over the past couple of months to improve our customer service. Hope we were able to resolve this for you. Team Anorak

Posted 3 years ago

“I'm only writing a review because Anorak solicited it. I couldn't find the size guide on the site, I emailed to enquire and telephoned the helpline but no one has been back in touch. I ordered a medium which were too large so I've sent them back to what I hope is the correct address and hope they will be exchanged for a small. A bit of communication is reassuring, there wasn't even anything in the package to help you with the return so I just wrote my request on the delivery slip. Fingers crossed that it works out and I get my pyjamas (which seem very nice) before christmas.”

Posted 3 years ago

Sorry to hear about your disappointing shopping experience with us. We appreciate your honest feedback and have spent a lot of time over the past couple of months to improve our customer service as well as our sizing issues. Team Anorak

Posted 3 years ago

“I love the designs but I still haven’t received my order. I would say from order to dispatch is way too long. It’s been over 2 weeks now and it’s still not been sent.”

Posted 3 years ago

Oh no! So sorry to hear this. Hope we were able to resolve this for you!

Posted 3 years ago

“Happy with product. Was offered free delivery but after I had paid the delivery was added on. Disappointed!!”

Posted 3 years ago

Oh my goodness, sorry to hear this. Hope we were able to resolve this for you. Team Anorak

Posted 3 years ago

“Delivery prompt, no complaints. Ordered the blue bee towels and bath mat. In reality the colour is much duller and there is no bright white on the towel. The blue is a dusky grey/blue. Not a true likeness to the photo. Have sent back.”

Posted 3 years ago

Sorry to hear this. We are working on photographing our homeware products in natural lighting to avoid this happening again. Your feedback has been passed on to the QC team.

Posted 3 years ago

“I bought the waddling ducks towels as a cheer-up gift for a friend. To be honest although the pattern is really pleasing I was rather underwhelmed at the quality in relation to the price. It's a shame as the service was good and the website was easy to use however I don't think I will purchase anything again.”

Posted 3 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality of our products. We thank you for your honest feedback. Team Anorak.

Posted 3 years ago

“I loved this pattern and was very excited to get them. I was quite disappointed that the tags were on so tight that when I removed them they snagged the towels. There were also another number of snag/runs on a couple of the towels. I was also really disappointed in the bath mat which is no difference in thinkness to the hand towels. Real shame”

Posted 4 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality of our products. We thank you for your honest feedback. Team Anorak.

Posted 3 years ago

“The backpacks are good but the outdoor dormats have lost colour and kind of clumped together. It basically looks like mud is on them but it isn't it's the fibres have moulded into each other. Overall very disappointing as they have hardly been used and its summer!”

Posted 4 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality of our products. We thank you for your honest feedback. Team Anorak.

Posted 3 years ago

“Kissing hedgehogs single duvet cover - I am disappointed that one side of this duvet cover has a white check fabric which doesn't compliment the style of the duvet. Why haven't you put the same hedgehog fabric on both sides like previous ones I have brought. Or at least a darker plain fabric. Why would someone choose to have the insipid white check on their bed when they have obviously chosen a vibrant, fun pattern. Bizarre choice! Rather disappointed.”

Posted 5 years ago

Hi thank you for your feedback and we are sorry to hear you are disappointed with the design of our bedding. In answer to your question, the check reverse print used on some of our Kissing Animals bedding sets is a considered design feature that draws inspiration from the grid reference of outdoor maps, playing into Anorak's DNA of outdoor inspired print. The check colours are coordinated with the Kissing Animals on the front, and we love the contrast between the two print styles and the versatility of being able to use the duvet cover both ways around. The reverse print is clearly displayed on both the website product image and accompanying description. However, we do appreciate design is very subjective and will be happy to refund or exchange the bedding for an alternative design should you wish to return it in its original condition.

Posted 5 years ago

“I would be more inclined to leave a positive review if my customer experience with Anorak was actually complete. I'm still awaiting the arrival of my order. It isn't necessarily late, but being asked to review the overall service and experience before I'm in receipt of goods ordered is jumping the gun somewhat. May I suggest, Anorak, that you leave a little more time between order confirmation and sending out review requests?”

Posted 5 years ago

Hi Kathryn, Thank you for your feedback. I am sorry to hear that you have not received your order yet, this should not be the case so I am looking into the reason why it hasn't arrived straight away for you and will get this rectified, I will email you separately about this. The request for a review is automated and our customer's should definitely have received their order before being asked to review the product. I will ask IT to look at this. Kind Regards Isobel

Posted 5 years ago

“There is p&p however much you spend. None free. My order gave me 3 dates for delivery, I received an email saying I could track my parcel which did not work. I rang you and was told the tracking information was wrong and she would send another order out. Eventually got 1 parcel but not second so don't know whether there is still a parcel lost? Quality of goods is great and hopefully any further orders are better:)”

Posted 5 years ago

Thank you for your feedback. It was great to speak on the phone to iron our your concerns and resolve this. Kind Regards Isobel

Posted 5 years ago

“Lovely design but 2 buttons came off the duvet cover during the second 20 minute wash. It would be good if Anorak could (at the very least) supply replacement buttons. Th.e quality does not appear to match the price of £85”

Posted 5 years ago

Dear Vera, I am sorry to hear this. If you can please contact me on info@anorakonline.co.uk I can help fix this for you. Kind Regards Isobel

Posted 5 years ago

“As of Tuesday 4th December NO DELIVERY. STILL WAITING”

Posted 5 years ago

“The basket doesn't look firm like it looks on the picture. I wouldn't recommend this product.”

Posted 5 years ago

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Anorak is rated 4.7 based on 3,897 reviews