“placed two orders with Anna Hariri in April 2020. I have only received two dresses (the Natalia dress x2) out of the many dresses I ordered for myself and sister. I received an email on18/08/20 stating that any outstanding orders will be sent 3-4 from the email date but it is now 17th December and I have not received anything. I did place an order in August for the Boho dresses and surprisingly received them on 1st October 2020. The order number is US88702. However the size is wrong. I ordered US6 but when I measured it, it is smaller than US4. I have two dresses that do not fit me. I emailed Anna Hariri in October and even called them and the customer service was good as he advised me to send photos of the dresses and someone will get back to me. The only thing is no one ever go back to me despite sending several emails. I spoke to Anna Hariri herself around some time in October and she advised that there have been staffing issues hence the delay in reply and that someone was going to get back to me that day regarding the boho dresses but no reply once again.
I understand that COVID has had an impact on delivering the materials for the dresses but what is not acceptable is the lack of customer service care. As a business that has been growing, Anna Hariri has made a big mistake by not keeping customers updated and biting off more than they can chew. I don't blame customers for being irate and upset. I remember in July 2020, there was an offer on the Anna Hariri website which stated if an order was made by a certain time, the items would be delivered before Eid. Anna Hariri knew there was already a backlog so why be deceitful and make a promise that can't be met? This is what I did not like - the deceit of that advertisement.
Furthermore, Anna Harri and her team are very active on Instagram posting new items of clothing every single day and uploading new stories whilst customers are getting ignored. The comments section on Instagram has also been disabled so that customers cannot put any comments about their orders. Please put the time and effort spent on Intsgram into updating your customers. We have a right to know what is happening with our orders. It is very unprofessional to ignore customers. Other companies have also been affected by COVID but from my experience, they have been honest and have kept me updated.
My order numbers:
US56429 - order placed on 4th April 2020, x3 dresses ordered, only received one, which is the Natalia dress.
US62018 - order placed on 23rd April 2020, x7 dresses ordered, only received one, which is the Natalia dress.
US88702 - order placed on 14th August 202, x2 dresses ordered and received but incorrect size.”
I placed an order more than 2 months ago to UAE as a gift to my sister. Also paid extra for fast shipping.
I just found out only one item out of the 3 items were delivered. The other two items status is “preparing for delivery”
I just found out and I don’t want to know why. I just want a solution.
I can’t believe you’re advertising your website all over the internet while not fulfilling the orders you already have.
If my sister haven’t informed me. I wouldn’t have known. It’s your job to follow up not mine.”
Posted 8 months ago
Monday Blues Dress has already shipped on JUNE 24. And as you requested, Accordion Pleats Dress and Kimono 3Piece Set has been refunded .
Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one.
Annah Hariri CC