“If I could give no star I would. I waited for more than a week for a prescription for a poorly animal and still haven’t gotten it. I didn’t have any update with the prescriptions I ordered UNTIL I filed the case via PayPal which it the payment method I used. Within mins, I started getting emails with the updates letting me know they were still waiting for stocks from their warehouse. So why out on the site saying the prescription item is in stocks? I only filed the case yesterday and so far I received 5 emails and 2 texts. Vey not professional at all with a company like yours.”
“I went to Animed after the usual supplier didn't have one of the items I needed. I soon realised I'd made a mistake as I've been with them before. Looking at previous emails and the issue with getting prescriptions mixed up (I don't have dogs called Reginald and Dexter) to the ludicrously long wait times. I've checked the prescription and can't see an issue. I'm not prepared to wait days for an email explanation nor can I join a telephone queue as the wait list is too long (speaks volumes). I've just emailed saying to refund the money and I'll go elsewhere. They are a nightmare. Never had any problems with pet drugs online and are easy to contact. I might as well get the one item from the vets at full price. It beats the massive headache I get using these.”
“Claim to have medicine in stock..order and pay then 30 hours later they email to say " their supplier has run out of stock"! And they will be refunding...however their website still claims to have medicine " in stock" now my dog is suffering unnecessarily whilst I have to source from another supplier. Appaling service I'd give zero if I could!”
“Appalling customer service. Prescription item ordered did not arrive, apparently lost in transit. They refuse to send a replacement telling me to just wait. Clearly fobbing off. I have had to order from the vet to avoid running out.Animed do not care, and I am now out of pocket with no medication. Absolutely atrocious company, they take payment with no guarantee that you will receive goods. Do not use them.”
“Usually not to bad of a service until a refrigerated delivery was left outside my house and went missing. There was nobody home to take delivery so usually a neighbour would be asked to take it as its medicine and needs to go into the fridge. When I approached Animed they said that because the driver took a picture of it outside of my house against a closed door that someone must have signed for it. How that makes sense I have no idea. Anyway they refused to replace or refund it point blank without even investigating or asking questions. Not a good way of doing business in my opinion.”
“I emailed to ask if the food i had recently bought from them for my cat was affected by the pancytopenia issues and they've avoided answering me and deflected on to my vet. shows a real lack of knowledge in terms of what products they sell so i no longer trust them and will now buy from vivovet who have been alot more helpful and reassuring.”
“Would give zero stars if I could. Was charged for my repeat delivery on 14th. Still hadn’t received anything by 21st so I enquired and rang customer services who assured me it has dispatched and would be with me the next morning. I still had a 4 days food left so I though it would be fine. Nothing turned up the next day and I didn’t hear anything until 6pm Sunday night that my order had been cancelled due to out of stock!!!! So I am £50 out of pocket with no food for my dog. They offered me a paltry 10% my next order.... no thanks why would I order with them again. Will spend my money on Fetch from now on. Next day delivery and free over a certain amount.”
“Sent them a vets prescription for optimmune for my dog but the tube of medication seemed mainly full of air and what was left in the tube is very difficult to get out. When I sent them an email they couldn’t be bothered to respond.”
“Ordered a repeating order and received twice, the food didn't agree with my dog and had constant diarrhea. they refused to return the un-opened additional bag of food I received.”
“DO NOT USE THIS COMPANY. They are aggressive and did not send my medication for my elderly dog that has been using it for years and years. The prescription was valid and they charged me £20 for emailing me to say they did not think the prescription was valid.
They are unethical and you would be better off using PetDrugsOnline or Viovet.”
“This was my first time using Animed & my first experience of ordering prescription medication. The two customer advisors I spoke with were extremely helpful & friendly. The delivery of the product was prompt (I used express delivery) & the price was very competitive. I'm pleased I was not deterred by some of the reviews I read. Would definitely recommend this company. Thank you Animed.”
“I cant believe they still have stock showing on web site that they have emailed me to say is out of stock. When I ordered it was in stock!! They need to update their computer systems on web sites. It is giving incorrrect info. Doesnt help still with a dog who has to have special food & its out of stock.”
“Avoid . Customer service is appalling. Sent numerous emails and no reply. Ordered medication a week ago and paid for speedy delivery meant to take 1-3 days. Still no delivery 7 days later and no reply to emails.”
“I ordered some diabetic canned and dry food for my dog who has recently been diagnosed with diabetes. I paid express delivery and four days later I still hadn't received the food. No emails either. I rang and was told they couldn't check anything as the system was down. I did get a refund but I wasted four days waiting - ordered elsewhere for free next day delivery. Would never order from Animed again. Not even worth the one star.”
“I placed an order for renal cat food and paid for express delivery, after a week I had not even received a despatch email, I contacted and spoke with someone who could give me no explanation of why this had happened. I requested a refund which would take three days and I am still waiting for a supervisor to contact me with an explanation.
Should be a no star option!!”
“Placed an order, all in stock. 12 days later not heard or received anything. I got in touch by email and am told an item is out of stock and they're waiting for new stock before sending. In the meantime I have no Renal cat food for my elderly cat with kidney disease. Terrible service, always found their deliveries slow compared to other companies. I won't be using them again, that's it no more chances Animed.”
“Set up a repeat order for prescription food for my diabetic dog to arrive monthly starting Dec 2020.As of 19th Jan 2021 still waiting for either food or refund. Impossible to reach by phone and all emails ignored.Appalling customer service. Will NEVER use this company again.”
“Used several times for none prescription medicines with reasonable results so placed an order for one of our dogs prescribed medicine online with prescription attached only for Animed to later ask for the original to be sent by post delaying order, they then lose the prescription with no apology only wanting us to pay another £15 to get a new prescription from our vets. Canceled order and got a refund so only out of pocket for the £15 for the original prescription they lost. Don't order from Animed if can't wait weeks for your pets medication or wasting money to replace prescriptions they lose.”
