Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.69

4.7 Rating 2,219 Reviews

93 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,219 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 12th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stock change not as good hardly buy anymore sad really”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. If you get a chance, please let us know what stock works best for your business. We'd love to take this opportunity to explore this and offer you an assortment that works for your company and your customers alike. Our email address is care@ancientwisdom.biz Kind Regards, The AW Team

Posted 2 weeks ago

“I would have loved to give a glowing review like I saw on this page before I placed an order with Ancient wisdom. Sadly, my experience has been so bad,leaving my small business in with substantial financial loss and no means to recover. I purchased 10 solid solid shampoo bars, and received 2 purple ones and 8 pink one. Then I telephone the company and I was told told that the pink was the new batch but the product was the same. It was surprised by the extreme colour difference but the lady assured me the product was correct. So I went ahead and created 2 products , using slices of of the 8 bars as add on to another product. All the expenses for developing and marketing a product were carefully done - Photography, label designing and printing, copy writing, marketing and more. Finally the 2 products were up for sale. On attempting to order a larger quantity, I was told that the 8 pink bars were sent by mistake, - it was a totally different product. What a blow! The ladies who gave me the wrong information, now pretend they did not and strangely enough, they are the very ones who gave the resolution and offered me £10 pounds compensation - insult upon injury! I feel so badly let down and not knowing how to recover from this blow and find more money to start all over again. I had so much faith in this company, I could never have imagined that such a terrible mistake could be made and handled as if it was a normal occurrence that would not affect their customer's business. Furthermore, they showed no concern all. In fact, they never even expressed any word of apology right from start. Lesson learnt - it does not matter how many good reviews a company is showing on this page, you can never be too careful.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review for our company - it's much appreciated. I understand where you're coming from and like I said in our earlier correspondence, we did all we could to assist in this matter - both my colleagues and myself apologised for the situation and tried to investigate what happened exactly. We also issued you with a full refund for all the stock and advised that you do not need to return it. We appreciate your understanding and patience. I've thoroughly explored all available options, and unfortunately, there's nothing more I can do at the moment. However, I'm here to support you in any other way you may need or answer any questions you have. Kind Regards, Urszula

Posted 1 month ago

“Good day. I still haven't received the product I ordered last January 18th. This is the second time I have ordered products from you with the intention of reselling from my company. I have been importing goods from England for 12 years now which only takes 2 to 3 days to reach my hands. I therefore do not understand why I have to pay a much higher shipping fee with you for products that take many times longer to arrive in Iceland.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Ancient Wisdom Wholesale. We appreciate your honesty and apologise for the inconvenience caused by the delayed delivery of your order. We understand your frustration with the extended shipping time and higher fees compared to the faster delivery you have experienced with imports from England. We sincerely apologise for not meeting your expectations in this regard. Unfortunately there has been a delay with the courier. The order is now in Koeln in transit. Kind regards, AW Customer Service Team.

Posted 2 months ago

“Ordered budda and all gold paint had pealed off couldn’t sell it ‘”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to review Ancient Wisdom Wholesale. I apologise for what happened with the Buddha and how the gold paint had peeled off. We take feedback from our customers seriously and we are extremely sorry to hear about your experience. Can you please email us a picture of the Buddha and we will get a replacement sent to you as soon as possible. Kind regards, AW Customer Service Team.

Posted 4 months ago

“Very disappointed the 3jars jute bags were to narrow for the jars and the front panel is not clear”

Helpful Report

Posted 7 months ago

Thank you for taking the time to let us know about your experience. We appreciate the feedback regarding our Ancient Wisdom Wholesale that you provided. We apologise for the 3jars jute bags being too narrow for the jars and the front panel not being clear. Kind regards, AW Customer Service Team.

Posted 7 months ago

“A few of the bath bombs were broken. I have not replied a reply to my email regarding this.”

Helpful Report

Posted 8 months ago

Hello Jo, We really appreciate you taking the time to provide feedback on your experience with Ancient Wisdom Wholesale. We replied to you email on 16th August at 12:19pm please can you check your spam/junk folder for this email. Kind regards, AW Customer Service Team

Posted 8 months ago

“I never recieved my order... Apparently it was lost in transit... The brand never contacted me directly to tell me neither did they think about sending a replacement order... I would have loved to continue ordering from them but after my first experience, it's not looking good! 0 stars!!!”

Helpful Report

Posted 10 months ago

Dear customer, We understand and empathize with your frustration. However, it is important to note that we are not responsible for the specific part of the service you mentioned. As you made your purchase through an external website, they are the ones responsible for the shipment of your order. Therefore, this review platform may not be the most appropriate space for expressing your concerns. Additionally, we regret that you did not reach out to us for advice or assistance. Please be aware that in such situations, the external website should have been proactive in contacting you, informing you about the accident, and providing options for either a refund or a replacement of the entire order. Unfortunately, we have no control over their actions as they handle these matters independently. We sincerely apologize for the negative experience you have had. We strongly encourage you to direct your complaint to the website from which you made the purchase. Rest assured, we will also address the issue with them, as the service you received was unsatisfactory and resulted in your dissatisfaction. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. Kind Regards, The AW-Team

Posted 10 months ago

“Not received yet due to apc poorly arranged courier service. Not a great start .”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving us a review. I am sorry to hear that you haven't received your delivery. I have checked our system and the couriers tracking and it shows that the order was successfully delivered the following working day after dispatch. I have emailed you a photo from the couriers tracking which shows the parcel being delivered. Please take a look at this and let us know via email, call or online chat if you have any further queries and we will be more than happy to assist you. Kindest regards, Daniella

Posted 1 year ago

“Coconut Bath fishers! Seriously pointless. There's no hint of coconut, they fizz because of bicarbonate of soda. Theyvlast less than a minute. They add nothing to your Bath or any benefits. Waste of money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback - we appreciate it. We usually receive good reviews of our bath bombs and this particular fragrance has been in production for years and is quite popular. Please let us know your order details and item code for this product so we can look into this with our production team and make it right for you. Our customer service team will be more than happy to assist so please send the details to care@ancientwisdom.biz and we will be right on it! Kind Regards, Urszula

Posted 1 year ago

“We were not given discount which mention on website as we not put code .”

Helpful Report

Posted 1 year ago

“The wood products from indonesia are bad quality.”

Helpful Report

Posted 1 year ago

“Very poor customer service I placed an order after 5pm and forgot to add something to my order, called at 9am the following morning only to be told no could not add to order this has NEVER been an issue in the many years of trading with this company. Maybe time to look for another wholesaler that wants the work”

Helpful Report

Posted 1 year ago

Hi Dave, Thank you for your review. I apologise for your experience there. My colleague made a mistake checking your account and thought your order had already been dispatched when you rang to add to it. As soon as she realised her error, she called you back to apologise and check if you still wanted to add to the order. As you mentioned in your review - adding to orders has never been an issue before and we're always happy to help and on this occasion, we made a mistake. Once more many apologies for the inconvenience. Kind Regards, Urszula

Posted 1 year ago

“I have just written a bad review 2mins ago and it appeared to me on my computer. Strange how my business partner could not see it on his computer. and then it disappeared. You really don,t like negative feedback, do you.”

Helpful Report

Posted 2 years ago

“Have traded with AW for a few years now, I am a small business in a small town and have been loyal to them especially throughout the fire when stock/service was poor but understandable. They rewarded me recently by supplying another shop with the EXACT SAME postcode, i.e next door. When I wrote to complain and ask why I received a long email full of repetition and waffle from their Operations Manager, Ms Baka-Wyse which did not address in any way my complaint and dismay at them supplying another business next door to me. Ms Baka- Wyse to check postcodes to ensure that you do not ruin a loyal customers hard work of building up your products is, contrary to your pathetic excuses you wrote to me, very easily done. I have 8 other suppliers who do that as they recognise it is not good for their business either as a price war just cheapens their products, as it has done to your products in this case I can assure you the other business is now selling your bombs/doughnuts/jewels for 50p, check their facebook page,and I can no longer sell the same products for any price. It did not go un-noticed that you did not offer to compensate me for my loss. I have now secured 2 other new suppliers who will supply me with similar products that I used to order from you and who have willingly agreed not to supply anyone else on our high st. Sad that your greed let it come to this. Wish I could have rated you zero stars, you would have deserved it.”

Helpful Report

Posted 2 years ago

Dear George, First of all I would like to thank you for taking the time to write to us and give us your feedback; also thank you for bringing your points to our attention. You highlighted some important matters. Thank you also for giving us the opportunity to address these. We greatly appreciate your custom and your on-going support. Our business continues to exist and develop thanks to businesses like your own. I understand how frustrating it is when you build your business up, find suppliers that provide you with products you feel passionate about and put your heart and soul into stocking and running your shop and then someone comes along and copies your ideas - it is disheartening, especially if it is in such a close proximity. For a long time we were one of the very few suppliers within our field but as time went on more and more came along copying our business model and in our case, as most were selling online as we are, we all found ourselves just a click away from each other. This forced us to search further and offer more to our customers; customers like yourself. We’ve always tried to be as fair as possible and as approachable and helpful as we can in terms of providing a variety of stock and managing our customers’ expectations. For these reasons we treat all our customers with respect and help them as much as we can regardless of how much and how often they order from us – we do not see their spending habits as an indication of how we should treat them – everyone gets the same amount of respect and time from us. One of our company values is generosity of spirit and not to be mean with our time, ideas, energy or kindness and we all subscribe to this. Therefore, I’d like to address the concerns you raised in your letter to us. We’ve never offered exclusivity on supply and this is for many reasons. The main one would be managing and policing this, as well as trying to be objective in deciding who would get to supply what items and in what area. This would not be as simple as googling the distance between businesses that register with us and especially with the development of online selling where businesses list their billing address as their home and then tend to ship items all over the country. We supply all sorts of customers: from pop-ups, market stall holders, online sellers through to shops and larger stores. Some businesses will list their home address as their billing/ delivery address and then take the goods to market stalls or an event or to their shop that we might not even have the address for as they prefer to sort their orders out at home. Some customers will start off small ordering for home and then they will get business premises and not mention it to us – just order and take the goods to their new shop. They also change what they sell depending on the demand in their area or in their online store so this is another point we would not be in a position to influence or question as this would be restricting our customers’ freedom to run their business in the way they see fit. We do not wish to restrict anyone’s potential or creativity in terms of them developing their business and taking it in different directions; neither would we want to do this to yourself – we are not the ones to limit our customers – quite the opposite – we encourage business development and new ideas and we share ours in our weekly newsletters and in the business update emails we send each week as sharing our ideas brings in variety and development into our sector – by ‘our’ I mean yours and ours. I understand that this approach can have its disadvantages in a way that some sellers will use the ideas of others in their stores and I am afraid this is not something we are able to influence as it is dependent on the individual’s business ethics. What we can say here and what we can be proud of is that we would not restrict anyone and limit them in their creativity and approach and we would not want this happening to us. I would like to assure you we strive to be supportive and fair to all our customers and I hope you can appreciate our business approach in this matter. Kindest Regards, Urszula Baka-Wyse AW Operations Manager

Posted 2 years ago

“Hello team AW. we have never faced problems before placing our orders but this time. at first, when we placed our order we were denied to ship at Amazon FC address when we told them this is not the first time we are doing this with AW so then we were allowed by the representative to proceed. also when we ask for simple tracking Ids for each box we did not get that straight till yet.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your message and your feedback - it is greatly appreciated. I am sorry that you've experienced issues with your latest order. I would like to address these issues here for you. Distribution to Amazon FC - as Amazon have quite strict packing and delivery rules and we sell products packed in different ways we tend not to deliver there as we are not always able to follow these rules. This is due to us streamlining the packing processes in our warehouse to maximise efficiency. The reason why we agreed for your orders to be shipped there is that you tend to order the same items that are already packed in carton quantities. As to the tracking ID, our main courier is APC and the tracking for your latest order has been emailed to you upon dispatch and my colleague advised how to use the information provided. They do not provide tracking for each individual box - the tracking is for the whole consignment. I am sorry that you are disappointed on this occasion and I hope the above addresses the issues you experienced with this latest order. If there is anything else I can assist you with please do let me know. Kind Regards, Urszula

Posted 2 years ago

“Order cancelled with no explanation from company”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback - it is greatly appreciated. As this was your 1st order and some information was not supplied upon your placing it and registering with us we emailed you on three separate occasions to ask for further details; this was on 27/08/2021 then on 01/09/2021 and 06/09/2021. The final email advising of the order being cancelled and refunded has been sent on 07/09/2021 We were unable to reach you by phone as there was no phone number provided on your account. Should you like to place an order again, please contact us via email/ phone or online chat and we will be happy to assist further. Many apologies for any inconvenience caused. Kind Regards, Urszula

Posted 2 years ago

“Very poor quality diffusers I have had 5 customers come back with complaints now as majority stopped working shortly after purchase. One simply never worked. Still waiting on customers services to come back with a solution.”

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Posted 2 years ago

“choice is fab and prices - Delivery was my issue - to Northern Ireland - was told DPD go through ROI and I had to supply an EORI number . No attempt to either review the value of the order or try Royal Mail - just asked did I want to cancel and get a refund. Plus a link to gov.uk to get an EORI number ! I have had 2 deliveries this week with no EORI number supplied. IT should only be supplied if I am shipping . Poor feedback , little or no compromise - its our way or no way .”

Helpful Report

Posted 3 years ago

Dear Paula, Thank you for your message and your valued feedback. The last thing we ever want to do is to cancel an order, especially due to something that's outside of our control. We have been instructed by our couriers that the EORI numbers are now a requirement for sending business ti business parcels to your area. Unfortunately we do not have a contract with Royal Mail so we're unable to use them and if we were to split the order this would incur two postage charges. If this was down to us we would not be requesting this, however these requirements are outside of our control. The registration takes a minute and once it is done it does not need to be done again. Here is the link to some more information on this: https://www.gov.uk/guidance/sending-parcels-between-great-britain-and-northern-ireland I hope you do decide to order from us in the future again. Kind Regards, Urszula

Posted 3 years ago

“Please stop selling the Coconut leaf lamps. The product has been a disaster from day 1. From bashed globes squeezed into small boxes, mould on the leaves, parts missing, colours misquoted, wrongly labeled lamps, orders not being received to orders being cancelled after you have taken my money when website says things are in stock to waiting a week to cancel my order because they are not in stock. How do you expect me to sell your products to my customers if you can,t supply them when you take payment for the order. I,ve lost count of the refunds and credits and not even sure i,m getting them, because there are so many. Your actions are making my business look unprofessional now. I have to tell numerous customers the lamps will not be arriving and cancel their orders, just before Christmas. Why bring out new products until you can deliver the old ones? Your sister company of Agnes & Cat has virtually no stock availability to place orders. While having great sympathy with your company during the awful fire you need to get a handle on your stock availability and deliveries. Real time stock control should not only be your main priority it should be your first priority, to restore customer faith in your company. The faith customers used to have in you.”

Helpful Report

Posted 3 years ago

Dear George, Thank you for your feedback and your honesty - we appreciate it.Trust us, we have been working tirelessly on improving our stock control. It is our 1st priority , however the process itself is quite complicated and I would not want to bore you with the details here. I understand your frustration with the coconut lamps stock as well - between the deliveries being delayed with the suppliers, containers stopped at docks extending the time stock is locked up in them and the containers being sent back to the manufacturers, it has been a very difficult task to keep stock ticking over. We hope that with the invention of the Covid vaccine the processing time along the chain of supply will get faster. In the meantime, we are doing what is in our power to manage the stocks but, as you can imagine, this is a global issue so not all of it is in our control. We all want to put the fire behind us and move forward, however, even though we are in the new warehouse now and working extremely hard to ship orders as fast as possible, the recovery process has not finished and it will be ongoing as the ramifications of such a large fire will be ongoing, but we are persevering and doing our utmost best to get this done as fast as possible. Once more many apologies for any inconvenience here. We hope you have a lovely Christmas and a peaceful New Year. Kind Regards, Urszula

Posted 3 years ago

“i have traded with you for 8 years and this has been a ongoing problem you need to sort the website into a real time website , i am fed up with ordering stock planing my stock to then find out 7 days later that its out of stock , i am a small business and i have areal time website its nt hard to have sorted for you , i understand with everything thats gone on but its not a new problem . Bussiness need to plan what they are getting in and to then find out what you ahve ordered isnt what you are getting .”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback - it is appreciated. It is very frustrating when you're trying to plan out your stock and find out a few days after placing the order that something is not available - I completely understand that. We all do here. We would much rather deliver all that's required and within the shortest time possible to give the best service we can. We have been working very hard on sorting out a live stock system that would be updating itself continuously as the orders are being prepared. Taking into account our stock range of over 7k product lines (at the time) and the fact that the goods are imported from all over the world from different suppliers, a lot is made on site and sourced locally, you can imagine that building the database and tracking stock changes can be quite a challenge. Since the Covid breakout and social distancing restrictions, we were forced to drastically reduce our staff levels, which had a big influence on our dispatch times and stock management. Just when we thought we were turning a corner, our main building burnt down and all this hard work was destroyed within a matter of hours. We persevered and opened back up as fast as we could because of you, our customers. We know how difficult it is to run a business in the current climate and it wasn't easy before the pandemic either. We continuously strive to deliver great quality product lines at affordable prices whilst trying to rebuild our company, thus improve the service for yourself and other customers and do it all with the safety of our staff and families in mind. I can assure you that once we have moved to the new premises we will continue working on bringing the website onto a live stock system. In the meantime, I am sure you can appreciate the position we are in, as much as we appreciate your frustration with the item being out of stock in your order. This is why, as per your request, we made sure to inform you of this before the order left us and made the substitution in your order. We value your continuous support and custom throughout these challenging times. Thank you again for sticking with us! Kind Regards

Posted 3 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,219 reviews