AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,974 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good calendar for my husband Something to focus on each morning.”

Helpful Report

“So terribly difficult to set up Also the lock screen comes on automatically,my mum I'd unable to unlock herself, so phone is virtually useless Wish I hadn't bought it”

Helpful Report

We're sorry to hear that our customer had trouble setting up this device. We've contacted this customer to offer our support and our customer service team are always available to help with the set-up of any of our technical products, by email or telephone. We also have a 30 day hassle free returns policy should any product not be suitable. We have queried the lock feature on the phone with the manufacturer and they have clarified with us how this works. There is an automatic safety feature that locks the phone after use, so the user does not accidently make calls. For example, when the phone is in a pocket or handbag. The phone needs to be unlocked to make a call but not to receive one. To unlock the phone to make a call then a longpress on button ... is needed. We will look at adding this information to our product page.

“Very good product”

Helpful Report

“To be honest this product was not what I expected, I thought it would be soft and cuddly, but it's not it's hard and kind of mechanical. Not really dog or toy like.”

Helpful Report

We are sorry to hear that our customer is not happy with their purchase. With regards to the Perfect Petzzz although many other places advertise the petzzz as "cuddly" , "soft", or "huggable", we specifically do not use these words to describe the petzzz on our product pages as we agree that they are not accurate descriptions of the nature of the item. We advise to all of our customers, that if they are not happy with the product they have purchased then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange for our customers.

“Lovely purchase and my dad loves it”

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“Very pleased with this mug , well made , nice and light, stops drinks spilling.. Only one disappointment, why is it not recommended for use in a microwave oven ?”

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“Efficient company”

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“Excellent service from order to delivery.”

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“My Mum is 93 and now in a care home. She has Alzheimer's. We had to have her cats adopted, when she was admitted 7 months ago. We chose to buy her the puppy , rather than upset her with your cat range She has it with her at all times”

Helpful Report

“Bought for a cat loving 97 year old with dementia who is very withdrawn and introverted. She loves it! Engages with it fully, talks, strokes, kisses it. Just lovely to see.”

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“Very helpful”

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“Purchased 13 piece puzzle for my dad who has dementia. Really good quality and would recommend”

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“The order arrived in a couple of days. It was good quality and value for money. It was a gift for my mum and she loved it , especially the movement when breathing. It’s fur is lovely and soft and has a very calming affect on my mum.”

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“Service was really good Communication was fine and item arrived as expected.”

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“Really pleased to find this product and the excellent service that followed purchase.”

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“Nice caring staff member took the order and corrected a complaint.”

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“Still have not recieved order”

Helpful Report

We sincerely apologise that this customer has had a late delivery on their order, unfortunately the reason for this delay was that the order was placed for items that needed to be customised. Unfortunately, customised orders do take longer to ship and we contacted our customer to inform them of the delay. We have now completed delivery of this product, however we do apologise for the inconvenience this has caused.

“great product-very helpful for my brother”

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“Ordering was easy. Delivery was quick.”

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“arrived as promised...easy to install...serves its purpose well...happy customer !”

Helpful Report

AlzProducts is rated 4.7 based on 3,974 reviews