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Allegro Music Reviews

4.8 Rating 1,716 Reviews

96 %

of reviewers recommend Allegro Music

Company Reviews

4.8

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 334488

Email:

websales@allegromusic.co.uk

Location:

Allegro Music,
95 High Street,
Chelmsford
Essex
SS0 7JG

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Allegro Music 5 star review on 28th September 2022

Renate Sangwine

Allegro Music 5 star review on 28th September 2022

Renate Sangwine

Allegro Music 5 star review on 18th August 2022

Allegro Music 5 star review on 27th July 2022

Allegro Music 5 star review on 21st January 2022

Allegro Music 5 star review on 21st January 2022

Allegro Music 5 star review on 4th January 2022

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my Genos 2 towards the end of December with an excellent and generous part exchange allowance for my exisiting Genos 1. It could only happen to me (you could not make this up!) that I ended up visiting our local hospital on new years eve day with a severe ear infection in both ears where most of my useful hearing was absent with itnitus! This also made the sounds of my existing Genos 1 sound very strange. The doctor said that while my heading would probably return, there was no gurantee if it would or to what degree. I had to contact Ben to explain the circumstances and he soon replied that he would freeze my account including the genrous part ex, as long as required and in the worst case, give me a full refund and cancel my order. Well, me hearing did fully recover after acouple of weeks, so I was able to proceed with my order. Even though the part ex value had fallen, Ben still allowed my orgional full amount in part ex. I even had a recent staff delivery even living 200 miles away in North Yorkshire! My thanks to Chris who had a long drive! Also thanks to Ben for quickly resolving my unusual issue. Great service, and I am more than happy to recomend Allegro music for thier musical instument needs. Rod, Harrogate.”

Posted 3 weeks ago

Thank you for leaving us a review Rod. We are pleased to hear about the positive experience you had with us and it's great to hear you now have your Genos 2. We hope you are enjoying it. If you have any questions in the future, please do not hesitate to contact us, we will always be here to help!

Posted 2 weeks ago

“Excellence in both customer service and product delivery time, Libby provided constant updates and provided a timed next day delivery for my Yamaha ES8, which arrived securely packed and in prestige condition. I would highly recommend purchasing your next musical instrument from Allegro Music.”

Posted 3 weeks ago

Thank you for leaving us a review Stacey. We hope you're enjoying your ES8!

Posted 3 weeks ago

“Great company fast and friendly service. product Yamaha Genos 1 PWO 100% Product. Sales Rep :Ben Maskell from tHE MUSIC shop Westciff on sea Essex SSO 7JG will be using the shop again in the future”

Posted 1 month ago

Thank you for your review Mark. Enjoy your Genos 1!

Posted 1 month ago

“Ben Well mannered was very helpful and did all he could to help get me a Geno 1 the price was a bargain. and came as ordered with a free flash stick loaded with Yamaha goodies.. I will be using this company again 100% friendly service. the Genos 1 was in good condition and extra speakers I ordered are a Fantastic sound all the function and menus are so easy to use. I would recommend this shop Allegro Music 100% for fast and friendly service ;D Thank you so much guys and the very best of luck with sales.. kind regard from Mark Peterborough PE2 8QZ”

Posted 1 month ago

Thank you for leaving us a review Mark. We are pleased to hear that you're enjoying your Genos 1! If you have any questions in the future, please do not hesitate to contact us... we will always be here to help!

Posted 1 month ago

“Brilliant p/x price. Excellent service throughout and indeed after. Thoroughly recommend. Certainly deal with them all again”

Posted 1 month ago

Thank you for leaving us a review Brian. We're pleased to hear about the positive experience you had with us!

Posted 1 month ago

“Allegro made me an offer that was a little lower than some others but I accepted for the convenience of their collection service and strong customer ratings. Having packed up my digital piano and moved it to the ground floor of my building at Allegro's insistence, despite having a paralysed hand, the 2h collection window came and went. I had to haul the piano - literally singlehandedly - back up the stairs to my flat. The driver arrived more than 2 hours late and then wouldn't provide a collection slip for the piano. He was late, wasn't in a uniform, and refused to show me his work ID. All of this made me worry it was a scam collection, which I explained to the driver, but he offered no reassurances whatsoever. Considering the item's value, I wasn't happy to proceed with the collection. As soon as I closed my door, the driver loudly shouted "c*nt" through it and slammed the door to the building. I raised this incident with Allegro to arrange another collection window and make them aware of their contractor's actions. They were mildly apologetic while defending the courier as a company they've worked with for years. Another three 2h collection windows were booked with the same courier. Despite being present for each one, no one called to collect the piano. No one phoned me to double check if I was home either. On the morning of the fourth collection booking, I emailed Allegro confirm the collection and say I'd be home. The collection slot came and went. Allegro responded at the end of the day to essentially say they believed the courier's version of events (which was never relayed to me) and I'd have to arrange collection myself and they would add £15 to the purchase price. Unlike the courier company and driver, I have nothing to gain from skewing the facts. The whole thing was hassle from start to finish even without vague accusations of lying and being called a c*nt. Overall, this was a truly bizarre and unpleasant experience.”

Posted 1 month ago

Thanks for your review Aiden. We feel it only fair to point out that you approached us to purchase your Piano, the decision to do that was totally yours. We buy Pianos everyday of the week and never, and we really do mean never has our courier of over ten years sent a message back about a collection with such a strong message of shock of how they were treated. Of course we know everything is subjective, and whilst you have given us a one star review, we feel other customers will look at that review against the rest we have and draw their own opinions.

Posted 1 month ago

“Allegro were so helpful I decided to get back into music having not played a note in almost 30 years I was given advice on what was available within my budget As I live in Lincolnshire they even drove all the way up here to deliver it and arrived early Excellent service from extremely friendly helpful and professional staff definitely award them 100% Thank you Allegro”

Posted 1 month ago

Thank you for your review Sue. We are pleased to hear about the positive experience you had with us, we're glad that we were able to help! We hope you're enjoying your new piano and if you have any questions in the future, please do not hesitate to contact us.

Posted 1 month ago

“Allegro arranged for Yamaha to deliver my CVP909 piano on time and it was easy to get in touch with Allegro to ensure my stool came by separate delivery”

Posted 1 month ago

Thank you for leaving us a review!

Posted 1 month ago

“Allegro gave me a good trade in deal on my old piano. My new purchase turned out to be not what I had hoped, so I came clean to them, not knowing what to expect. I'm so glad I did as I now have a piano I love, and a cash adjustment which I didn't expect. Thank you Ben and Chris! Colin White”

Posted 1 month ago

Thank you for leaving us a review Colin. We're pleased to hear that you are loving your new piano! If you have any questions in the future... please do not hesitate to contact us! We will always be here to help.

Posted 1 month ago

“It is sad now days customers service is very rare , but Ben and he’s team at Allegro could not be more helpful, there support and there willingness to help with any problems you might have is exceptional, BRILLIANT”

Posted 1 month ago

Thank you for your review Barry, it is appreciated!

Posted 1 month ago

“Allegro not only supplied my product, and at a good price compared to others, but did it swiftly, delivery was a breeze and early than expected.”

Posted 1 month ago

Thank you for leaving us a review!

Posted 1 month ago

“Excellent service throughout my purchase.”

Posted 1 month ago

Thank you for leaving us a review Brian.

Posted 1 month ago

“Made an offer which now seems to reflect the actual condition once it arrived but still an excellent service.”

Posted 1 month ago

Thank you for leaving us a review.

Posted 1 month ago

“All is good a few delivery problems from manufactures, but not any fault of Ben at Allegro Music. Very happy with the service I received. Very friendly and keeps one in touch with the progress of things. WELL DONE>”

Posted 1 month ago

Thank you for leaving us a review Roy. Enjoy your new instrument!

Posted 1 month ago

“All done via the website and telephone - the team were brilliant in recommending an organ for my child. Were great in organising delivery and then when there was a problem with the first one - were fantastic in organising a replacement - A pleasure to deal with -”

Posted 1 month ago

Thank you for leaving us a review Caroline. We hope your child is enjoying the Organ. If you have any questions in the future, please do not hesitate to contact us.

Posted 1 month ago

“We ordered gift vouchers online for a retiring colleague. We were concerned the vouchers would not arrive in time, so called the shop. The assistant was very helpful and assured us that the vouchers would be posted out that day. Sure enough we received the vouchers in good time and our colleague was over the moon with his gift. Excellent service, thank you!”

Posted 1 month ago

Thank you for leaving us a review Lois. We're pleased that your colleague was happy with the gift!

Posted 1 month ago

“Bought A Genos 2 Keyboard great instrument also personal delivery thank you very much”

Posted 1 month ago

Thank you for your review Marjorie. We hope you're enjoying your Genos 2!

Posted 1 month ago

“From the minute I first walked in the shop the customer service was exceptionally. My musical goals were completely understood and a suitable level of keyboard was suggested by Ben at the Chelmsford store which resulted in my purchase of a Yamaha keyboard which I enjoy immensely. Thank you Allegro Music. Regards Vic Fellows.”

Posted 1 month ago

Thank you for leaving us a review Vic. We are pleased to hear about the positive experience you had with us and we hope you're enjoying your new Yamaha Keyboard. If you have any questions in the future, please do not hesitate to contact us.

Posted 1 month ago

“Great service and advice throughout from finding the item to purchase and delivery. Beautiful piano”

Posted 1 month ago

Thank you for leaving us a review Daniel. We hope you're enjoying your new piano!

Posted 1 month ago

“I am very happy to provide feedback on Allegro music, Chelmsford. I decided to learn the piano as part of my retirement plan and have been going into the shop for months. Most of the time I spoke to Ben who was very knowledgeable and pleased to help. Patient as well as a mulled over spend such a sum on an instrument I would be learning on. I settled on a second hand CVP-709, not wanting to spend the extra on a new instrument. Ben was very understanding and went out of his way to provide all the information I wanted. Delivery was arranged for the following week and I now have this beautiful instrument to pass away retirement. Thanks guys.”

Posted 1 month ago

Thank you for leaving us a review Robert. We hope you're enjoying your CVP-709, it really is a beautiful instrument and we hope you enjoy playing it. If you have any questions in the future, please do not hesitate to contact us... we will always be here to help!

Posted 1 month ago

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Allegro Music is rated 4.8 based on 1,716 reviews