Allcocks Outdoor Store Reviews

Name: Allcocks Outdoor Store
Address: 10 York Street, Stourport on Severn
Rating: 4.74

4.7 Rating 142 Reviews

94 %

of reviewers recommend Allcocks Outdoor Store

Company Reviews

Metrics

4.7

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01299 822212

Email:

sales@allcocksoutdoorstore.co.uk

Location:

10 York Street
Stourport on Severn
DY13 9EG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery. Really happy with my ridge monkey water bottle”

Helpful Report

Posted 8 months ago

“First class service ordered two invector plus signature chokes for my Winchester on line arrived 3 days later will certainly deal with all cocks again”

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Posted 1 year ago

“Phoned today to ask if they were a stockist for Barbour clothing. Someone picked up the phone, but didn’t speak! So I said “hello” and asked the question… No! Was the answer… pardon me, I said, answer… what was your question? So I repeated the question, same answer.. No. sounded like a rude teenager, so much for customer service.”

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Posted 1 year ago

“Excellent product (2nd hand Zeiss scope) with emails and questions immediately answered and followed by most reasonable and prompt delivery (earlier than expected). Could not be more pleased. Thank you so much and will not hesitate to use you again.”

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Posted 1 year ago

“Great shop stuff for everyone great new selection of pike and predator gear and staff are a good laugh 👍”

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Posted 3 years ago

“1st on line order with Allcocks - Weihrauch single shot mag. Excellent item, Excellent updates and Excellent quick delivery. Delighted with your service, Thank you very much.”

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Posted 3 years ago

“Had a query regarding a purchase, called back as promised and dealt with proffessionally. Excellent customer service, very knowledgeable and friendly staff. Also happy to take onboard customer feedback and work with their requirements. Highly recommend.”

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Posted 3 years ago

“Amazing Service ! I was Updated about my order and delivery which was delivered to me within 2 days. Was very surprised how quick it came. •Great staff ! •reliable • good quality products •Would highly recommend ! Definitely a happy customer and will be Returning In the future.Thankyou 🙂 ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Couldn’t be more helpful, fantastic service after I had an issue with my boots. Resolved the issue and kept me informed. A really good country store.”

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Posted 3 years ago

“Bought a new tikka off Dave and the team had a problem couldn’t do enough to help and was rectified quickly even though it was not there fault would highly recommend”

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Posted 3 years ago

“Great service once again from the team couldn’t do enough to help brilliant”

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Posted 3 years ago

“Recently purchased a preowned Air Arms 400f from this dealer. The quality of the service and the rifle are brilliant , very highly recommended to anyone looking for a decent supplier , would not hesitate to order from them again .Thank you”

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Posted 3 years ago

Hi Alan, Thank you very much for your review, we try very hard to keep everyone happy.

Posted 3 years ago

“Purchased boots that had to be returned back to 'wholesaler'. Although a replacement took longer than expected it was no fault of the WHOLESALER or ALLCOCKS who they themselves keep in contact and provided a first class customer service especially under the current circumstances with COVID-19. Julie & Amy are a credit to the Company and I would not hesitate to recommend them or their service”

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Posted 3 years ago

Hi, Thank you so much for you review and taking the time to leave us some great comments. Kind Regards Julie

Posted 3 years ago

“Fantastic customer service, ordered an item, then had to self isolate. In the meantime the country went into lockdown. But they still managed to contact the importer, get my item and arrange delivery! They also kept me constantly updated via email, you couldn't ask for better service than this. I will certainly be using them again!”

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Posted 3 years ago

Hi Paul, Thank you very much for taking the time to leave us this review, very much appreciated, and glad everything turned out well.

Posted 3 years ago

“purchased a BSA ultra se and 5ltr air tank.Dealt with and sent out very quickly.Great staff and great service.”

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Posted 4 years ago

“First class customer service. Was dealt with quickly and professionally by julie who was extremely knowledgeable and courteous. Will definitely use Allcocks again.”

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Posted 4 years ago

“Ordered a schofel gilet on Friday the 29th of November and it was delivered on Saturday November 30th , first class delivery from all at allcocks.”

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Posted 4 years ago

“Hello . So. All started ok with this company. But it went rapidly downhill . I would urge people to go elsewhere. This place is a shambles in my opinion. And will feed you lies. Keiron & julie. Avoid like the plague or you will see what i mean.”

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Posted 4 years ago

Hello Anonymous, I know who you are and wondered why you haven't explained why you have left a negative review, so I will explain. you have been emailing Kieran over the course of the last 10 days or so, with emails such as: "I am genuinly interested in this beautiful gun. But whatever happens, im going to put a 10 out of 10 reveiw on your website, cos you have been amazing ! If it was me opening my emails.... id would have told me to either buy it or shut up haaa" That email arrived 5 days ago after a previous 4 days of communication of us trying to help you as much as we could. Fast forward 9 days, someone phoned to put a deposit on the gun and another member of staff happily took it after checking that no deposit had been paid and it was still in stock. I, Julie, emailed you to let you know we had taken a holding deposit, and this review is the result of that email. I think the review is a little harsh considering we are a small business that buys and sell items to make a living. You are trying to punishing us by doing just that.

Posted 4 years ago

“I have just wasted an hour of my life attempting to buy, (7 times!) a shotgun choke from your website. Rubbish!”

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Posted 4 years ago

Hi Mr.. I am sorry you were having difficulty trying to pay for an item, however it seems the system has asked several times for the first line of your address, and this has not been entered. I feel a 1 Star negative review is a very harsh rating for a mistake that you had made. We are happy to take payments over the phone is you still require the chokes.

Posted 4 years ago

“My visit to the shop was to purchase a Weihrauch air rifle - Dennis was extremely knowledgable polite and a pleasure to deal with. My other purchase was a pair of boots where I had a very different service. The lady was not knowledgable nor was she interested in her job as I made it clear that I was there to purchase some boots. I did purchase some and returned them a couple of days later as they weren’t quite right (not surprised considering the lack of attentiveness) on returning them another lady served me who equally lacked customer service skills! Service does not come with a smile which one would expect when you’re selling high end clothes. Since submitting my review above the store have been in contact with me and offered to rectify the issue to my satisfaction.”

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Posted 4 years ago

Hi Anonymous, Thank you for your review, and I am deeply sorry you have had this experience. We took on a new member of staff just over a month ago and this will be dealt with. I would like to try and give you a better experience as this is not us at all. Customers and customer service is high priory and extremely important to us, I would hope you give us another opportunity to put things right. Again, we are very sorry. Kind Regards Allcocks Outdoor Store

Posted 4 years ago

Allcocks Outdoor Store is rated 4.7 based on 142 reviews