“I ordered some carpet samples. I received an automatic order acknowledgement, followed by a note to say that the order was cancelled as they were no longer providing samples after 13th December, but their website didn't allow them to take this feature off.”
“Was hoping to receive a sample to see what the product looked like in person however my order was cancelled I think only after a day of confirmation, went elsewhere, much better service”
“I ordered a sample that never turned up. I had an email to say the order has been amended not explaining what and that was it. Not sure what happened but I’ll dind an alternative company to buy my flooring”
“Ordered a sample and was informed it should have arrived 10 days ago. It never did and despite sending two emails, still not heard anything. I thought the least I should expect is the courtesy of a reply. Clearly, they do not require any additional customers.”
“Ordered a sample on 31 Oct. Sample didn't get despatched until 5 Nov. Now the 14 Nov and still waiting for it to arrive. Clearly not a company who wants my business! Will not be using All Floors Express again.”
“Samples ordered were never delivered. This is probably a common problem, as in the confirmation email of the samples, they ask people not to contact them to complain about samples not arriving...”
“I ordered three samples. After an email and two phone calls two of the samples turned up after 4 weeks and I had to pay £1.50 excess postage. There was no explanation why the third sample wasn't included. I have emailed the company but not received an apology or explanation. Will not consider using again.”
“I ordered the carpet from All Floors after seeing it elsewhere at a higher price.
It arrived in just over a week and the delivery person even called beforehand to make sure someone was going to be able to receive it.
Great service, would use this company again.”
