“The tour did not take place. And we were not informed although they had our E-Mail and a phone number. They even didn´t give us our money back. We had to ask for it via paypal. Worst experience ever :-((”
Posted 3 years ago
I am very sorry to hear that. It was very unfortunate that the trip was unable to take place. Its very rare for this to happen, and even rarer for a customer not to be informed. Please do accept my apologies that you weren't contacted sooner, as its certainly not the norm.
With regards the refund you have received a full refund. We received a refund request through Paypal and we immediately completed a manual authorisation (instead of going through Paypal's own review process) to ensure you received your money without delay and in less than 24hrs of the request.