Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.62

3.6 Rating 246 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 246 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 5 star review on 6th April 2024

Anonymous

Alfa Travel 4 star review on 27th November 2022

Suz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic holiday to newquay hotel staff all excellent lovely spacious bedrooms and entertainment very good Chris our driver very knowledgeable and friendly and funny”

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Posted 3 days ago

“We just back from four night trip to Bournemouth Royal Norfolk.It was so good,staff and accommodation and food excellent ,but the icing on the cake for us ,was Jim our driver went way and about any experience we have had His knowledge was amazing.He made our holiday for us Frances and Andre Pelle.”

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Posted 1 week ago

“Just returned from Cumberland Hotel Scarborough, it was our first trip with Alpha coaches .Trev our driver was great,loved his dry humour .The hotel was clean,our room was large and cleaned every day ,food plentiful and scrumpy,entertainment great . Top marks to all the staff nothing to much trouble for any of them ,you made our stay ,thankyou .”

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Posted 1 week ago

“the holiday we myself and my partner had last june was exceptional to Weston supermare really nice hotel hotel staff did everything possible to make our stay really nice one beautiful views from the sea front cafes shops grand pier fish n chip shop restaurant atm and rocky beach all near by lovely people the only two slight problems was the heat and really uncomfortable hot in our room and the tap didnt work that was sorted out in no time at all. Weston beaches are lovely clean and safe achor head hotel really well cleaned house keeping staff amazing above and beyond everything reallly welcoming politeness and friendly really did do a good job. Day out in bath and bath city tour great would do this trip again. Highly recommended well done to all involved. Receptionists fabulous the older lady couldnt have been more lovely welcoming and polite she saw us all off the coach said to all of us have a safe journey home really nice a massive credit to her”

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Posted 2 weeks ago

“Hotel queens hotel blackpool great hoilday really nice hotel went in January 28th for five days good food drink love the pendle hill tour witches didnt do bury market like we was promised some passengers complained they didnt want to go to bury market a shame the coach driver didnt want to go it was not on the tour as it was mentioned on the coach. Dan was ok driver but a few problems with him like he said there would be bury market on the way home but no there was no bury market at all wanted to go to bury market as well never mind though the weather was terrible he also left us the day before as well another coach driver took us to the interchange and took us all home. Queens hotel blackpool lovely big bath shower clean rooms good food drink great bingo in hotel. Cromer was amazing love cromer lovely surroundings great coach driver as well lovely hotel love hotel de paris been there before in oct 2023 fabulous holiday lovely passengers staff very lovely traditional hotel staff cant do enough for its coach passengers for us helpful friendly welcoming genuine lovely had a really lovely time. Im going back to cromer in may 2024 the hotel is just somewhere i want to live in if i had the opportunity the surroundings of hotel and its beach its just spectacular honestly amazing amazing place. Excursions was really good plenty of excursions and plenty of time to explore cromer is just beautiful really love love the place. The journey was really good on the way there and on the way back home quick journeys and great great drivers”

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Posted 2 weeks ago

“Just back from Fort William, fantastic trip, beautiful scenery ,great view from bedroom of the loch, driver Tommy was great and was great at telling us all about the places, he was also a good laugh, really recommend Alfa travel, definitely be booking again.”

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Posted 2 weeks ago

“Very reasonable prices. Some really super hotels with helpful and professional staff. It's always easy to book online but customer staff are always ready to help by telephone.”

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Posted 3 weeks ago

“I went away to isle of Wight 11th March 2024 we had the best time ,the hotel ,food, drink prices and driver Andy where amazing Andy spoke to us all the way through the tours and kept us informed through out the journey there and back faultless man .”

Helpful Report

Posted 4 weeks ago

“Tour Ref 218EC, Eastbourne 03SEP23 In a heatwave, Alfa supplied a coach with broken air conditioning. Most passengers were pensioners, but Alfa did NOT supply free bottles of water, and the driver, Russell, did NOT open the roof hatches, thus denying us adequate ventilation. Russell was selling water for 80p (other Alfa drivers charge 50p). On the 5th day it was so hot that I was gulping air and crying on the coach. I told the driver on the 6th day that I thought I was going to die. He was rude and said “it’s not just you, everyone is hot” and we were “lucky to have the blowers (vents above the seats)” as he “didn’t even have that”. The single open window was next to his seat. The coach manual says the cabin temperature is displayed on the dashboard. It was obvious how much everyone was sweating. Travelling home, the outside temperature reached 33 C. We only had the small vents giving weak, warm airflow. We travelled for 2.25 hours without a break, then stopped for an hour when we were 30-40 minutes from the interchange. I was now gulping air, crying, and having stomach cramps, thinking “is this how dogs feel in hot cars?” The trauma stayed with me, and I had to have CBT/EMDR therapy. We complained to Alfa who apologised for the “discomfort” and claimed that "the driver did everything he could to try and provide additional cooling to the coach". Having asked repeatedly why the roof hatches were not opened, and what steps Russell did take to cool the coach, they repeat the same nonsense script (given to them by their lawyer, no doubt), ignored, or told they have “responded appropriately and thoroughly”. They have not. There is a dispute. We asked twice to enter arbitration. They refused. They even implied that I am the liar. They claim we are the only ones who have complained. (I read that the Post Office (scandal 2024) tried that one on, too). We asked about the feedback cards from the hotel which had a section about the coach, that question was ignored. Our holiday was ruined unnecessarily. We could have had a full day in Brighton, as advertised, if Russell had wanted (we had less than 3 hours off the coach). We could have been comfortable, if he had opened the roof hatches. He could have been concerned, not confrontational, when alerted that a passenger was finding the extreme heat distressing. We hope our fellow passengers stayed well, did not suffer dehydration from sweating, or any complications from the heat. All we wanted was a nice holiday, as advertised. Our only recourse is legal action. If you want to gamble with your time, money, and wellbeing, then do book an Alfa holiday. So much can go wrong, and if it does you will not see your money again unless you go to court. Alfa practices this tactic all the time judging by the reviews, so best book with a decent company that does care about its customers.”

Helpful Report

Posted 2 months ago

“Rejina. Best holiday so much fun girl doing games great hotel and food good”

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Posted 2 months ago

“had two amazing hoildays with alfa one to weston super mare in june and again in cromer nolkfolk really lovely staff well stocked hotel clean bright excursions fabulous coach drivers andy and Brian could not been more helpful and friendly local pick up excellent food service rooms receptionists in both hotels incredible really go out the way to help. My fella who i regularly travel with have got a brain injury severe brain injury and damage that affects his speech memory and impediment balance etc alfa cant be more understanding and patient with him. Food really good plenty and with tea coffee hotels super clean and well maintained as well definitely would recommend and i have booked three more holidays with alfa blackpool jan 2024 cromer may 2024 and scotland oct 2024. I hope they are good ones to”

Helpful Report

Posted 5 months ago

“Booking ref KXJ70 Tour Ref 5272/1 - Our 1st coach holiday Positives - Coach driver Ian was brilliant very informative friendly and loved telling jokes even though some we had heard before, We would give Ian top marks Negatives - Room allocated 104 which was located in the DUNGEON below ground level no natural light and damp. Furniture in Bar & Restaurant was worn and uncomfortable, seats in restaurant were very low, I had to ask for a cushion to sit on as to reach the table, food was of a low standard and ration sized portions, boiled potatoes every night ! does the chef not know a potato is a very versatile vegetable and can be chipped, baked, roasted, mashed and can be presented in many ways. Other regular Alfa guests commented to us that we had probably picked the worse hotel that Alfa sells for our 1st coach holiday.”

Helpful Report

Posted 5 months ago

“We had an excellent Holiday Tour No 5336NE, Severn & Wye Rivers and Railways ,Hotel was lovely my only problem was the driver who was full of his own importance, told us not to call him driver and told us his name, Mark I think he thought he had a bus full of 5 year olds , the trips out were lovely apart from the 3rd day when he was supposed to take us to Broadway after being on the Warwickshire Railway, that didn’t happen was looking forward to going to Broadway, so was taken back to the Hotel, he also told us all on the Coach that nobody had to interrupt him when he was having Breakfast or evening meal , oh and that he was not a Bus Driver he was a coach driver, I was sick of hearing him lecture us about one thing or another”

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Posted 6 months ago

“I have just returned from a 5 day trip to Llandudno from the north east and I must say I've enjoyed every minute of it.The coach driver Mark was absolutely fantastic,from the moment we started the holiday to the day we came back ,he was very polite,informative on numerous things of interest on the day trips,his jokes didn't do him any favours,but they were that bad they were funny.The Hydro Hotel was clean and the staff were very polite,the only down side was that the lift was out of order all the time we were there.Mark the coach driver made this holiday,Alpha well done keep the holidays coming.”

Helpful Report

Posted 6 months ago

“We have just returned from a trip to Holy Island and Hadrians Wall, with Alfa Travel, the trip was very good, but, we used the Caledonian Hotel, Jesmond, Newcastle as our base, not impressed, short staffed, infrequent assistance, room issues, restaurant issues, cold food….. the hotel let the trip down, please Alfa, stop using this hotel, or you may start loosing customers … Trip date, 11 to 15 September”

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Posted 7 months ago

“I recntly returned from a coach holiday caught COVID.l left hand lugage on coach.three weeks later and l still have not recieved it”

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Posted 7 months ago

“Recently had a alfa coach holiday to Rob Roy Hotel Scotland . Had a lovely stay .5 star food . Coach driver allan was brill . Explained everything clearly . Helped everyone relax . Had a good laugh with him . Allan I hope our paths cross again . You helped make this holiday and holiday to remember .. thank you . Susan ( squeak) and Anne x”

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Posted 7 months ago

“Our driver, Lawrence, was exceptional. Very welcoming, always smartly dressed. Made us all laugh,very entertaining. Couldn't do enough for us. An asset to Alfa”

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Posted 7 months ago

“Just returned from a very pleasant trip to Tower of London and Windsor Castle. Our Second trip only with Alfa. Our First trip to the Isle of Man in Early June. Well, Trip one to the Isle of Man was excellent. Driver, Hotel, Food, Trips were brilliant. Well, Trip 2 to London. Tower of London and Windsor Castle was Exceptional. Driver Calum, ( An asset to the Company ) Hotel, Clean and food was very good. Staff were polite and professional. ( Harlow Hotel, Harlow ) Would recommend any of the above two coach tours. Have travelled with other Coach Companies over the years but these are as mentioned our first two with Alfa. Looking for our next trip.... Thankyou Bill & Marian Keevil 5th August 2023”

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Posted 8 months ago

“We had a very good driver by the name of Dominic, who took us to our resort in Torquay. He was a very good and pleasant driver. It was a pity that he wasn't our driver for our tours. The hotel was very clean and tidy and the food was excellent.”

Helpful Report

Posted 9 months ago

Alfa Travel is rated 3.6 based on 246 reviews