Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.75

4.8 Rating 319 Reviews

97 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.8

Based on 319 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

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Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They solved the issue”

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“They are efficient in calling to speak to receptionist and then calling back to sort out the issue. They fix the issue quickly. However every time there is an update I need to do on my laptop, the have to put the Akita Username and password. Can I not put in the u/n and p/w?”

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“After the initial wait for a call back, Mason was very helpful throughout and eventually got my problem sorted.”

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“Akita made me happy by promising that if I gave this review they won't ask me for another one. Other than that they have proved to be a competent IT support company and in recent times their response times have dropped which is something to be commended.”

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“when i logged a problem I received a call back promptly and issues were resolved I found Ben to be extremely efficient and helpful”

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“Good response to requests for support and help.”

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“fast tracked the action to sort out log in details when they had stopped working.”

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“A fast and efficient resolution of my problem”

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“Very helpful and swift response thank you”

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“It took a couple of tries to sort out my small Outlook query, but Louis was very helpful and we got there in the end”

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“Completed the required tasks quickly and efficiently”

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“Very friendly and knowledgeable staff, response times are always good. Would recommend Akita.”

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“You need more staff for support- never seem to get through to a tech and takes a long to return call. However, all your staff are very helpful once contact is made”

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“Problem sorted very quickly”

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“Akita systems was able to set up my desktop for me to be able to locate files easily.”

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“I was definitely dealing with a human being. Sadly this also lead to two mistakes being made”

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Sincere apologies for the minor error in setting Out of Office for the wrong user. Our engineer did contact you straightaway to resolve and again please accept our apologies for any inconvenience!

“Always very helpful, and Fixing the issues with in a reasonable amount of time”

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“Tom was quite patient with me. I had a new phone that needed VIP access. I download the App but it seems that on Akita ends, there was something to be done as well (credential ID). He took the time to make sure I could access the server from home, which was the point of VIP. we couldn't confirm it as I was in the office, and hotspot on my phone was not good enough. I will try tonight form home. Not sure this is all resolved, but I had good support. Thanks”

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“Thank you for Tom and Jack's help yesterday regarding the BTHub password issue and your follow up e-mail that it was nothing to worry about. Very grateful, many thanks, sam”

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“Quick response at fixing my issues”

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Akita Systems Limited is rated 4.8 based on 319 reviews