How would you rate
"Order placed. Money taken. Nothing delivered.
No response by email and nobody answered the phones.
After 12 days I actioned a chargeback from my card provider.
I believe this company to be trading fraudulently.
In hindsight, I now see many reviews telling the same story."
"Very helpful service though phones often unanswered when busy. Good range of products and competitive prices."
"Good service, helpful staff, and of course I love my new air conditioner!"
"Beyond words...they just will not deliver until you escalate the complaint to higher management. Utter rubbish, completely useless."
"NEVER RECEIVED THE GOODS
BEWARE THIS IS A SCAM COMPANY"
"Ordered an Aircon unit, tat arrived not on the next day but a week late, arrived without the flaps of the inside units and without the pipes, had to wait for another week till the pipes with the flaps came, As there was not enough piping got in touch with them again to order some more, now am waiting for those for the 2nd week.
They promise to return your calls but never do. Once you call them the person who is dealing with it is always unavailable. Customer service non existent. Stay away as this company is unreliable in every aspect."
"Very good service and advice given. Really helpful. Would definitely use them again."
"Really great customer service - helpful; knowledgable - nothing was too much trouble. A definite rarity in this day and age which is why I'm writing this review!"
"Very poor service: The air con unit arrived 1 week late after many telephone calls (un-returned) and many excuses - and a series of errors.
When it finally arrived it had some of the connectors missing from the extension kit. Another telephone call and the promise of 'we'll put them in the post' -- this was about 3 weeks ago and nothing has been received yet.
The air con unit itself - a 'Panasonic compressor KFR33-YW/X1c-M mk2 12,500btu super inverter air conditioning system' split wall-mounted is very (!) noisy (compared to similar Mitsubishi Heavy Industry units) - and I would not recommend it."
"Great advice and friendly staff. A pleasure to work with."