VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.68

4.7 Rating 941 Reviews

100 %

of reviewers recommend VUDU Performance

4.7

Based on 941 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 20th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service I got at vudu performance. Had an issue with the home tool that was quickly sorted out at HQ.”

Helpful Report

Posted 2 months ago

Dear Martin,Thank you so much for taking the time to give VUDU Performance a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service. We're glad to know that we were able to quickly resolve the issue with your home tool at our headquarters. Providing excellent customer service is our top priority, and we're delighted that we could meet your expectations. Thank you once again for choosing VUDU Performance and for sharing your feedback. We look forward to serving you again in the future! Best regards, Nick

Posted 2 months ago

“Exhaust fitted perfectly sounds great excellent value for money VUDU very helpful”

Helpful Report

Posted 2 months ago

Dear Darren,Thank you so much for giving VUDU Performance a 5-star rating! We appreciate your kind words and are thrilled to hear that the exhaust fitted perfectly and sounds great. We take pride in offering excellent value for money and it's wonderful to know that you are satisfied with your purchase. Our team at VUDU is always here to assist you, so feel free to reach out if you need any further assistance. Thanks again for your positive feedback! Best regards, Nick

Posted 2 months ago

“They made me to pay an extra 25 pounds. It was there fault with the calculation.”

Helpful Report

Posted 2 months ago

Dear Morné, Thank you so much for taking the time to share your feedback and experiences with VUDU Performance. We genuinely appreciate customers like you who let us know about their interactions with our service. I'm afraid when it comes to international shipping, sometimes estimated shipping quotes are incorrect. We cannot keep every individual item in stock, so therefore we can only measure the items to then book in with our couriers upon their arrival. This is why we quote the shipping as estimated, but we try to get as close as possible based on previous dispatches. We value your input and would love to learn more about how we can improve and prevent similar occurrences in the future. Please let us know any suggestions or steps we can take to rectify the situation and make things better for you. Your satisfaction is our utmost priority, and we want to ensure that your experience with VUDU Performance exceeds your expectations. Thank you again for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Nick

Posted 2 months ago

“I ordered a few bits off them and I received them within a few days great service.”

Helpful Report

Posted 2 months ago

Dear Freddie,Thank you so much for taking the time to rate VUDU Performance with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you received your order within just a few days. Providing great service is our top priority, and we are glad that we were able to meet your expectations. Should you have any further needs or inquiries, please do not hesitate to reach out to us. We look forward to serving you again in the future! Best regards, Nick

Posted 2 months ago

“Brilliant service, my go to place for any parts I need for my fiesta st180. Very friendly, great pricing and super fast delivery. Highly recommend”

Helpful Report

Posted 2 months ago

Dear Jason,Thank you so much for your fantastic 5-star rating of VUDU Performance! We are delighted to have provided you with a brilliant service and to be your go-to place for any parts you need for your Fiesta ST180. It's our utmost pleasure to always offer friendly customer support, great pricing, and lightning-fast delivery. Your loyalty as a customer means the world to us, and we sincerely appreciate your continued support. Should you ever require any assistance or have any inquiries, please don't hesitate to reach out to us. We are always here to help! Thank you again for your kind words and your high recommendation. We look forward to serving your automotive needs for many more stellar experiences in the future. Best regards, Nick

Posted 2 months ago

“ITG induction kit ITG intake hose VUDU short shifter What prompted me to buy from VUDU, how all products are designed for and tested on their motorsport team for the FiST. Gives real confidence in the product. 2.5 hours for a novice to install it, following AET motorsport youtube videos. For the brand, it would be useful if written instructions were provided but whatever. Very happy with the quality of all products. Lovely feel to the short shift action.”

Helpful Report

Posted 2 months ago

Thank you so much for your incredible 5-star rating of VUDU Performance. We greatly appreciate your support and feedback. We are thrilled to hear that you are satisfied with your ITG induction kit, ITG intake hose, and VUDU short shifter. We completely understand your suggestion regarding the written instructions, and we will definitely take that into consideration for future improvements. Nonetheless, we are glad that you found the YouTube videos helpful in assisting you with the installation process. Should you have any further questions or need any assistance in the future, please don't hesitate to reach out to us.

Posted 2 months ago

“Really good customer service!”

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Posted 3 months ago

Thank you so much, Joseph, for your outstanding 5-star rating of VUDU Performance! We greatly appreciate your positive feedback. It's wonderful to hear that you experienced really good customer service while using our platform. We'll continue to strive for excellence in providing you the best streaming experience possible. Thank you for choosing VUDU!

Posted 3 months ago

“Great customer service and product is great. I was slightly disappointed that I wasn't made aware that when you state the level of petrol your car currently holds, VUDU without asking, create your map based on this fuel. I currently have 99ron in my vehicle but might, in an emergency, have to use a lesser-grade petrol. I asked VUDU if I could have a lesser-graded fuel map but they said it was an additional charge of £80. A shame I wasn't given the option of what grade fuel map I wanted. Yes, they give you a form to fill in but it asks 'Fuel currently in car (Octane & Brand):' To me, this is asking about your current fuel in the car and not asking what fuel leveled map you'd prefer. Misleading.”

Helpful Report

Posted 3 months ago

Hi Jack, thank you for taking the time to leave us a review. As you say, our calibrator only follows the software request form you completed, which is why we request the form to be completed when sending through your file. You have requested 99 RON fuel, as that's what is in the vehicle currently, so obviously we must follow the request form to keep your car running smoothly with the fuel in the vehicle. The price of £78 for a second map on your tuning tool may seem excessive but in context, a new remap file has a cost of £399 to customers, so to charge just £78 for a whole new calibration seems reasonable in our eyes. Should you need any further assistance on this, please feel free to get in touch!

Posted 3 months ago

“Excellent service ordered parts while Christmas hols were on and parts were sent out very quickly when back working”

Helpful Report

Posted 3 months ago

Thank you so much for awarding VUDU Performance with a fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with our service. We greatly appreciate your kind words and feedback. Our team always strives to provide excellent service and ensure that our customers are satisfied. It means a lot to us to know that we were able to meet your expectations. We understand how important it is to have your parts delivered promptly, even during the Christmas holidays. We are glad that we were able to accommodate your needs and swiftly send out the parts as soon as we were back up and running.

Posted 3 months ago

“The lads there we're great, fitted an ITG maxogen induction to my 300+bhp Focus ST mk3.5, cheeky bov fitted too...wasn't a long job & kept me fueled with chocolate & tea 🤣 10/10 service”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of our VUDU Performance! We sincerely appreciate your support and are thrilled to hear that you had such a positive experience with us. Your satisfaction means the world to us, and we're grateful for your continuous support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your kind words and for choosing VUDU Performance!

Posted 3 months ago

“Stood around for an hour - but had a chat ( and didn't get to scrounge a coffee.... ) Eventually got my exhaust system and half the hangers I needed to fit it. VW sourced the other parts required, still to get it fitted. Tried to sell me a Saker.... LoL”

Helpful Report

Posted 3 months ago

Thank you for the 5 star rating of VUDU Performance, Duncan! We are so glad that you were able to find the parts you needed. And we're sorry that you had to wait for an hour, it sounds like you caught the team at a very busy time. We hope you can get your exhaust system fitted soon, and next time, we'll make sure to provide you with some coffee!

Posted 3 months ago

“Very happy with my purchases from vudu performance delivered very fast and excellent quality and service would highly recommend and will b definitely ordering more for my car”

Helpful Report

Posted 3 months ago

Thank you so much for your 5 star rating of VUDU Performance, Dave - we appreciate the kind words. It's great to hear that you're very happy with your purchases from us. We take pride in providing quality and service that truly exceed expectations, and we're delighted that you'd recommend us to others. We look forward to you placing more orders with us soon!

Posted 3 months ago

“Spot on I'll always use vudu”

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Posted 3 months ago

Thank you so much, Mark, for the fantastic 5-star rating for VUDU Performance. We really appreciate your loyalty! Spot on - we look forward to having you as a VUDU customer always!

Posted 3 months ago

“Competitive pricing and fast delivery”

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Posted 4 months ago

Thank you, Kevin, for your 5 star rating of VUDU Performance! We are delighted to have exceeded your expectations with our competitive pricing and fast delivery. We look forward to serving you again in the future!

Posted 3 months ago

“Iv just installed them on my focus at mk3 and im so happy with the performance, the breaking is on point and they look good as well love the pattern. Perfect OEM fit thank you guys”

Helpful Report

Posted 4 months ago

Thank you so much for the fantastic 5-star rating, Lee! We're truly grateful for your loyalty. We're happy to hear you're happy with the performance of our VUDU Performance brakes - it's great to hear that they look good and that they fit perfectly! Your feedback means a lot to us. Thank you so much!

Posted 3 months ago

“Still waiting for my original order I placed with them some 6 weeks ago and have had to chase 3 times and still no sign of my items - Very disappointing”

Helpful Report

Posted 4 months ago

Hi Paul, we can only apologize for the delay in your order. It seems we are still waiting for stock to become available with our supplier. As you have purchased during a sale period, there's not much further discount we can offer you on this. However, we have applied a 10% refund on your order as a token of goodwill. Our team will keep in touch with you to provide any further updates.

Posted 3 months ago

“Good overall however an additional £45 was requested for shopping. ..whilst it's in their t&c's, it should be made clearer at the time of checkout. Further nothing they should be aware of the items' size and associated costs if they're a stockist.”

Helpful Report

Posted 4 months ago

Thank you for your 4 star rating of VUDU Performance and for your feedback. We appreciate our loyal customers and value your input. We will make sure to take your remarks into consideration in future. Thank you for taking the time to share your experience.

Posted 3 months ago

“I would just like to thank Vudu for the amazing service I received once arrived I was quickly seen too and before I knew it car was pulled in to be worked on. The lad doing my car was a pleasant guy who chatted to me while doing the work and explain what they was doing with my car step by step even talked me through some of the other projects that were happening there. The map I had on the car itself is fantastic it’s such a massive difference and continues to pull a smile on my face every time I drive it. Service was fantastic, product is fantastic and will definitely be returning for future plans.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5 star rating for VUDU Performance and for your generous feedback! We are very appreciative and we are glad to hear that you were pleased with the service and product. We are delighted that the map you had on your car pulled a smile on your face, that speaks volumes for the quality of our work. We look forward to serving you again in the future and thank you again for your kind and generous words!

Posted 3 months ago

“Great service and replies when contacted, product quality top notch”

Helpful Report

Posted 4 months ago

Thank you so much for the 5-star rating! We really appreciate your kind words regarding the performance of VUDU. We strive to provide great service and top-notch quality products, and we are glad that you have been so satisfied! Thank you for your review!

Posted 3 months ago

“Purchased an air filter, never heard of the company before but it was recommended to me. Wasn’t kept upto date with the fact there was none on the shelf, had to chase it myself to find out what was going on, and now that I’m trying to return the item I’m being told there is a restocking fee that I will be charged”

Helpful Report

Posted 4 months ago

Hi Ben, looking over your order, I can see you received an email the following day after you placed your order and the order was completed 5 working days after this. Black Friday is our busiest time of the year, with hundreds of orders coming through to us in a very short space of time, so we can only apologize that the order was not with you any sooner. Regarding the restocking fee, this is in place to prevent the company from being left with very specific items that we would find difficult to move on from our warehouse. Our suppliers would also charge a restocking fee if we wanted to send the item back, leaving us with no choice to put this procedure in place. More details can be found in our T&C's: https://vuduperformance.com/pages/terms

Posted 4 months ago

VUDU Performance is rated 4.7 based on 941 reviews