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Adrian Flux Reviews

2.8 Rating 343 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

2.8

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I insured my van with adrian flux and was asked for my no claimes and milage. I forwarded my no claims from email off last insurer and told someone over phone my milage. I asked if they needed anything else. They said no. That was in march. On saturday out the blue my insurance was cancelled. Looking back i did get an email saying they could not open my attachment, i missed it. That was it. Now i have a cancelled insurance and it will up my preiums and they want nearly double to be paid again to be insured. Minimal warning and no understanding. Avoid.”

Posted 1 year ago

“I've just looked at the negative reviews & I share some of other customers frustrations. However, I myself had a difficult time attempting to have a refund issued & as a consequence ended the call; I redialled to initiate a complaint & unfortunately was abrupt with the female who answered, & I got demanding, but the employee who, I found out was called Kayliegh, kept her composure, assimilated the information & asked me to hold, on her return I had calmed down & she again listened to my discourse, she then requested I hold again until she discussed this with the necessary dept. & had practically resolved the issue on her return, with the utmost courtesy & professionalism, which I have to applaud! 👏 So I hope the hierarchy at adrianflux see this review & recognise the efficiency & diplomacy she applied to the situation. Thanks again kayliegh. To all those customers who find themselves in a complex place with a call centre, please remember it's more about how individuals can apply the necessary skills than them trying to be difficult; most of the time.”

Posted 1 year ago

“Stuck on hold for 15 minutes before anyone spoke to me, not a good sign. No refund given on cancellation of car insurance policy even though I asked about this when I took it out. I DO NOT RECOMMEND THIS COMPANY!”

Posted 1 year ago

“Very high hidden charges if you decide to cancel the insurance. We had to do it as we sold the vehicle and the insurance was no longer needed. They started threatening us with debt collectors. Avoid that company!”

Posted 1 year ago

“Had a breakdown away from home , called Adrian flux as I took breakdown cover out with insurance and all went very smoothly. I had 2 taxis to drive all 9 of us home and van was picked up and dropped off by next afternoon.”

Posted 1 year ago

“Very poor customer service. Took over a week to register a claim. It took over one hour to get through to someone in the claims team to only be bounced around and left on hold again and again. When I finally registered my claim the details weren't passed on to my insurance provider (these guys are the middle man). Took 9 weeks for them to pay out on my claim. When I got a new car I gave them the opportunity to quote, it only took 10 min to get through to someone vs over an hour when you have to make a claim). The quote was £1000 more than the previous year's insurance i held with them all because my car was stolen and I had to claim. They convinced me to take the insurance while I shop around and I can cancel with a full refund within 14 days...only later to find out there are admin charges applied. I found better insurance, for less than half of the price quoted and better cover. Oh and they also loaded my policy with loads of extra I didn't need and weren't included in my previous years policy's. Upon reflection I belive they were trying to make it hard for me to leave. The terms for getting a full refund within 14 day's only applies if you find like for like cover or better cover at a price they are unable to match.”

Posted 1 year ago

“Obtained a competitive quote,which i accepted, with care and professional advice on a Campervan. Completion of documents with the minimum of fuss.”

Posted 1 year ago

“Cannot get through to them. Renewal price high. Costs me £50 in phone calls just to be cut off or not resolved. STEER CLEAR UNLESS YOU WANT AN INFURIATING EXPERIENCE.”

Posted 1 year ago

“Tried to talk to Adrian Flux about address change. Impossible to talk to the right person. Started at 9am. It is now 11.10am. They were very good. Now they are awful. I will not use them again.”

Posted 1 year ago

“After two years of straightforward insurance cover from Adrian Flux, the last year has been really poor. Having changed my campervan, it took six weeks and repeated requests to get any response, and even longer to get a revised quote. Even then I could not get a response to activate it. Cancelling the previous policy and getting a refund has been even worse. Maybe I was just dealing with a particularly inefficient person, but I am certainly relieved I didn’t have to make a claim. Strongly recommend you avoid unless you have no other choice. Trefor Lloyd”

Posted 2 years ago

“Absolute Robdogs! My husband insured with these even though I told him of my family experience. He thought they were ok until he cancelled the policy due to selling the vehicle when they've charged him the policy for the rest of the year even though it was only renewed in January, just 4 months ago. HERE IS A WARNING TO ALL- They claim to be EXPERTS in kit cars, modified cars, motorcycles, trikes, plus every motor manufacturer... they're only EXPERTS in ripping people off! If you want a policy just so you are legal, ok fine BUT don't ever expect to make a successful claim and if you cancel, it makes no difference, you'll still have to pay. A family member after a no fault accident was well over a year awaiting a payment. He was actually shocked when it came through as was so long, he'd pushed it from his mind. Even then it was a pittance and for nothing like what his kit car had been worth and not for injuries sustained or time off work. They just didn't fight to get him what he should have got. They're absolutely disgusting. AVOID AT ALL COSTS! Should you be considering using them, read these online reviews! Those people who are happy are those who haven't tried to make a claim or cancel, that's when you truly find out an insurance company's worth. Yes Flux make it easy to take out a policy because they've got you by the short and curlies then. Please don't give them your well earned money!”

Posted 2 years ago

“I was looking for an online quote for renewing my camper van insurance,and Adrian Flux gave me a return call and quoted me over £100 cheaper than my previous insurance broker, for better cover than previous.Great service thank you 😊”

Posted 2 years ago

“You made a mistake setting up a new car policy. I paid in full. When I noticed the mistake I got in touch to ask you to change it and this resulted in a lower premium but you refused to refund the difference between what I had paid and the new premium you quoted me, only offering me a small refund!! You couldn't understand why I was angry. I cancelled the whole thing (and got a much cheaper policy btw), but you won't apologise or admit any blame. Incredible and the most frustrating company I have ever dealt with.”

Posted 2 years ago

“I got a multicar quote for my three cars... the combined total was £1282.77 way over my like for like multicar price of £635.62 ... Jokers”

Posted 2 years ago

“tried to claim for a crash that i was not involved in 2 weeks and no contact spent 2 hrs this am cannot get through to anybody that can help in the end i was fobbed off with a number to ring and low and behold they said ring aidrian flux lol”

Posted 2 years ago

“Adrian Flux are the best company I’ve dealt with. Great service and amazing premiums.”

Posted 2 years ago

“Terrible company, fine until you need to claim, but God help you if you do The people behind them are a joke and do not care a jot about your problems. Multiple phone calls for a non fault accident resulted in me taking time off a self employed job waiting for them to bring me a loan car, sat in all day , they never turned up, not even a phone call to cancel , cost me a days wages. After around 10 phone calls and only after me screaming at them like a maniac did they admit that they have no loan cars and it would be weeks before they could potentially help. Stressful disgusting experience. Avoid at all costs”

Posted 2 years ago

“Went onto Compare the Market for my caravan insurance, Adrian Flux (AF) came up with the most favourable offer, the second offer was £2 dearer. The AF quote asked me to phone them, this i did and after a protracted conversation going over the same information i put on the web, the girl asked me to hold on whilst she checked with their insurance providers, she eventually came back to say that her insurance providers could not quote because of the caravan make (Hymer) and that i only had one security lock listed for anti theft. She then proceeded to say that another company (Aviva) could quote, at this point she was going to ask me all the questions again and then go to Aviva, i told her that i would not ever go with Aviva as i had already been let down through another policy when they were Norwich Union, i politely told the girl at AF 'thanks for wasting my time' and said goodbye. The latest thing is, i went onto the second provider and filled in a few questions, within a minute my caravan insurance was in place. Another lesson learned.”

Posted 2 years ago

“Beware of the hidden charges. I insured my daughter as a learner driver from the date of her 17th birthday on the understanding that when she passed her test the policy needed to be updated to be a full UK license holder. I thought this would give her 12 months no claims discount by her 18th birthday....... wrong. She passed first time within 6 months into her policy, so I phoned to update the policy as discussed. Wrong again. The existing policy had to be cancelled and a new policy started from day one. Not only that, I was told the cancellation charges meant I had £7 to roll over from my initial £330 annual payment which I had paid in full. To add insult to injury, the new start up also meant there would be no account for any no claims discount earned from the existing policy because it hadn't run it's full term. My advice is pass your test on the day the policy runs out. Absolute robbery.”

Posted 2 years ago

“My insurance was due for renewal in 4 weeks contacted them said can’t give me a quote for renewal besides be with the for 7 years said it was to early, so when it was 16 days to renewal contacted them again could not match quote from comparison site bearing in made i am not your driver in 50,s and flawless insurance so contacted them 3 times in all and said they would look and let me know, after 3rd time I went with a cheaper insurance by £60 and a good reputable company today i have had a letter from them saying they need more in from me to get a quote from them I have been with them 7 years how much more info do they need, they are the most dreadful insurance no one got back to me after contacting them numerous times they do not look sfte4 customers and without cus you WONT HAVE A BUSINESS SHAME ON YOU”

Posted 2 years ago

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Adrian Flux is rated 2.8 based on 343 reviews