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Adrian Flux Reviews

2.8 Rating 343 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

2.8

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total rip off...my daughter has the black box fitted which according to Adrian Flux could reduce your premium next year...however no matter how carefully she drives she gets a warning every day which then pushes up next year's premium. Then she drove a bit too fast and they want to cancel the policy...but strangely enough can offer a new policy with the same insurer for an extra £900. Make of that what you will. The case has been sent to the ombudsman and I've cancelled the policy.”

Posted 1 year ago

“Absolutely awful if you need to make a claim. Their claims handler does not answer the phone, they do not respond to emails and leave you with no vehicle, no way forward, no timescales, no decision on a repair. I have never had such a poor service”

Posted 1 year ago

“Stay away. Cancelation fees are ridicoulus. Used policy for just over 1 month and when wsnted to cacel they said they can give me back 50% of my full payment ! Joke !”

Posted 1 year ago

“Poor customer service. If you have a non fault claim ,this insurer will give your case to a management company auxillis who's only goal is cheap corner cutting repairs to keep costs down for the other parties insurer. Pay the extra and go somewhere else”

Posted 1 year ago

“Took campervan insurance out, there was a small discrepancy with the policy to do with parking and they doubled the price. While I was on the phone I redid the quote online and Adrian flux came up as the cheapest only a few quid more than the original quote. I told her this on the phone and she then said she would redo the quote, which then come back as £200 dearer than the original quote. I then cancelled the policy and was charged £75. Basically these jokers are committing daylight robbery, please take my advice and use another insurer.”

Posted 1 year ago

“Spent4 hour to get threw 220 .19.2022 I ask the female can you please update me the price I’m paying postcode email phone number . Ok so what’s the renewal price .It’s on page2 I don’t have page 2 that’s why I’m calling you. Well I should be there! Really unprofessional I still don’t now the price next year I will look 👀 around why couldn’t she say ££ talk about wasting my time 🤬”

Posted 1 year ago

“Do not take out a learner policy it will cost you more money than the policy when your child passes their test! Absolute rip off!!! 3 months as a learner at £45 then £162 to cancel and then when the quote came through once he passed they wanted £500 more than any other company!!! Learner drivers please please don’t use this company!!!!”

Posted 1 year ago

“AVOID AT all Cost I have been trying to contact them for Renewal/cancellation of my policy, wasted 20 mins on Chat they dint help, no one is picking up the phone. no reply on email as well. Insurance cancellation should be easy, they should send the NCB straightway.”

Posted 1 year ago

“Insured van after difficulties as it does not fit into the descriptions given in boxes on line, pho edthemandthey gave me a much better price than manyothervan insurers so I'm very pleased with them.”

Posted 1 year ago

“Cowboys, still waiting for a refund, cooling off period. Phone calls have been ended due to closing. Spent hours on the phone for it to go dead. Happy enough to take money, won’t refund. Will be getting solicitors involved.”

Posted 1 year ago

“They’ve taken £480 from my account 3 days before the renewal is due! 40 minutes hold time to eventually speak to someone who wasn’t interested. Have requested a refund and will take my business elsewhere for a better level of cover and over £100 cheaper!”

Posted 1 year ago

“My 18 year old daughter insured her first car with them and got quoted £2327 which we paid straight away. Two months later the car failed the mot so we decided to scrap it as was going to cost more than what it was worth. Brought a new car and asked them to transfer the policy which they refused and wanted an extra £5000 which we simply do not have. Was told by their own customer service advisor to go to another insurance company as the person who deals with our particular insurance company was on holiday! We did indeed go to another insurance company who insured her for less than their original price and spread payments over 12 months interest free. Asked for some money back as she was only insured for 2 months with them and we had paid a year upfront. They charged me £957.23 just to unsure her for that period which is over 40% of the total policy. On top of that you will wait hours to get through to them and they will push you pillar to post. Day light robbers and at least Dick Turpin wore a mask! AVOID AVOID AVOID”

Posted 1 year ago

“My daughters smart box insurance was cancelled 1 day after her cooling off period saying that she was doing 76 in 60. The back road they said she was doing 76 it’s almost impossible to do without being chucked off the road due to dips and curves, I have an AMG and I tried it, it’s almost impossible, especially for a new driver and 1.1 Clio! They said to keep her insurance active they wanted another £1000, she declined. 1 months of insurance cost her £800 as they refused to refund the whole year due to admin cost blah blah. She now has to declare her cancelled insurance. Luckily Admiral insurance was aware of the issue with Adrian Flux and insured her cheaper than them. She now has been driving with a black box for 6 months no issues. Stay clear, please! Just read the reviews, it says it all.”

Posted 1 year ago

“They offer the best prices but then try and catch you out with added cost, admin fees and cancelations costs. My quote was close to £300 which i paid. This then doubled to around £600 because they said i failed to tell them about a claim (which i DID tell them about when i filled in the forms). They then told me on the phone (after i had already paid a week ago, then agreed to pay £600) that they couldn't insure me because i didnt have a tracker. They then charged me £75 cancelation fee for this, although it was them telling me they can no longer insure me!”

Posted 1 year ago

“Very good”

Posted 1 year ago

“Adrian Flux, what are you doing? I bought a policy online for £579. I missed stating a four year old at fault accident that with costs of only £1500. not intentional, just thought it was longer than 5 years ago, but was in-fact only 4 years, I then had to pay an additional £323 which included £35 admin fee, this in my mind was extortionate but paid as I needed cover that day. I have now moved 6 months into the policy and they want an additional £203 inc. £35 admin fee to change my address..... my car insurance gave me a refund as i am in a cheaper insurance area.... but not Adrian Flux.... already paid £902 so now want to see what refund i would get if i cancel now as its should be pretty much in line with the cost of what i can get a policy at.... but no they are only willing to refund £266.... this is Theft pure and simple. going to review thoroughly your T&C's where i agreed to the theft with "New business fees" and "your fees" and "commission" and if not stated as per you have informed me, I definitely am going to be raising a Small claims petition. please stay away from these cowboys, should have told them to shove it when they wanted the additional £323 originally...... Update 1: they have given me an itemised cancellation statement, however the charge i was disputing was the additional £203 as this was extortionate and unjustified for a change of address into a cheaper insurance area, they have included this in the refund calculation even though i disputed. but even so, this charge is in full and has not been refunded Pro-Rata... I am on hold again to them now, but I will be pursuing this as its not even been refunded pro-rata since the change was made, but i did not accept this charge. Update 2: They will not remove this charge and apply the refund for the correct amount, i was expecting circa £460 total refund. They stated the7y would refund their commission on that £203 charge only which amounts to £69, I have refused and will instead raise a petition to the small claims court, obviously my administration charges for doing so are also expensive and will be included in the petition with my hourly charge for waiting on hold etc.. also included in the overall charge in the petition.”

Posted 1 year ago

“Worst company not sure they are still operating, tried to insure different vehicles with them, but they come back with a double priced quote or they advertise insurance services which won’t be offering when you ask for. Totally incompetent. Stay away please”

Posted 1 year ago

“Great service, great price thank you”

Posted 1 year ago

“The worst insurance company I ever dealt with. We insured our campervan with them and they gave us such a "ride" we had to cancel after 7 days. Constant messages and letters demanding extra paperwork and hidden fees. Looks like the cheapest but at the end turned out most expensive. We paid for the whole year in advance, after 7 days we had £68 back...and nervous breakdown for free. I would not recommend to anyone.”

Posted 1 year ago

“Well we’re can I begin, after an accident in December last year which was not my fault as I was stationary at the time. I am no further forward with my claim being settled. I have since renewed my Policy with another Agency and am now being told that I have to pay another £127.00 on top of my Policy as Adrian Flux and underwriters cannot give me anything in writing to say that I was not to blame, I am being told that this can take up to a year, I have to add that my car was repaired with no concerns, and the annoying point is no one has contacted me to tell me anything different, only finding this out after I have taken out a new policy and then find this all out hence the extra monies, which underwriters say will not be reimbursed, definitely would not use this Company again.”

Posted 1 year ago

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Adrian Flux is rated 2.8 based on 343 reviews