Additional Lengths Reviews

Name: Additional Lengths
Address: Unit 2 Easter Park, Teesside Industrial Estate, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees
Rating: 4.27

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

4.3

Based on 736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

Kamaljit Kaur

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality hair, great colour and the hair itself is super soft love it”

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Posted 4 years ago

“Was told the product would work and it did nothing for my extensions at all ! Total waste of my time and money”

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Posted 4 years ago

“Fast delivery and really satisfied with the hair thanks again for a great service”

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Posted 4 years ago

“Great delivery, quality and products!”

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Posted 4 years ago

“Great hair but could be more helpful when needing to exchange. I had some hair in the wrong colour and when I asked to exchange it they wouldn’t allow me too as it didn’t have a batch number in the back of the packet? Why is this my fault? It quite clearly hasn’t been opened or used or damaged in anyway! All I wanted to do was a straight swap! So now I’m stuck with a £59 packet of hair I can’t use and have to wait to finish my daughters hair cause it’s already cost me £300 and to try and fine another £69 then postage or the drive their!! All because they won’t do a straight swap! I am disappointed with how unhelpful they were”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry your experience with us prompted you to leave us a low review - I've listened to the calls you've had with our customer services team; one where you had purchased the wrong accessory for the hair you had purchased which we called to clarify, and the other regarding your return. I think that perhaps our returns policy (displayed on our website) wasn't explained clearly to you - for that I apologise. Because you purchase both online and instore our rep advised that you would need to show proof of purchase, because you stated you may not be able to do that the next alternative would be to track down the hair from the batch number printed on the back of the packet. If this is non-existent (as some older products didn't have it) we'd still be able to help but we would need to be able to check that the product you wish to exchange was originally purchased by yourself within 28 days of yourself returning it. If you are unable to find your receipt from the instore purchase or re-print your order from your online account, we could then look at bank statement details from the day that you purchased the goods instore or online. If this purchase is still recent we would happily exchange them for you but we do need to see proof of purchase from any of the means described above. Please get in touch with us on the telephone number you usually call when speaking with us to see if we can help get this sorted for you. Many thanks Additional Lengths Team

Posted 4 years ago

“Best shampoo and conditioner I have ever used! Wish I had discovered it sooner! Can not recommend enough 👍🏻”

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Posted 4 years ago

“Ordered the shampoo no problems came quick in post Works wonders highly recommend.”

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Posted 4 years ago

“Easy to find what I was looking for, quick delivery! Happy customer!”

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Posted 4 years ago

“Perfect thank you”

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Posted 4 years ago

“Quick service however postage is excessive for size of items. Ordered tip extensions however glue was rather thick this time so all had to be trimmed effecting the durability of extensions. Remi catchet need to review qc processes to ensure glue does not exceed size of rings. Lovely hair just hope that it lasts”

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Posted 4 years ago

“I love the quality of Remis cachet elegance. Always consistent and no problem with ordering and refunds.”

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Posted 4 years ago

“Love additional lengths”

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Posted 4 years ago

“Great service as always and good descriptions”

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Posted 4 years ago

“Fast delivery, great service , amazing hair and products ⭐️🌟⭐️🌟⭐️💇‍♀️👌 Thanks”

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Posted 4 years ago

“Fast service, good price & good quantity. New prebond squares too small for 1g of Hair, when melted glue dried quicker than can shape as glue slightly thin.”

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Posted 4 years ago

“Thank you for this great product. The hair extension company I use has nothing like it, so this has made my application quicker and my work area tidy 😊”

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Posted 4 years ago

“Of what we have ordered so fair everything has come in good time and to the standards we expected. Thanks”

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Posted 4 years ago

“Bought tapes for hair extensions they just weren’t as sticky as the ones I’ve had in the past and the hair just fell out...I contacted customer services twice now via email had acknowledgement of both emails but no response just ignored me....poor customer service by anyone’s standards”

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Posted 4 years ago

“The tape on the hair was so bad it came out with one wash”

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Posted 4 years ago

“Very expensive for the amount l paid 15 for same item else where but service”

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Posted 4 years ago

Additional Lengths is rated 4.3 based on 736 reviews