Additional Lengths Reviews

Name: Additional Lengths
Address: Unit 2 Easter Park, Teesside Industrial Estate, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees
Rating: 4.27

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

4.3

Based on 736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

Kamaljit Kaur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t hold much in stock and it takes ages to come back in stock”

Helpful Report

Posted 4 years ago

“Very poor quality hair extensions. The tapes also slid out very quickly, even using a sulfate free shampoo & conditioner. Not impressed and will not use again for other clients.”

Helpful Report

Posted 4 years ago

“Poor poor quality recently changed Been buying hair from additional lengths for a few years i have recently changed my extensions colour to incorporate brown with blonde it seems they have changed their hair and the hair is now dry very poor quality knots up and gets tangled quick - also its impossible to style it! When i made a complaint as i spent £300 on the hair and only had it in for 1 week the management told me i would have to send the hair back for expection and they cant guarantee a refund! Ridiculous customer service will not be using them again avoid at all costs the hair has changed and is now poor quality there are so many other companies on the market that do good remi hair so shop around!”

Helpful Report

Posted 4 years ago

“Lack of stickiness to the tapes lead them to falling out in what I believe is a faulty batch. I have made two complaints and still not heard anything from the team.”

Helpful Report

Posted 4 years ago

Hi Holly, Sorry your experience has led to you leaving a negative review. I've checked through our correspondence and haven't managed to find a complaint from you with your account's email address. As with all of our customers who wish to make complaints we kindly request that you fill in our complaints form so our team can help resolve these issues for you. You can find it here: https://www.additionallengths.co.uk/complaints-form-i105 A successful submission will present you with a completion screen. All the best Additional Lengths

Posted 4 years ago

“I can not yet send a review as I have sent my purchase back for an exchange. Once I receive my new purchase I will be sure to leave a review Thanks”

Helpful Report

Posted 5 years ago

Hi Sharon, Hopefully your purchase and subsequent exchange will be an overall positive experience from you. Please get in touch if you aren't satisfied with our performance. At Additional Lengths we take pride in giving great customer service, which is constantly evolving to our clients wants and needs. All the best Additional Lengths

Posted 5 years ago

“Hairs so thin hardly get any for value and gone static not happy at all”

Helpful Report

Posted 5 years ago

Hello there We are sorry your experience has led to you leaving us a low review. If you are experiencing issues with your purchase may I kindly suggest that you fill in a complaint form so that we can investigate further: https://www.additionallengths.co.uk/complaints-form-i105 All the best Additional Lengths

Posted 5 years ago

“Still not recieved!!”

Helpful Report

Posted 5 years ago

Hi Jodine, thanks for taking the time to leave a review. Without going into too much detail about your order via a public platform - we would always recommend selecting a fully tracked and guaranteed delivery service. At this time of year delivery times can only be used as estimates however at least with a guaranteed service you can fully track it and we can refund postage costs if it fails to meet its guaranteed delivery window. Please get in touch with us via telephone or email if your item is not received within 28 days of purchase.

Posted 5 years ago

“Really love the hair but my poor review is due to the fact you can’t get it half the time. For the third time the hair I require is out of stock as are a lot of others talking to other people and hairdresser. I have been waiting for two months and have had to order 18” when I only require 14” therefore costing me more money for hair that will be cut off and wasted. I think it is poor service that this keeps happening.”

Helpful Report

Posted 5 years ago

Hi Dawn The colour 55 tape hair came back into stock 2 days ago, we usually advise customers when they call when we expect deliveries so if you need to know when we are getting something back in stock, just give us a call! If you want to return the 18" to swap for the 14" just fill in a returns form. Thanks

Posted 5 years ago

“Had extensions installed, cut to my hair and styled and they came out whilst washing, unable to put back in as cut to style. Waste of money unfortunately”

Helpful Report

Posted 5 years ago

Thank you for your review. I've tried to find a complaint registered regarding your purchase but haven't been able to find one. We would be happy to help you resolve this issue if you would like to fill in a complaints form so we can investigate this further for you. You can find the form here https://www.additionallengths.co.uk/complaints-form-i105 Please let us know if we can assist you further.

Posted 5 years ago

“Unsatisfactory customer service!”

Helpful Report

Posted 5 years ago

Sorry you feel that our customer service was unsatisfactory. We cancel and refund orders for many reasons, as we take card security very seriously. Usually we call the customer and email them to explain why an order has been refused to avoid any confusion. If I can clear anything up for you please get in touch via our website, however on this occasion we feel that we have acted in a satisfactory way regarding online fraud.

Posted 5 years ago

“Disappointing, its so thin and i wont be able use it, expected more”

Helpful Report

Posted 5 years ago

Hi there sorry to hear that you aren't happy with our product. As long as it hasn't been removed from it's backing card or had it's security tags removed you can return the product for a refund. Please see our returns policy here: https://www.additionallengths.co.uk/returns-i96

Posted 5 years ago

“The hair quality is shocking. i had to have it removed a week later. The hair knots feels very platic and the 1b you get is not a normal 1b you get rich darkest brown/black. This colour is more like a medium moisey brown with greenish/greyish tone to it. I kept finding bluish hair in it. I comolained but novody is taking reaponsibility. Please do your re-search and spent your hardworking money elsewhere”

Helpful Report

Posted 5 years ago

Hello, Unfortunately, we do not have a record of you purchasing from ourselves so cannot say that if you have purchased a genuine product or from another brand. If you have purchased from elsewhere, we would recommend going back to the seller and resolving the issue with them as they will be best suited to deal with and resolve this for you. If you have purchased direct, please get in touch and we will be more than happy to resolve any issues that you may have had.

Posted 5 years ago

“We are a salon who use the Remi ultra tips, usually the hair is fantastic but myself and a couple off my costumers have recently received a really bad extensions they are nothing like they used to be! Half the thickness but the same price!! I have picture evidence of the hair extensions the difference between the old and new which is horric which I shall post around if this isn’t resolved quickly and I have really fine hair and it’s doesnt even blend my base line and that’s with a 100 (4 packs). They don’t seem to want to take any fault for this, when sending pictures they said they only take it from weight not picture so I weighed them still wouldn’t offer me a refund or to send out thicker ones like they used to, I am waiting for a response on where to go next so shall keep you all updated and I think if this is the new hair everyone needs to find somewhere else, hopefully they will be helpful and resolve my matter so In future money isnt wasted and costumers aren’t left over charged for poor quality hair”

Helpful Report

Posted 5 years ago

Hello Isobel, I believe this issue is currently in the process of been resolved for you and we have since requested the hair back so that we can further examine the issue and refund, replace or exchange the issue depending on our findings. We do find it a little unfair that this review has been posted before we were given the chance to fully respond and resolve any issue that you are having. We are unable to fully resolve any issue without first being able to examine the hair properly, which we have since been able to do. This is under review, but we will know further information once we are able to examine the rest of the hair and resolve this issue for you.

Posted 5 years ago

“The tapes don’t last, first time I washed my hair they all started peeling I am a professional and a professional fitted them, very disappointed!”

Helpful Report

Posted 5 years ago

Hi Alethea We are sorry to hear you are not satisfied. The tape tabs we supply are of very high quality and can last up to 12 weeks however this will depend on how you maintain the bonded area or if they are initially fitted correctly. When using these tape tabs you must ensure that any residue from removal solutions has been thoroughly removed from the extension as this replacement sounds like something has gone wrong during that process. If you require any help or assistance on how to use the product correctly please don't hesitate to get in touch.

Posted 5 years ago

“Worst extentions ive ever had. Fell out constantly from the second they went in. Woulf”

Helpful Report

Posted 5 years ago

Sorry to hear that you are unhappy, however we have been unable to verify a purchase of hair extensions from your account. If you do have an issue with your order, please get in touch with us so we can help resolve it for you.

Posted 5 years ago

“Still waiting for my order ......”

Helpful Report

Posted 5 years ago

it appears that this order was never completed, which is why you never received it. Apologies for the confusion.

Posted 5 years ago

We looked into your order, it looks like the checkout process was never completed. If you feel this is an error please get in touch we'd be happy to resolve this for you.

Posted 5 years ago

“Im not sure why you have sent this review as you called me to say the product was out of stock and you were refunding me, has this been dealt with ?”

Helpful Report

Posted 5 years ago

“Rude staff. As soon as I walked into the shop I felt unwanted as if I was an inconvenience to be there buying the hair. I was told there was nothing I could buy for my hair as it wasn’t a shade they could match. I would have been fine with this if it was approached in a nicer manner however I felt the staff were extremely rude. I definitly won’t be returning back.”

Helpful Report

Posted 5 years ago

“Very disappointed with the hair quality I've only had it in for 2 days and the frizz on it and it knots all the time.very upset”

Helpful Report

Posted 5 years ago

“Tried to order twice and they didn’t process my payment , still waiting for a refund”

Helpful Report

Posted 6 years ago

Additional Lengths is rated 4.3 based on 736 reviews