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Addison Ross Reviews

4.8 Rating 2,170 Reviews

96 %

of reviewers recommend Addison Ross

Company Reviews

Product Reviews

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Madeleine Brindle

Addison Ross 5 star review on 28th January 2023

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 26th November 2022

Lesley Hutcheson

Addison Ross 5 star review on 13th November 2022

Addison Ross 5 star review on 27th October 2022

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we have purchased from Addison Ross and we are delighted with the results. The quality of the frame is very evident and the ability to upload a photo and have it framed within is exellent. Addison Ross are our 'go to' Company and we highly recommend their products and the speed in which our orders have been delivered to us. Our orders have been beautifully packed, ensuring no damage occurred, which is appreciated, and we have received our goods within 2 days of ordering. Could not ask for more efficiency/quality.”

Helpful Report

“I was totally impressed by your quick delivery, beautiful packing & the cherry on the top my new stunning white pepper grinder - thank you.”

“Perfect to be able to send a quality photo frame with a photo mounted and beautifully gift wrapped. My recipient was delighted. Only problem was I didn’t see where to add a message so she didn’t know who it was from but that may have been an oversight on my part.”

“How can I ? As usual you all send review requests too soon. Frames are mainly presents. So I have no idea if it is a success - not yet opened. Might I suggest you give it a month before request.”

“Absolutely delighted with these frames! I had the occasion to reach out to Customer Service and received brilliant support! I am a long time customer and will continue to purchase from, and highly recommend, Addison Ross.”

“Lovely glossy colours. Really sturdy and weighty.”

“The customer service is great, the frame was shipped out very quickly, and their offer of putting in your photo is wonderful. So why 2 stars? Maybe this is me, but I was expecting a more 'substantial' frame. I thought I'd looked at it carefully, but somehow I missed the fact that the silver plated frames have the metal only in front. It does not wrap around to the side, so in effect, what you are getting is a velvet frame with the silver plate at the front border holding the glass in place.”

Thank you for review. We aim to provide as much information as possible on our products extended description. Regarding our Bamboo Silver Plated Photo Frame, and all of our other silver plated frames in our range have a black velvet backing, this is mentioned on our website. We are sorry that you are disappointed with this design, and if you would like to arrange a return please reach out to us directly at an time.

“I am so thrilled with the clock I have purchased. It is a weddding gift for my Great Niece over in Canada and I'm sure she will love it. I will certainly be back when I need that special something in the future. Thank you team.”

“The silver frame is exactly as described and it was delivered in a timely manner. Thank you.”

“This is the second time we have purchased from Addison Ross and we are delighted with the results. The quality of the frame is very evident and the ability to upload a photo and have it framed within is exellent. Addison Ross are our 'go to' Company and we highly recommend their products and the speed in which our orders have been delivered to us. Our orders have been beautifully packed, ensuring no damage occurred, which is appreciated, and we have received our goods within 2 days of ordering. Could not ask for more efficiency/quality.”

“Ordered 2 photograph frames out of the leather range. Emailed with an enquiry prior to purchasing online. Response was almost immediate and answered my question in full. Placed my order over bank holiday weekend and was able to input discount code too. Today the packages arrived by trusted carrier. Packaging absolutely excellent all beautifully boxed with tissue paper. The frames are stunning and perfect for what I wanted. Thank you for a wonderful service Addison Ross- I will definitely be a returning customer your items are truly beautiful with service delivery second to none! Best wishes Donna”

“Order arrived well packed quickly and was as good as expected.”

“I have been most impressed with the service I received from Addison Ross. The frames were delivered on time, were as described on the website, superbly wrapped and protected and just what I was looking for. Thank you very much.”

“Excellent classic clock, .....with a beast of an alarm!”

“Beautiful little clock, and so well presented. Amazing dispatch and postage times. Looking forward to future purchases from Addison Ross.”

“Fabulous quality… you get what you pay for. Products were exactly what I was looking for”

“Beautifully packed, wonderful customer service and very pleased with the purchase.”

“Extremely happy with photo frames, would definitely recommend. Looked at many places for photo frames, nothing compared to this quality, will be purchasing again from Addison Ross. Next day delivery, responded promptly to a query. Frame beautiful.”

“Very well made frames, wide choice of styles, and printing a photo a useful feature. The web site is reasonably easy to navigate although would be better if the chosen photo could be shown in the chosen frame. Delivery was very quick with smart packaging.”

“Very satisfied with quality and service”

“Excellent quality products, I bought photographs frames and had a photograph uploaded so arrived with photo insitu, also a bedside clock, love them and the service was excellent too.”

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Addison Ross is rated 4.8 based on 2,170 reviews