Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,171 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Really good selection of photo frames that are excellent quality . Delighted with my purchases that was quick to arrive with secure packaging . I will definetely buy from Addison Ross again .Highly recommend !”

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“I was delighted with the photo frame.It was beautifully packed and arrived on time Thank you”

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“Good quality, delivered free if a bit pricey.”

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“Beautiful products, beautifully delivered. Great customer service, answered all my queries clearly. Looking forward to my next purchase.”

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“I found Addison Ross have a great selection of products on their website. I was delighted with my purchase, and it came well packaged. Wouldn't hesitate to buy from them again.”

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“Salt and pepper so nice, great colour and movement”

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“Stunning frame simply classic.Fantastic service for Kath and team Lisa kania Thank you guy s”

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“Very disappointed in your customer service. I emailed 3 days ago making a complaint that the frame I purchased for my elderly grandmother hadn’t been delivered to her address, but “left with a neighbour.” She’s 84 years old and not in a position to knock on every door in her village. Still awaiting a response and explanation !”

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“My silver photo frame was absolutely what I’d hoped for and good value for the price. The best thing however was the inclusion of my uploaded photo which made a very special Christmas present. Although the order was relatively late it arrived in good time. Thank you.”

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“Beautiful! My sister gasped when she looked in at my table. I wanted something really beautiful, and I got what I hoped for. I bought 10, and am glad I did!”

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“My experience with Addison Ross has been one of very poor customer service. Photo frame arrived damaged in three places so emailed and sent photos as advised on the website. Heard nothing so emailed again. Heard nothing so bought an alternative photo frame as it was a Christmas present. Tried telephoning several times and no answer, no facility to leave a message. Used WhatsApp messaging facility and got obviously automated return messages saying a replacement frame would be sent out. A week later and nothing. Appalling communication snd would steer clear of using them”

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Hi Michelle, Thank you so much for contacting us. Our deepest apologies for the slow communication on our end, we were very much understaffed for the level of business we experienced this Christmas period. We will issue a refund right away.

“Excellent quality product. Beautifully presented anand packaged. Thank you - so pleased!”

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“Lovely silver photo frame with soft rounded edges.”

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“Beautiful mugs and prompt delivery”

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“Love them! Great quality”

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Thanks Danielle!

“Had an issue with an order but Harry Ross dealt with it promptly. Thank you so much Harry! I’m sure you’re a breath of fresh air type of addition to the team 🙌🏼”

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Thank you for the kind words!

“Terrible customer service. As a UK based interior design firm we wanted to support this UK-based company but the whole ordering process in November was horrific. Requiring hours of admin to correct the errors made by the sales team. The salt and pepper mills were unsatisfactory to our clients in comparison to other similarly priced salt and pepper mills on the market (we hight recommend the mechanism in the Le Creuset mills). They requested to return this part of the order. Addison Ross refused. Will not be supporting or recommending this company to our clients going forward.”

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We are sorry you were unhappy with your experience. Unfortunately, we do not offer sale or return (SOR) to Interior Designers or additional 3rd party resellers unless goods purchased are damaged or faulty, this is stated in our terms and conditions. Addison Ross will always offer replacements or refunds in such circumstances, and actually offer a lifetime guarantee on all of our products! For retail customers we offer a 90 day no quibble returns policy no questions asked. We believe in small businesses supporting one another and love working with our interior design partners all over the world. We wish the team at Designed by Woulfe all the best.

“Used and damaged item sent. Waiting to hear from sales since December 18th. Had no Chritmas present to gift to a family member as I wasn’t going to gift something scratched, damaged and bad executed. First and last time dealing with Addison Ross”

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Hi Joana, Thank you for reaching out to us. Unfortunately, there is no correspondence on our systems, there must be an error at our end, and can only apologise profusely! We would be more than happy to assist you with your order. We will reach out to you to fix this directly immediately.

“Made a purchase for xmas, then heard nothing whilst expecting a dispatch. I rang up a week later, when it should have arrived by, and the customer services rep was puzzled as to why it hadn't been sent. Item arrived late but was correct, but no idea how this slipped through - certainly shouldn't be on the customer to chase up something as fundamental as delivering the product that's been paid for”

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Hi Charles, We're sorry for the delay in getting your order to you, but delighted it was received in time for Christmas! If you have any concerns please do not hesitate to reach out to us in the future.

“An excellent all round service. Lovely products and efficiently delivered.”

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Addison Ross is rated 4.8 based on 2,171 reviews