Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Rating: 4.11

4.1 Rating 814 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

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4.1

Based on 814 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“Customer service 10 out of 10. Yasmin sorted out my query straight away. Very prompt and reliable company as always. We always use Activity Superstore.”

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Posted 13 hours ago

“We received a gift experience from family. It took while to understand the process of activating and validating the voucher online however once on the system it all worked fine. As I had left it until a week before the expiry date I wasn’t sure we could get everything sorted out however Yasmin and also Georgie at Activity Store were great. I would NOT recommend leaving it late! You can speak to an adviser if you place a call back request online. I would suggest that route if you are having problems.”

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Posted 1 week ago

“A complete waste of time and money and so embarrassing to have to explain to the gift giver that it was useless. The way you have to book, you have better odds of winning the lottery. Your good friend pays them an amount of money and they are supposed to deliver you the experience, however in order to book you have to guess when they might have availability for three dates and times, then they go off and check for about 48 hours and then they say ‘ sorry, wrong guess again’ so you have another go and guess what? wrong again. You get fed up and ask if they would like to tell you when your experience might be available within a 100 mile radius of your home and they send you emails back that list a few in perhaps the Isle of Man or in Devon if you live in Scotland. The whole business model is based on people giving up and carrying on with their life before the whole booking experience drives them insane and then they pocket your friends lovely gift money and make a lovely profit. Well done activity superstore, eventually your poor service will finish you off through disgruntled customer word of mouth. Rake it in while you can as it’s not long before your company disappears into dust just like a large percentage of your vouchers do.”

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Posted 1 month ago

“Promptly answered my query regarding my purchase and couldn't have been more helpful.”

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Posted 1 month ago

“Booked a F1 simulator experience for hubby,when I came to book the venue was told they were closing and could no longer book it emailed activity superstore told to book something else which we tried (£40 exta) to be told we couldn't book because of non payment from activity store ,told we can't get refund.”

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Posted 1 month ago

Hi, Thank you for sharing your feedback. I apologise for the difficulty you faced in booking your experience. Unfortunately, I am unable to offer further advice without your voucher number. If you could kindly provide your voucher number to reviews@activitysuperstore.com, I will be happy to investigate this matter for you. Kind regards, Abbie Quality and Review Management

Posted 1 month ago

“Didn’t could not get hold of anybody to talk to”

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Posted 2 months ago

Hi, We appreciate your feedback. I sincerely apologise for the difficulty you experienced in reaching our customer service team this time. If you could email me at reviews@activitysuperstore.com, I will be more than happy to investigate the issue for you. Kind regards, Abbie Quality and Review Management

Posted 1 month ago

“I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.”

Helpful Report

Posted 2 months ago

Hi Dan, You will be aware from our communication with you today that we are investigating where the booking error occurred. Whilst we do this, we would ask that you refrain from abusing and threatening our staff on email and via our live chat facility to ensure that we can continue to work on this and communicate with you. Kind regards, Activity Superstore Ltd.

Posted 2 months ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

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Posted 2 months ago

“It was a way process to book and had a wonderful afternoon tea- too much to eat and so had a doggie bag to take home to nibble on. Did not need anything more to eat all day. We were not rushed and had a good 2 and 1/2 hours chatting and eating and drinking with frequent fresh tea top ups !!”

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Posted 2 months ago

“Easy to book our experience for the date and time we wanted it for. Would not hesitate to use them another time.”

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Posted 2 months ago

“Very soon after receiving a voucher as a gift it was validated and an initial search made for its use. 'Charming Inns and Rural Escapes' was the advertised headline and the basis of our attraction to the voucher. The initial search of available venues, whilst not exhaustively thorough, suggested that there were no venues remotely answering this description. All those viewed appeared to be budget hotels in city centres. This was so dispiriting that we put the voucher to one side intending to have a more thorough look if we recovered enthusiasm. The hope was that, buried away somewhere, there might be a venue with at least a passing resemblance to the advertised description. We never got round to it, the voucher has expired and money lost. We feel victim of a marketing trick of being attracted to purchase something not on offer and only being in a position to find this out after purchase and validation. Only at this point is there first full sight of available venues. Others beware and exchange or refund as soon as you encounter dissatisfaction!”

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Posted 2 months ago

“Very poor. I was gifted a helicopter trip which was impossible to book. Went through their process then waited for the further instructions which never came. The voucher has now run out and surprise surprise they don't want to know. This is the second one of these experiences that has been a total waste of money. Never again.”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for taking the time to share your feedback! After looking into the matter, it appears that your voucher had an expiration date of November 2021. Given that this was more than two years ago, and the voucher had a validity period of 12 months, we regrettably cannot extend its expiration date. Our records show that we did not receive any communication from you until February 2024, at which point we informed you about the expiration of your voucher, and that this had become void. We understand this may be disappointing, and we can only apologise for any frustration caused. Should you have any further questions or concerns, please do not hesitate to reach out to us via email. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 months ago

“Very good activitys on offer very quick to set everything up, very pleased with everything”

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Posted 2 months ago

“Very difficult to book and even to understand how to book! The original thing that was bought for us was the Kitchen Table Experience but this is just not available and so we have exchanged the voucher but again it is not at all easy to understand how to go about booking. You really need to make things far simpler for people to use your vouchers.”

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Posted 2 months ago

Hi Dean, I hope you had a wonderful weekend. I sincerely apologise for any inconvenience you experienced with our booking process. Your feedback is invaluable to us, as it guides our efforts to enhance our services and make improve on our booking experience for our customers in the future! I would like to assure you that I have sent you a private email with the locations for your chosen experience. If you encounter any further challenges in booking, please feel free to reach out to me, and I will be more than happy to assist you in completing the booking. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 months ago

“I have done a couple of these activities, I do kike them but some are a bit of a night mare to book as you only have certain days. Would highly recommend”

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Posted 2 months ago

“Not only did they deliver in a quality and exceptionally low price voucher but I got offered a free voucher just for writing out a review ☺️excellent service!”

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Posted 2 months ago

“Activity Superstore gives you plenty of experience options, making it easy for everyone to have a good time and choose their favorite activity.”

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Posted 2 months ago

“Very easy to use and find an activity suitable! Amazing for an easy stress free date night! Would definitely recommend to friend and family”

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Posted 2 months ago

“The photo box came well wrapped and good quality. I would have preferred to be able to change this thoughtful gift from a relative to a photo book the system would not allow this.”

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Posted 2 months ago

“My self my family had a fantastic day both my son's enjoyed there car experiences and my grandson loved the cars especially the red and green one we went in the BMW high speed lap wow what a blast had a problem with voucher expiry date but this was sorted out quite promptly will definitely be booking again aerial atom next time👍👍”

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Posted 2 months ago

Activity Superstore Ltd is rated 4.1 based on 814 reviews