Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Rating: 4.11

4.1 Rating 814 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

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4.1

Based on 814 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was able to spend voucher without any issue. Small time delay before receiving confirmation, but Activity Superstore explained this was down to the venue rather than themselves. Overall, a good booking experience.”

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Posted 3 months ago

“was a bit of a faf getting it set up to begin with but once i got it done was all fine”

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Posted 3 months ago

“We received the vouchers as a gift and were really pleased to use one of the vouchers for a lovely dinner out and the other voucher to make a timeline frame for our lounge. It was easy to book/order and we are very happy with the finished result.”

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Posted 3 months ago

“Great options available, easy to redeem and next steps after were simple to do!”

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Posted 3 months ago

“Asked for a refund but they didn’t give one or even reply. Would never by from again.”

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Posted 3 months ago

Hi Ian, Thank you for taking the time to provide your feedback. I want to express my apologies for any confusion you may have experienced. Upon reviewing your case, I can confirm that our customer service team responded to you on two separate occasions – once on 10th November 2023, and again on 3rd January 2024. In our responses, we advised that if you were within 28 days of the original purchase, you could contact the retailer for a refund. Alternatively, we suggested the option to exchange your voucher for a more suitable experience. If you require further assistance or clarification, please do not hesitate to reach out, and we will be more than happy to assist you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 3 months ago

“Received a voucher as a gift that was for a two night break with afternoon tea, was very limited on where actually accepted the voucher using both parts of the voucher which doesn’t say this when buying the voucher as a gift or actually on the voucher it’s self that it is two separate experiences, however customer service for activity superstore was helpful when contacted and sent over a list of hotels that did accept both parts of the voucher so it could be used altogether”

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Posted 3 months ago

“It was really easy to book and lots to choose from, I would have preferred a few more choices closer to home, but the choices available were decent, the cheese board gift we received is so cute I love it”

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Posted 3 months ago

“The process of registering is over complicated. The choice of hotels is very limited and some of the hotel reviews are not very good. Paid to upgrade, and still very limited choices. Paid again to extend the voucher. Not impressed and would not recommend as a gift.”

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Posted 3 months ago

Hi Marc, Thank you for sharing your feedback with us. We extend our sincere apologies for the difficulty you encountered while attempting to register your voucher and your dissatisfaction with the available experience locations. Upon thorough investigation, we discovered that there are seven locations in close proximity to your area, all of which are currently open for bookings. To ensure you have the opportunity to fully enjoy your experience before the expiry date, we encourage you to reach out to our customer service team. They will gladly assist you in securing a booking and addressing any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 3 months ago

“Had issue with dates that was avail activity made the dates i did need work.in the end went out there way to help”

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Posted 3 months ago

“Been using these vouchers for 4 or 5 years and also buying them as gifts for other people. This years experience we didn’t even bother going on our 2 night stay in the end as there was probably less than half the options left in the book available.whenever we tried to book they was fully booked or no answer, some hotels or pubs didn’t even know they was on the list. Previous years they have been good experiences but not this year unfortunately.”

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Posted 4 months ago

Hi, Thank you for sharing your feedback. We apologise for any dissatisfaction with the voucher choices and the suitability of locations. Unfortunately, we could not find any record of your contact with our customer service team for assistance or advice. For any further questions or concerns, please feel free to reach out to me at reviews@activitysuperstore.com. We appreciate your input and are here to help. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“The customer service team were helpful and their response times were really quick. The booking process was super easy! I originally had a spa experience booked but the exchange process was simple and I was able to change it to a cocktail making experience. I look forward to it.”

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Posted 4 months ago

Hi Renee, Thank you for your 5 star feedback! 👍✨ We are thrilled you were happy with the level of service you received on this occasion. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“I received this voucher as a gift and it resulted in such a lovely day out with my daughter. There was plenty to eat - all delicious and not only tea but coffee was included as wel which was great.”

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Posted 4 months ago

Hi Corsica, Thank you for your wonderful feedback! 🙌 We are thrilled you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Easy to use website & check out service”

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Posted 4 months ago

Hi Michelle, Thank you for your positive feedback! 🙂 We are very glad you were happy with your order, and found the website easy to use. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“A big thanks to the Activity store in Saffron Waldron where I attended and was able to change a tea for two for an alternative date at very very short notice due to my original voucher not being valid for a tea for two at a West End Hotel, namely The Ambassadors Hotel. The voucher was revalidated by the staff there and a booking made for the tea for two rebooked and my wife and I attended the venue of our choice on the last date on the voucher. Excellent service given the issue over the validity of said voucher.”

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Posted 4 months ago

Hi Ian, Thank you for your kind feedback! 😎 We are very pleased you were happy with your experience and that you were able to exchange this for a different experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Have used you before with no problem but, we were brought a Segway voucher and haven’t been able to use it due to the place we chose to do it is unavailable to book? You shouldn’t allow the parks to be chosen if they have no availability! Customer service was good, told me to deal direct with the Segway company. Voucher was brought for £59 and you say the exchange value is £29. Anyway, can’t use the voucher as it runs out soon!”

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Posted 4 months ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the level of customer service you received, but only able to apologise you struggled to book your voucher. If you have any further queries, please do not hesitate to call me on reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Lots to pick from but originally sold an empty voucher that wasn’t validated”

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Posted 4 months ago

Hi Renee, We appreciate your feedback. After reviewing your case, it appears that you initially selected the Mega Choice for Two choice pack, opting for Cocktails and Nibbles at MAP Maison. Please note that customers validate their own vouchers through usemygift, where they enter their details, choose their preferred experience, and submit booking requests independently. Unfortunately, pre validating vouchers on this basis is not feasible. If you have any additional questions, feel free to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Really easy to use and book experience. Great value for money”

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Posted 4 months ago

Hi Kayleigh, Thank you for your 5 star feedback! 👍🌟 We are thrilled you found your voucher so easy to book, and good value for money. Kind regards, Abbie Quality and Review Management Find Me a Gift Team

Posted 4 months ago

“Bought the two night hotel escape from activity store, upgraded my experience very easily with no hassle for an additional £50 to a better experience, experience was booked very easily and for the dates I requested. Activity superstore were very helpful and responded to emails very quickly regarding any questions I had. Would recommend, very happy with purchase. Thank you.”

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Posted 4 months ago

Hi Heather, Thank you for your glowing feedback! 😎✨ We are very pleased that you were happy with your voucher and the experience you took. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“I had several issues with activation of gift but issues were dealt with quickly and effectively”

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Posted 4 months ago

Hi Teresa, Thank you for your kind feedback! 🥰 We are super pleased that you were able to get any issues you had sorted as soon as possible, and these were dealt with quickly. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“We had a good quality stay provided by activity superstore. Good value for money and convenient stay”

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Posted 4 months ago

Hi, Thank you for your fantastic feedback! 😁👍 We are very pleased you were happy with the quality level of your experience, and found this to be good value for money. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

Activity Superstore Ltd is rated 4.1 based on 814 reviews