“Item sent back via tracked mail as wrong size, item in original condition and original packaging, been waiting weeks for a refund, no communication from company having sent 5 emails re refund. Almost £100 out of pocket.”
“Made 2 orders, items were missing in both orders. Still not items or refund 5 months on from second order and had 2 emails ignored questioning item location.”
“I am still waiting for my parcel to arrive. Awful company, do not use. Sent an email to customer services. I received a generic auto response email in reply. It basically says do not email us again as it will only delay your order. If you try to track your package with Hermes it says that your parcel is on its way?.? It’s been on its way for two weeks now!!”
“Do not trust this company. I ordered waterproofs only received part of the order that showed up late I returned the part order and requested a refund and cancelled the rest of the order. I have emailed several times with no reply. Have a look on Trustpilot if you want to see how bad this company are they have kept my £157.55 (order S35723) with no explanation. I would not give one star if the choice was their. Will update”
“Not true to size very small I am normally a 16 so ordered a 16- 18 it’s more like a size 14 for a 2 xl that’s ridiculous
Returned my order 4 weeks ago and still not had a refund very disappointed not even acknowledged the return of the : T-shirts I have postal evidence that I posted items back”
“Good quality products but was disappointed with the length of time it took to receive the items. Was told 10-14 days but took longer than this. One person handling all calls/emails so not very quick to respond. Was very satisfied with my first order and person handling it but not very happy second time round.”
“Ordered this on 1/11/20 for delivery on 6 or 7/11. Despatch "claimed" on 4/11 but item never arrived. Contacted seller but didn't get a response at all. Eventually gave up and started an eBay resolution. The service has been atrocious so would I use again? No chance. Obviously no stars due at all unless it could be minus, but had to put one or couldn't continue.”
