Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.92

4.9 Rating 9,015 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 9,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd April 2023

David R

Ackerman Music 5 star review on 9th February 2023

David J

Ackerman Music 5 star review on 14th December 2022

Debby J

Ackerman Music 5 star review on 7th March 2022

Hannah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time. Unfortunately book was damaged. Pages inside the book were creased.”

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Posted 4 years ago

“I ordered the revised version of the book but was sent the international version. I emailed to ask if this was the same but didn’t hear back. The book itself seems great, I just don’t need all those other languages.”

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Posted 4 years ago

Hello there, thank you for your review. We have just heard back from the publisher regarding this. They have confirmed that the two editions are now combined and all copies are coming as the 'international edition'. Apologies for any inconvenience caused. Kind regards

Posted 4 years ago

“I recently purchased some music and paid for next day delivery - but the item took two days to arrive. Disappointing after having paid so much extra for the next day service.”

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Posted 4 years ago

Hello there, Thank you for your review. Unfortunately you placed your order at 8pm, long after we had closed the shop. Your order was processed the next morning and sent out to arrive the next day as indicated on our website. More information on our delivery service can be found here. https://www.ackermanmusic.co.uk/delivery.html Kind regards Anthony

Posted 4 years ago

“First time I haven't given 5 stars. The reeds I ordered didn't arrive. I emailed to chase up, as they normally come in 24 hours. I was promised a replacement package, which was great. A very squashed box with incomplete address appeared today, with the reeds loose inside - offering no protection at all. This isn't the normal Ackerman style. What happened?”

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Posted 4 years ago

Hi Eloise, Thank you for your review, I'll drop you an email directly to see if we can investigate further. Kind regards Anthony

Posted 4 years ago

“I was sent the wrong product, which was disappointing. The staff were friendly and helpful when I called in order to resolve this issue, but now my order has been delayed by over a week.”

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Posted 4 years ago

“Despite ordering a black folder I was sent a navy one. Fortunately I wasn’t in a hurry for the replacement which arrived four days later with a return postage label for the initial item. Was doubly annoying as I had to drive to the mail delivery office as it came while I was out”

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Posted 5 years ago

“I ordered the book and cd, that is not what came, even though it was what was stated on the invoice. Friendly and helpful staff, but nothing could be done to help as there was no stock of the book with cd”

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Posted 5 years ago

“Music arrived quickly and in pretty good condition (a bit bent in the corner, however) but I was annoyed that the description of the music did not make clear that the piano accompaniments were not included (as they were when I used to do music grades and buy similar music). This was a pain, as I had to re-order that music separately, which arrived as ordered, but that much later than originally planned/desired.”

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Posted 5 years ago

“Prompt delivery. The music got creased as the envelope was not robust enough.”

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Posted 5 years ago

“Have always been so pleased in the past at how quickly goods have arrived. This time however they took almost a week!”

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Posted 5 years ago

Hello there. Thank you for your review. Second class mail should take 3-5 days to arrive, however if you ever need something quicker you can pay £1 for first class postage. If your order is over £10, please just select standard delivery for free first class. Kind regards

Posted 5 years ago

“Arrived next day but in faded box and the "sealed" bag the mouthpiece was in was blatantly cut open. Disappointing as was expecting brand new mouthpiece.”

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Posted 5 years ago

“Prompt delivery as usual . Thank you”

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Posted 6 years ago

“I still have not received it”

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Posted 6 years ago

“Good customer service. Product arrived promptly. But ordering online I got a message from Ackerman saying the order hadn’t gone through as there was a problem but didn’t tell me what. PayPal told me the money had been sent. I called Ackerman the next morning and it was all dealt with efficiently and I received my order.”

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Posted 6 years ago

Hello there. Thank you for your review. We can have trouble with PayPal orders occasionally but will always check in case the money has gone through. I do hope it won't put you off using us again. Kind regards. Anthony.

Posted 6 years ago

“It arrived on good time. However it was advertised as 'book and audio'. I paid more from you than on Amazon, thinking I would get the CD. But when it arrived there was no CD, we had to download the tracks, which made it the same as Amazon for £4 more!”

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Posted 6 years ago

Hello there, I'm sorry you were unhappy with your purchase. A lot of the more recent music books now come with the opportunity to download audio as less people now have CD players available to them. The price of these books is set by the publisher - you'll see most music shops selling at that price. Kind regards. Anthony

Posted 6 years ago

“Book arrived on time. However I ordered the book which included a CD, yet they delivered one with the audio download. Couldn’t be bothered to have to send it back and wait for what I originally ordered. So I’ve made do with the audio version.”

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Posted 6 years ago

Hello there. Unfortunately a lot of publications are in the process of switching over to audio downloads instead of CD. We are trying to keep our website as up to date as possible with all the changes but it appears this one slipped through the net. You would of course be entitled to a full refund if you returned the book but unfortunately these aren't available with the Cd now. Kind regards. Anthony

Posted 6 years ago

“Fine but had to wait over a week!”

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Posted 6 years ago

Hello there. Thank you for your review. I'm sorry your sheet music took so long to arrive. 2nd class postage normally arrives within 3 to 5 working days. It may have been a little slower due to the time of year. Kind regards and Merry Christmas. Anthony

Posted 6 years ago

“This was part of a larger order which was delivered very promptly as usual - however unfortunately my order was sent to my billing address rather than shipping address - so I had to make a separate trip into the delivery centre to collect my package - what a shame :-(”

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Posted 6 years ago

Hello there. Thank you for your feedback. I'm very sorry that your order was delivered to the wrong address. Very occasionally we do get our wires crossed in our shops! Kind regards.

Posted 6 years ago

“I wanted to buy some Bb clarinet reeds today, but I could not log in. (Must have forgotten my password or something). So I bought them from Dawkes instead, as they have a 'sign in as a guest', so you don't have to remember your log in details. Maybe you should consider doing this too.”

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Posted 7 years ago

I am sorry for any confusion. You can by-pass the login and it does say this is optional quite clearly in the checkout page. This is the same effect as sign-in as a guest. I believe this is what you did last time you ordered from us - which is why you could not login this time.

Posted 7 years ago

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Posted 7 years ago

Ackerman Music is rated 4.9 based on 9,015 reviews