Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.92

4.9 Rating 9,052 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 9,052 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd April 2023

David R

Ackerman Music 5 star review on 9th February 2023

David J

Ackerman Music 5 star review on 14th December 2022

Debby J

Ackerman Music 5 star review on 7th March 2022

Hannah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic delivery time but no CD provided as promised on description. Only download available. I don't even know what this is and apparently wont work in a CD player! Very disappointed as can't play along with any music.”

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Posted 2 years ago

“Good, reliable”

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Posted 2 years ago

“Came in a terrible state. Spoke to a lovely person at Ackerman and got a £5 credit note. Very nice and efficient service.”

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Posted 2 years ago

“Disappointed that despite paying extra for next day delivery, there was a delay in the music arriving.”

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Posted 2 years ago

Hello there, I'm very sorry there was a delay with your parcel arriving. Unfortunately, we can't guarantee next day delivery - although DPD are very good normally. Many apologies for this. Kind regards Anthony

Posted 2 years ago

“I love the book but expected a CD with it. I see you are still advertising the book with CD. I am finding the music difficult to download in fact have given up hoping time will improve the link. Disappointing.”

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Posted 2 years ago

Hello there, thank you for your review. Unfortunately, the publisher haven't provided us with a new cover picture yet for this item so although it is listed as having a download, the picture can be a little misleading. All music is slowly being changed over to come with download now as less people have access to a cd player. Please email us directly if we can assist you with downloading the backing tracks. Kind regards Anthony

Posted 2 years ago

“I THINK I should have ordered grade 3!”

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Posted 3 years ago

Hi Trevor, If you need to change the music over you are welcome to return the grade 2 solos. We can send the grade 3 out to replace it. Kind regards Anthony

Posted 3 years ago

“Quick delivery but the packaging wasn’t really adequate and the music book was bent during transit.”

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Posted 3 years ago

Hello there, I'm sorry your music was bent during transit. We always use good quality cardboard envelopes clearly marked 'do not bend'. I assure you this is a very rare occurrence. Kind regards

Posted 3 years ago

“2 0f the 3 books arrived but one was incorrect. Still awaiting outcome”

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Posted 3 years ago

“Great. Arrived on time and safely and was dealt with efficiently and proactively by customer service. Although, I did have a problem with my item; nothing on Ackerman’s fault; and was refunded promptly. Couldn’t fault them for anything!”

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Posted 3 years ago

“The reeds arrived exactly two weeks after I ordered them. I'm sure it was more a fault of the post office than yours. Your staff were most helpful when I made an enquiry as to the whereabouts of the reeds a little about a week ago.”

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Posted 3 years ago

“The copy received did not match the picture online. I think the version depicted is out of print and suppliers are substituting with downloaded print versions. The edition is the same. But this version is in a large format so will not fit into black concert folders which might be a problem.”

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Posted 3 years ago

Hello there. Thank you for your review. Sadly it is very difficult to keep up with changes in covers and reprints etc. Oxford University Press themselves still have the old picture up as well. Apologies for the inconvenience. Kind regards Anthony

Posted 3 years ago

“Bought book for my cousin. Arrived in the box in poor condition with corners worn and torn. Not very impressed.”

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Posted 3 years ago

Hello there. I'm very sorry to hear your music arrived damaged. Do you have any images of the packaging at all? Sometimes we can claim from royal mail or hermes for items arriving in bad condition. Kind regards Anthony

Posted 3 years ago

“Unfortunately the music book that I ordered was not suitable for my friend, who sent it back to you. He did ask for an alternative book. Unfortunatly this has not been delivered. I would have preferred my money be taken for the alternative book but my payment has been refunded. How do we resolve this? Regards John.”

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Posted 3 years ago

“Not had time to try the metronome yet as it is a Christmas gift. Very disappointed at the state of the box however as it was very badly damaged. Not ideal for a present!”

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Posted 3 years ago

Hello there, Thank you for your review. We will certainly mention the damage to the packaging to our couriers. We know they are busy at this time of year but it is unacceptable for items to be received like that. Apologies once again Kind regards Anthony

Posted 3 years ago

“The copies were absolutely fine and well packed, arrived in perfect condition - eventually. 10 days delivery was much too late especially as there was no suggestion that the delivery would be that long. Lots to learn from Amazon.”

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Posted 3 years ago

Hello there, Thank you for your review. Sorry if the items took a little longer than expected. We had to order the 2nd copy for you before we sent them out. Alas we can't compete with amazon as we have to use royal mail rather than our own couriers. Kind regards Anthony

Posted 3 years ago

“Goods as expected. Delivery was prompt, thank you.”

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Posted 3 years ago

“The item was delivered in good time. However I received a call letting me know the book I'd ordered was damaged and they could offer me a discount if I wanted to proceed with the order. I agreed to this and the book arrived but I never received my partial refund for the damage to the cover as promised.”

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Posted 3 years ago

Hello there. Thank you for your review. It looks like the partial refund was back in your PayPal account on the 17th June. I hope that clears things up. Kind regards Anthony

Posted 3 years ago

“Ordered the Otto Langey clarinet book. Arrived really quickly but was disappointed as the book I ordered showed the original cover which i wanted and i was sent the new version. I did email Ackerman but got no response”

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Posted 4 years ago

Hi Louise, Sorry to hear you were unhappy with your purchase. We didn't receive any email about the cover though - please resend to us if you wish, It's sometimes difficult to keep up with changing covers etc as the publishers don't always have up to date pictures either. Of course you are welcome to return the item for a full refund if you need to. Kind regards Anthony

Posted 4 years ago

“Straightforward purchase. However inappropriately packaged (too much, badly applied bubble wrap for an unbreakable) so the package burst in the mail.”

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Posted 4 years ago

“The music bag I purchased mail order was not as advertised on the web site so I needed to return it. The packaging it arrived in was also torn to shreds on arrival. When I called the shop to complain they were not very helpful but on escalating to the store manager she agreed to send me a returns label (after a short disagreement) and my refund was then actioned quickly.”

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Posted 4 years ago

Hello there. Sorry this music case wasn't to your taste. We have two black ones in stock normally - one shiny and one matte so weren't sure which one you'd prefer. They are all leather though as described on the website. I apologise on behalf of Royal Mail for the state it arrived in. Normally wrapping in protective bubble wrap and then brown paper is enough for these to arrive in perfect condition. Kind regards Anthony

Posted 4 years ago

Ackerman Music is rated 4.9 based on 9,052 reviews