“Painfully slow in dispatching orders. I received an email to say my order was received but I contacted them by telephone 2 weeks after placing the order because they didn't respond to any emails/socials. Nathan who picked up the phone just said "oh yeah that wasn't sent, apologies, i'll send that today" another week goes by with no dispatch confirmation so I called back, to be told it was sent. 2 more weeks go by still no sign of my order and then i'm told a replacement was sent. So yet another week goes by and I still haven't received my order so I just requested a refund. Absolutely dreadful service from a reputable label. I'll never order from Acid Jazz again.”
“I didn’t receive an order back in September 2023. Contacted them on many occasions by email and DM without a reply to resolve the issue. Still trying to contact them as they do not supply a telephone number.”
“Dreadfully slow dispatch and delivery then didn't respond to a returns request. Raised a dispute and received an address returned item but still no refund so raised another dispute and eventually received a refund from payment provider. Will purchase elsewhere in future.”
“The best place to find the current and older releases from one of the great British labels. It's worth checking prices elsewhere as I found some titles cheaper, although the best price for many was right here. Also, they run some really good special offers on multibuy. They do charge for postage but the more you buy the cheaper it works out per disc. So, they are very helpful if you contact them.”
