How would you rate
"Nobody answers the phones! I called every day at different times. No customer service. Avoid at all cost!"
Our apologies you have had a poor experience, we have been relocating office and factory and this has meant teething issues the last few weeks. We will be increasing the number of people in the company who take incoming calls to cover busy periods.
"When Debbie left in 2017 the service went down hill and orders were missed and delays were occurring. It was also very difficult to get through on the phone. I think it's got better but we don't get email order acknowledgements any more. We haven't had any recent problems with orders being missed or delays, therefore as before I think service has got better."
Thanks for your review Liz
Our apologies for not providing the service you are used to, we will ensure communication is fast and efficient from now on.
"Excellent customer care and knowledge of the test equipment and chemicals industry is second to none. We purchase all our testing equipment through Accepta and we are always suitably impressed with the speed of delivery.
Great company to deal with, largely down to the helpful and friendly staff, but also the competitive prices."