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Absolute-Snow.co.uk Reviews

3.0 Rating 40 Reviews

50 %

of reviewers recommend Absolute-Snow.co.uk

Company Reviews

3.0

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was wary about ordering after reading some poor reviews, but my experience couldn't have been better. I found a hard-to-get item at a very good price on the website. I ordered on the Thursday, my order was sent the same day and delivered (by Parcelforce) on the Friday.”

Posted 2 months ago

“Diabolical Service - you really should avoid using this company. I am going to have to use VISA Chargeback to get my money back and purchase elsewhere. I ordered some skis, was advised of delivery, and had a text confirming the delivery date. They didn't turn up. Two days later still no skis. Several calls with Absolute Snow and they wanted me to wait, not interested in helping me. The courier (DX Express) confirmed they had lost the item and would be advising the sender. Absolute Snow still refused to send a replacement until they had that in writing from the Courier. So I am still awaiting skis. Finally, I decided that I had given them sufficient opportunity to make things good and they had not. So my next step is to use the VISA Chargeback and obtain my money back that way. I would never use this awful company again. Read some more of the reviews - I am saying nothing new. They have form on goods not arriving, poor customer service, and reluctance to refund. My advice, spend another Tenner and go to a Company that cares and provides a Service.”

Posted 4 months ago

“Absolute No! Ordered board, bindings and boots. Boots were pre-order, so waited for other items to be delivered in one drop when boots arrived- fair enough. Had to keep chasing for updates on boots and after about four weeks asked them to cancel order and refund boots (I then ordered exactly the same pair from a competitor who delivered them within a week!). Board and bindings were supposed to be signed for delivery, but were just left in our garden in full view. Luckily not stolen. The board was the wrong one. Same length and brand, but completely different model and spec. I was informed the one I ordered was out of stock but they offered me the newer version. The new board arrived and it was the one I originally ordered. It seems like there’s no organisation and they are willing to take money for pre orders that find difficult to fulfil. Only reason I gave two stars is because they did eventually sort it out and gave me a partial refund after taking directly with one of their managers. Wouldn’t recommend sadly”

Posted 4 months ago

“Really helpful, superfast refunds and excellent response times. Product is excellent quality at a great price! Thank you!”

Posted 1 year ago

“Awesome place to buy outdoor gear. I just bought a camera hiking bag from them which was really cheap and also arrived within a week from the UK to the USA. Shipped via DHL and fast delivery. They contacted me through every process before handing it over to dhl and then dhl contacted me through every process until delivery. Amazing service.”

Posted 1 year ago

“I bought 2 junior and 1 adult Black diamond helmets. Ordered, packed, delivered in 3 days, the helmets prices were much the same as elsewhere, choosing Absolute proved to be pukka. Got a better deal on helmet lamps somewhere else. Many thanks to Absolute for being hassle free.”

Posted 2 years ago

“I bought 'Flow Fenix Step in Snowboard Bindings' for £130 2 years ago but due to covid I was not able to use it. This week is the first time I used the binding and it broke after 2 days on the slopes. Not helpful at all in regards to the situation”

Posted 2 years ago

“Customer Service lacks, majorly. Nonexistent compensation policy (due to their error), slow response to emails (no calls!), "blaming game" etc. Note - their "price match" is lacking; they'd try to find ways NOT to match prices, even if you provide them with several options. On a positive note - their prices are usually good.”

Posted 2 years ago

“Awful warranty service... AVOID!!! I purchased a North Face bag back in October 2020 with no issues, the item was great and exactly what my partner had wanted. Unfortunately in November 2021 one of the pockets' zippers came off so I promptly submitted a warranty claim request. Four months later I am still waiting for the bag to be repaired. I receive no communication from Absolute Snow unless prompted with a follow up message, I have been given all manner of excuses as to why the process has been delayed, as well as promises that the claim will now be treated as a matter of 'urgency'. I'm certain that if I didn't keep chasing Absolute Snow they would happily allow my bag and the £70+ I spent on it to be lost in the ether... if it isn't already. Appalling service.”

Posted 2 years ago

“I have phoned numerous times since January, had no answer except mailbox full message, sent emails without a reply, trying to return a climbing harness that does not fit.”

Posted 2 years ago

“I selected an item online. I placed my order and the money left my account. After receiving several emails over a couple of days I was informed that the item was not in stock and that a refund had been issued. No funds arrived into my account. Telephoning Absolute Snow is a hard task as their is rarely anyone available to answer. Finally I was told that refunds take five days. I said that the refund should be immediate. I cannot recommend Absolute Snow. Time Wasters”

Posted 2 years ago

“well my first time i have dealt with absolute snow i ordered monday with a message in packing and i would get an e mail with no other message , now thursday lunch nothing at all to make matters worse no one answering calls and no response oh dear i fear the worst , are you real !!! answer a telephone rather than mail box full message on all lines”

Posted 2 years ago

“Absolute joke, zero customer service no response to several emails. No phone number on their website Definitely would not recommend”

Posted 2 years ago

“The price match feature DOES NOT WORK. They are known for intentionally over pricing certain items and dodging requests for price matches behind location and shipping costs. It is a form of scalping. Ex. Prana Website: Brion Pant is on sale for $49.99 with free shipping. Absolute-snow: $109.53 + $15 shipping. My request: $79.00 (retail) with + $15 shipping: Because my certain size just went out of stock. Their response twice now: “We are based in the UK but I notice both you and the other shop are not.” So you’re not going to price match for me because I live in another country? You’re selling these pants for more than double the price BEFORE shipping costs. Shaking my head. This shop used to be good. Avoid at all costs now.”

Posted 2 years ago

“Stock levels not representative. Twice i ordered twice stock didnt exist ( yet their website said it did) Appalling service- use a reputable company”

Posted 2 years ago

“I ordered a snowboarding jacket for my daughter & thought it may not be warm enough & was going to return but thought I would check with Absolute Snow first. They took the time to give me some really informative info about the product & realised it was perfect for my daughter so decided to keep it & really pleased with it.”

Posted 2 years ago

“I called up for advice, and spoke to a very knowledgeable lady who talked me through some products I had my eye on. I settled on a great pair of shoes, that arrived quickly and were cheaper than elsewhere online! Highly recommended calling up for advice if you are torn between options.”

Posted 2 years ago

“My first experience and it was fantastic! I think my order got here from England faster than any domestic orders I've ever placed. I swear I ordered it one day and it was here the next. How did they do that? They must be magic people! Seriously though, super fast delivery the product is packed very well. The communication from them was amazing! I got an email at every step of the way that they were packing and then they were shipping and then what to expect. I might order from England every time from now on instead here in the US! I can't say enough good things I am super stoked and they were the only ones left in the world who had the color helmet I wanted and it's beautiful.”

Posted 3 years ago

“This company at first we’re great and helpful I had explained the situation of buying a Christmas/ Birthday present for my partner and checked the returns policy and return dates. The gift I had brought for my partner was too small, so I rang to check again of the returns and was told that it should fit him and he needs to re- try it on again. It still did not fit and so I returned the item. Due to the current circumstances unfortunately my item arrived 1 day out of the Christmas returns policy which when I first spoke to a member of the team when I ordered the item told me Christmas extended returns were until the 28th Jan. Now all of a sudden it’s the 14th and I can have a credit note. I rang and spoke to the same person who told me to double check with my partner and try the item on again, I asked about other options which they didn’t have any in a larger size that my partner liked. So the man agreed to sort me out with a refund. Great I thought, NO. Since 15th Jan I have been on the phone trying to get some news on my apparent refund from absolute snow, I get mugged off every time or they just ignore the phone, emails they won’t reply to me. I find this extremely unprofessional and I will never purchase from them again!”

Posted 3 years ago

“I made an order of 400gbp and I desiccated to exclude one jacket from it after I've paid. They were happy to take it out from the order and they told me that they will refund me the COMPLETE amount of the jacket asap. They did, only they refunded me a partial amount because they charge me the delivery fee (which it wasn't included on the final price) without even telling me. A professional company is obliged to inform their customers for any fee that they are going to charge. It's the customer's money anyway. Also I tried contacting them about this matter via email and they didn't even bother to answer. Completely unprofessional.”

Posted 3 years ago

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Absolute-Snow.co.uk is rated 3.0 based on 40 reviews