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Abbott Lyon Reviews

4.2 Rating 8,123 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,123 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 14th April 2024

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Abbott Lyon 5 star review on 10th April 2024

2092

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I ordered a charmed necklace for my Daughters 40th birthdaywith her children’s birth stones and initials on it. Extremely pleased and happy with everything including the way it was packaged too! ❤️”

“My necklace was just perfect.”

“I bought some beautiful pieces from Abbott Lyon, they are lovely quality and came in a week. I will definitely buy again ☺️”

“I ordered a necklace for my girlfriend. I was assured by the company that it would arrive before Valentine’s Day and I have the proof to back it up. My order DID NOT arrive in the allotted time. Customer service refused to do anything to help me, stating that the statement on their website was an “error.” They purposely put this statement on their site to get as many orders as they could and unfortunately, I fell for their scam. I will not be ordering from this company ever again. I can not trust a company who falsely advertises their products and who makes false promises.”

Hi Elliott, I'm so sorry to hear that your order did not arrive in time for Valentine's Day, I can't imagine how disappointing this must have been for you. I have taken a quick look and can see that you have been in touch with our customer service team and that they have been able to support you with this. Your feedback has also been passed on to all relevant departments to ensure that we can prevent this happening again in the future. Once again, I'm so sorry for the disappointment and inconvenience caused. If you need any further assistance then please feel free to reach back out to our customer service team. Kind regards, Abbott Lyon Support

“It looks perfect!!”

“Jewellery absolutely stunning. Exact same as shown in picture. Would definitely recommend!”

“Excellent customer Service had a problem with my bangle, emailed pictures, they sent replacement immediately. Amazing Company and I will be ordering again as well as recommending my Family and Friends. Thank you”

“Thank you for a speedy delivery!! Love the necklace for my daughter. I am sure she will love it too!”

“Ordered 4 rings, 4 necklaces with pendants and a bracelet. The pendants are lovely, the chains however are very cheap looking, unbelievably thin can barely even see one of them around the neck and just waiting to break by the look of them! I’d expect similar quality from a £4.99 kids bracelet or necklace from Claire’s! The adjustable rings are okay, nothing to write home about. I have 5 different birthstones across the pieces I ordered - nothing amethyst looking about February, it’s a muddy brown colour. August and December look the same. Can’t even see the colour to the stone in the Stacey doodle heart ring it’s so teeny tiny! Original got lost by Evri, customer service were very prompt in getting the order re-sent via DPD after a week had passed of order being missing so can’t complain about customer service. Still awaiting one ring that’s custom made. Overall a great concept but poorly executed and looks cheap. Doesn’t look like over £400 worth of jewellery in the slightest.”

“The twisted stud earrings (gold) are beautiful and just what I was looking for. Classic style with the versatility for everyday wear but also smart casual. Lovely eco-friendly presentation box. Thank you.”

“The product is well made and beautiful! Thank you~ HOWEVER, I am from the U.S and I ordered my personalized bag from the bespoke collection early November of 2023. It went through rounds of my package being lost in transit to it finally arriving in the beginning of February of 2024... It took a solid 3 Months to get here! I understand I ordered during the holidays, and there's only so much a company can do about shipment services losing packages because it does happen. Hopefully this hasn't happened to many people because this was my first order from this company.”

“So in Love with the necklace with my name engraved, very fast delivery and very satisfied with the packaging , so beautiful very classy, 5 stars ⭐️ ⭐️⭐️⭐️⭐️”

“My sister bought me a charm for my necklace 29 pounds when it came it was so small can’t even see it on the necklace very disappointed”

“Ordered 2 doodle heart rings, within a few weeks both tarnished, contacted C/S and they sent 2 more out straight away, within a few weeks the same thing happened again and now they have issued a refund on my request. Cannot fault their C/Service 10/10”

“Very poor service. Would recommend never shop here. AWFUL all round.”

“sizing on bracelets is terrible ! ordered 2 bracelets in a small and they both fall of my wrist”

“Lovely bracelets but its come lose already it was a Christmas present”

“Amazing service,fast delivery and love packaging.”

“My daughter was very pleased with her earings they looked beautiful thankyou”

“The necklace purchased was supposed to arrive the week before Christmas but arrived 3rd January”

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Abbott Lyon is rated 4.2 based on 8,123 reviews