Abbey Roofing Reviews

Name: Abbey Roofing
Rating: 4.86

4.9 Rating 155 Reviews

97 %

of reviewers recommend Abbey Roofing

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4.9

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Abbey Roofing 5 star review on 6th May 2021

Ben

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a appointment but never showed not even a call to say they couldn't make it! Not heard no more. I'm having to chase it up”

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Posted 2 months ago

“Made 2 appointments to fix a whole in my roof. They failed to turn up on both occasions with no explanation given.”

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Posted 2 years ago

“Cherry pickers. Left my number and details of job, didn't both to call”

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Posted 5 years ago

Hi Lydia, Thank you for your review, we really appreciate your feedback. We're sorry you were not happy with us. We've been closed for Christmas and won't be back until the 7th. If you could let us know when you contacted, then we can look in to this for you. Feel free to call us at 0800 998 1215 or contact us via our contact page https://www.abbeyroofing.co.uk/contact-us/ . Kind regards, The Abbey Roofing team

Posted 5 years ago

“Spoke to these guys about coming round to fix some tiles which are dangerously hanging from our roof and could fall and hit our child. They said they would contact my father to come round one day and take a look, he waited at home all afternoon and they did not turn up. I called again and explained the job would only need them to go up a ladder to the third floor but was told they cannot do work on a ladder for health and safety reasons - not great for roofing specialists. Just unhelpful timewasters!”

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Posted 5 years ago

Hi there, Thank you for taking the time to provide feedback, at Abbey Roofing customer service is of the utmost importance to us. On this occasion, unfortunately, the roof in question was 4 stories high so we would not have been able to carry out the work without putting safety scaffolding up - using ladders at this height is against our regulations as it can be extremely unsafe for our team. It was of our understanding that we would contact your father to arrange a time and, upon doing so, he would then come over to the property. We had not yet arranged a date for this to happen with yourself so apologies if there was some misunderstanding here. If you would like to discuss this further with the team please don’t hesitate to get in touch Kind regards The Abbey Roofing team

Posted 5 years ago

Abbey Roofing is rated 4.9 based on 155 reviews