A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.81

3.8 Rating 128 Reviews

85 %

of reviewers recommend A.Owen Motor Group

Company Reviews

Metrics

Info

3.8

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer service! The staff went above and beyond to ensure I found the perfect car within my budget.”

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Posted 2 months ago

“I had a fantastic experience with the sales team. They were patient, attentive, and genuinely interested in helping me make the right choice for my needs.”

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Posted 2 months ago

“The variety of quality used cars available is impressive. There's a wide range of makes and models to choose from, catering to different preferences and budgets.”

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Posted 2 months ago

“The staff at this car dealership are incredibly knowledgeable and helpful. They go above and beyond to assist customers in finding the perfect vehicle.”

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Posted 2 months ago

“One of the standout features of this dealership is their friendly and accommodating staff. They made me feel comfortable throughout the entire purchasing process.”

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Posted 2 months ago

“The team at the dealership was incredibly knowledgeable and helped me find the perfect used car that suited my needs and preferences.”

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Posted 2 months ago

“I had an exceptional experience purchasing a used car from this dealership. The staff went above and beyond to make the entire process smooth and enjoyable.”

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Posted 2 months ago

“Impressed with the quality of their used cars. The dealership ensured that the vehicle was in excellent condition before handing it over. Great attention to detail and transparency throughout.”

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Posted 2 months ago

“Smooth transaction! From test drive to paperwork, the process was efficient and hassle-free. The team was friendly and professional, making my used car purchase a great experience”

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Posted 2 months ago

“Exceptional customer service! The staff at this dealership went above and beyond to help me find the perfect car within my budget. Highly recommended!”

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Posted 2 months ago

“In one word OUTSTANDING. The whole experience of buying a car through A.Owen Motor Group was great. Gabby, whom I dealt with was great, he was honest, knowledgeable, pleasant to deal with and efficient, a really decent guy. The car I bought was in great nick at a good price and was delivered after a thorough valet. The car was serviced and MOTd prior to delivery which just takes the stress out of additional costs in the near term. Also, everyone I came into contact at A.Owen was really nice, even the guys who delivered the car made the process enjoyable. I highly recommend them.”

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Posted 3 months ago

“Extraordinary service! It was refreshing to deal with salespeople who were not pushy and obnoxious. We found Sara, in particular, to be very competent, honest and pleasant. We will definitely consider A Owen in the future when buying another car.”

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Posted 3 months ago

“Awful Dealer. AVOID. Purchased a Vauxhall Antara 4x4 at the end of Sept23. Test drove the vehicle, all good except from a whining noise from below. The dealer said its probably a wheel bearing, they'll sort and get back to me, which they did. I drove the vehicle and it sounded fine so deal done. Took the vehicle for its MOT in Jan24, it passed but with the stand out advisory, the propshaft has been removed! Shocked to say the least as I thought I was purchasing a 4x4. I got straight onto AOwen as advised by the MOT examiner and they said I had to contact their "Customer Care" team. They denied all knowledge, implying I was lying. They finally accepted there was an issue when told Trading Standards will be contacted. The car was checked by an AOwen mechanic, (who unplugged my dash cam for some reason). They said they would get the parts needed and get back to me. They didn't. I emailed their "Customer Care" team again and was told to contact the mechanic, no other details given. Great "Customer Care". The Antara will be sold. All details of this transaction, emails from AOwen, original vehicle description upon sale, original vehicle spec from Vauxhall have been given to Trading Standards. Its in their hands now. Avoid AOwen if you need a used car at all costs.”

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Posted 3 months ago

We are deeply disappointed to hear about your experience with us. However, it's important to address the inaccuracies in your review. Firstly, upon purchasing the Vauxhall Antara 4x4, you were made aware of the potential issue with the whining noise, which we promptly addressed to your satisfaction. Regarding the propshaft advisory during the MOT, we were surprised by this information as the vehicle was sold to you as a 4x4, with no indication of any alterations made to its specifications. Nevertheless, we take such matters seriously and initiated a thorough investigation upon your report. Our "Customer Care" team always strives to assist customers promptly and professionally. Any miscommunication or inconvenience experienced during your interaction with them was unintended. We apologize if you felt otherwise. As for the mechanic's actions with your dash cam, we assure you that it was not done with any ill intentions. Our team is trained to prioritize the safety and integrity of vehicles during inspections, and any necessary actions are taken accordingly. We understand your frustration, and we regret any inconvenience caused. Rest assured, we have cooperated fully with Trading Standards and provided all relevant information to facilitate their investigation. We take pride in our commitment to customer satisfaction and transparency. While we cannot change the past, we remain dedicated to rectifying any issues within our control. We hope you reconsider your stance and give us the opportunity to restore your faith in our services in the future.

Posted 1 month ago

“Zero if I could. DO NOT BUY their cars. 45 minsures and 6 grand later I had broken down. Took it to a garage I trusted to be told: they had jump started the battery to get it going and the battery is too weak to run properly and is no longer taking charge from engine needed a whole new one but at least they unlike A. Owen wired it up properly. Tyre has puncture there is an oil leak. The front sensor isn't working which set of the automatic braking system as I was driving down the A34. The MOT they performed "missed" 3 other advisories and they did the bare minimum they could on the service to allow it to run for the test drive. Rang to ask them to take car back and was told they held no responsnilitt for the car. Informed them I would be going to trading standards and was told "do what you want I don't give a shit". If you buy from here do not get there warranty it means bugger all to them and take it straigh to a garage you trust so they can do the actual work needed to allow your new car to run safely.”

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Posted 3 months ago

We are sorry to hear about your experience, but we would like to address the points you raised in your review. Firstly, regarding the breakdown, it's unfortunate that you encountered issues shortly after purchasing the car. However, we must clarify that our vehicles undergo thorough inspections before being sold, and any pre-existing issues are typically addressed. The battery issue you mentioned seems to have arisen from improper maintenance or usage after the purchase, as our records show the battery was functioning properly at the time of sale. Additionally, if there was a punctured tire and an oil leak, these issues could have occurred after the vehicle left our premises, as they were not reported during the sale. As for the front sensor and automatic braking system, our vehicles are inspected to ensure all safety features are operational before being sold. Any malfunction that occurred post-purchase may have been caused by external factors or improper handling. Regarding the MOT advisories, we adhere to strict regulations and conduct thorough MOT tests to identify any issues with the vehicle. However, it's possible that some advisories may have been overlooked due to their nature or their recent development. Regarding your warranty concerns, our warranty policies are designed to provide coverage for certain issues within a specified timeframe. However, it's important to note that warranties do not cover every possible scenario, especially if the issues are a result of external factors or lack of proper maintenance. Regarding your interaction with our staff, we take customer service seriously, and we apologize if you felt your concerns were not adequately addressed. We will review our staff training procedures to ensure all interactions are handled professionally and courteously.

Posted 1 month ago

“I bought an Audi few weeks ago from A Owen, I'm so happy with my car and the service I received from the sales man was fantastic.very knowledgeable about the car. Me and my family love our new car- thank you team we will definitely recommend to all our friends and family. Do not hesitate to visit!”

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Posted 3 months ago

“Friendly, efficient and really helpful. The car was ready and clean when we arrived for the test drive. Process was quick and our sales man spent some time to show us how the various features worked”

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Posted 3 months ago

“Worst ever... if it wasn't for the Finance company they would have never fixed my car, which broke after 4 months. Warranty provided by A Owen was 6 months, yet when I went to them with the problem they asked me a detailed Warranty doc, which never was provided. After I brought this into their attention they stopped communicating with me.... I had called Finance company and said I wasn't going to pay a penny because the car is broken.. they had taken ovet from here...”

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Posted 4 months ago

We are sorry to hear about your experience, but it seems there may have been some misunderstanding. Firstly, we'd like to clarify that our warranty policy is clearly outlined in the contract provided upon purchase, and it's the customer's responsibility to retain and refer to it as needed. If you were unable to produce the detailed warranty document, unfortunately, we cannot be held accountable for that. Regarding communication, we pride ourselves on excellent customer service, and it's certainly not our practice to cease communication abruptly. However, if there was a breakdown in communication, we apologize for any inconvenience caused. As for the repair process facilitated by the finance company, while we're glad they were able to assist you, it's important to note that we rely on third-party providers for such services. We trust their expertise in handling warranty claims and repairs effectively. Ultimately, we strive to provide quality products and services to all our customers. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our processes moving forward.

Posted 1 month ago

“Dealership that you can trust. The car I purchased over the phone is precisely as stated. I would suggest A Owen Motor Group to everyone. Thank you to the entire crew at A Owen Motor Group.”

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Posted 4 months ago

“Fantastic service from start to finish. Not preassured into naking a purchase like other show rooms abd able to browse and test drice at peace. Brilliant communication throughout the process and very open snd honest eith fetails and no hidden fees. Could not recommend A Owen Motor Group highly enough and delighted with my purchase.”

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Posted 4 months ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

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Posted 4 months ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 1 month ago

A.Owen Motor Group is rated 3.8 based on 128 reviews